The Cloud One Hotels
In the City, above the noise.
Welcome to The Cloud One
We are the hotel for all of those who want to experience more of the world.
For those who seek authentic lifestyle instead of off-the-peg events.
For those who don't just want to be at a location, but want to feel it - through real, sustainable and unique moments. Moments you simply enjoy and then let go, like a cloud.
We are your base for this. And more.
We are The Cloud One Hotels.
What our guests say
Very good
Overall rating from 30,204 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.5 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.4 of 10
Breakfast service 8.4 of 10
Everything was fine. The staff were very nice. The two young trainees who welcomed me when I checked into the hotel were especially friendly, and helpful. They made a wonderful first impression and made me feel very welcome from the moment I arrived.
The staff at the hotel was excellent, but the maintenance people tried to convince me that my room with a broken air conditioning system (515) was working just fine. The hotel management gave me an upgrade (571), and my new room had air conditioning that worked perfectly. When it's 40°C outside, you cannot try to pass off rooms with broken air conditioning to guests; you have to take those rooms out of inventory. It should not be up to a guest complaining for you to react. This is unacceptable.
Gerat service, good rooms, great breakfast, location perfect.
I loved my stay! The only thing that bothered me was that there wasn’t a fridge in the room. A special thanks to the receptionist, Rayan, who made my stay much more comfortable.
Rikki at the front desk was exceptional - incredibly helpful, proactive, had great suggestions and really made my stay. Solid location. Mid breakfast though the Lounge & Bar had really good energy. A great stay overall.
Pool was not available the first days, no information in advance. No flexibility in serving the breakfast, nothing served before seven.
Great location and the breakfast in the cafe is worth adding on - great menu choices and table service, just felt like eating out!
It was a wonderful experience from start to finish. The warm welcome, excellent service, great location, and beautiful bar view made it truly memorable. I highly recommend it to anyone looking for a unique and enjoyable experience.
extremely convenient location. great ( yet busy ) rooftop bar
You are an excellent! The entire team at Front Office (esp. Carla), Housekeeping & Breakfast service, too.
Loved the hotel itself. The young staff were excellent. The breakfast and the breakfast area was lovely.
The hotel is pleasant and comfortable. Although the rooms are quite small, they are well designed and comfortable. The only bigger downside was that we were not informed anywhere that the rooftop bar was closed. It would have been helpful to know this in advance. The bathroom ventilation is also quite weak. It would be a nice addition if the TV supported easy connection with a smartphone, for example via Chromecast or AirPlay.
The worst stay and experience I have ever had traveling. I travel for a living for work and as we have an office 1 block away from the hotel, we decided to try someplace new. Unfortunately due to weather our flight was cancelled and could not get in until the next day. We had 3 rooms booked. The hotel staff was completely unaccommodating, even telling us that we will still need to check in on the day of our flight cancellation otherwise they will release our rooms and we will not have a place to stay when we finally arrive. I have never experienced this. To not even allow us to book those rooms for a future stay, and just charge us with ZERO care or accommodation is outrageous. We will be disputing all charges and writing reviews so everyone knows to beware as this hotel does not care when your travel gets moved that is COMPLETELY out of your control.
The property is amazing. The bar gives cozy, vintage New York vibes combined with a modern aesthetic. The patio is very relaxing with one of the best views 9f the city! My room was amazing! Floor to ceiling windows with a perfect view overlooking the 9/11 memorial. It was beyond words.
The rooms are very comfortable, but would be even better if they had a coffee corner. The breakfast is excellent and the staff are super friendly and professional. We didn't like the remodelled bar, the G&T menu you had before seemed to have disappeared... the digital menu is not the most user friendly, either. The decor and the atmosphere was much better before.
Pillows were way too thick and hairdryer very old. Otherwise a solid hotel.
Great location at the centre of old town. Many restaurants and bars just outside the hotel. Very nice spacious rooms with AC in rooms which is nice during summer. Despite being in the centre very quiet. Affordable, great breakfast with everything you would expect. Nice bar and lounge. I would book this again if going back to Gdansk.
The breakfast room was very crowded. There were some mornings when you couldn't sit down to have breakfast! It would be worth placing more tables during the summer, which is busier!
Great place and nice hotel. The breakfast is too busy, queues and difficult even find a place to sit.
Beautiful hotel! So comfortable and the most perfect location
Service was at the top!! Cleanliness too is top notch. Thank you for your services!!
Nice hotel. Walking distance to city centre. Good lounge / bar. Parking fills up quickly, so we had to park in a nearby parking which was very expensive. They could put some more people at reception, waiting was a bit long at check in and check out.
Amazing hotel. We will return.
Nice stay, very good service. Kind regards, Mario & Antigoni
We stayed sortly with my parents on our way back home, for a quick visit of the city. The rooms we booked are kind of small but due to the clever decoration felt specious even for someone like me that has suffered from panic attacks. The location is PERFECT everything important is like 2 to 10-15 minutes walk, so we could get the most out of our short visit to the city. The staff is really kind and helfull and I am really appreciative of the management, too! My balcony door had a unexpected malfuction that was impossible to be fixed before we checked out (we literally stayed one day), but the moment the manager was aware of the problem, contacted me immediately on our way to the airport and until we landed I had already receive a fair refund! Definately best value for money! I don't know if I'll visit Vienna, but if I do, staying in The Cloud One again is a motive to do so.
We had a wonderful stay . The room was lovely and had an amazing view of the Freedom Tower. Generous amount of good quality towels were provided. My only note would be to provide hair conditioner The body wash and shampoo that were provided were great. Other than that minor issue I would highly recommend The Cloud One!
Great experience
Staff was very welcoming and helpful with recommendations. Very clean. Phenomenal location and even better view from the terrace and room of the 9/11 memorial and world trade centre. Elevators work very quickly. Only recommendation would be perhaps a door stopper in the room for the bathroom door as it is quite heavy and doesn’t remain open on its own. And WiFi needs to be reconnected to all the time, sometimes it wouldn’t work.
Everything was perfect. I just did not like the first day , when I got out of the lift, there was a cleaning lady who insisted to bring my luggage until my room (not necessary, I come every year in your hotel and I knew the way) and she waited for a tip. I am sure you don't know about this but I just wanted to let you know because, in my opinion, it was a little bit rude. But it's just a detail! I am always very pleased of your hotel and will come back next year. Something else : I work in Venezia in an agency and we have around 60 apartments for turists. When the customers write us that they will arrive early in the morning, our ladies who clean begin to prepare these apartments. And there are not all in the same place but in all the city. So not easy ,but just to satisfy our customers , always very pleased , after a journey,to get in the apartment already cleaned. For you, it would be easier : all rooms in the same building! But unfortunately, even if your customers arrive early in the morning ( it's my case), check in is at 3pm. You do not change the orde of cleaning .
Your hotel was as advertised, modern, well managed. The staff were helpful and polite when ever engaged. This hotel was ideally place for sight seeing in the lovely city of Gdańsk ..
Hotel was clean and hotel staff were friendly. The sink drain in the bathroom was very slow to drain. Great stay and I would recommend and stay there again!
Excellent location for exploring Gdansk. Room was great with air con and breakfast was delicious with lots of choices. Will definitely be back.
We had a fabulous stay at the Cloud One NY-Downtown! The hotel exceeded our expectations. I booked two rooms for our family of four and had requested they be close together - this was fulfilled without any problems. Our room was very small, but loved the floor to ceiling city views. We enjoyed the 6th floor bar and terrace (also amazing views) and cozy bar / terrace sitting areas. Appreciated the modern hotel decor and location near many attractions and subway hubs. I also really enjoyed the restaurant for coffee and breakfast - simple small menu, but beautifully presented, well-priced, delicious, very nice service. Rooms were clean and beds and pillows were amazing! Just a few suggestions for improvement - the toilet paper was awful (thin and rough - please upgrade); there was no hair conditioner (odd for a luxury hotel in the US, and none was available upon request); we had to ask daily for more bath towels. All in all, the One Cloud was wonderful, elegant and surprisingly good value. Thanks for a great stay - we'd definitely return if we find ourselves downtown!
We had a wonderful stay overall, and we really appreciated the friendly staff and the excellent location. Everything was great, and we truly enjoyed our time at your hotel. The only issue was the air conditioning. Unfortunately, it was not resolved during our stay and it did not work properly for 3–4 days. This was especially uncomfortable because, during those days, the air quality in New York was very poor due to the nearby wildfires, so keeping the windows open was not really an option. Apart from this issue, we were very happy with our stay
Air conditioner was very loud
Loved the ac 🤣
My stay was great! Check in was easy, staff was friendly. I wanted to shout out two specific team members who made my stay amazing! Firstly, the front desk worker, Warren who worked the night shift went ABOVE and beyond to help me! I was trying to extend my room and there was limited availability and was able to get everything figured out thanks to him. AND HE WAS even friendly at 3/4 AM when I feel like most people would be tired. ALSO Alba or Alva, the woman who who cleaned my room (2203) was incredibly incredibly efficient and amazing at what she did. SO detail oriented she was like a machine! If I could hire her to clean my house I would . I was unable to fully get her name but she was a shorter hispanic woman with dark hair. EXTREMELY KIND and just amazed me with her efficiency.
The hotel has an excellent location, right in the heart of the city center and within walking distance of all the main attractions. I also appreciated being able to leave the luggage at the hotel after checking out, which made departure much more convenient. The only thing I missed was access to on-demand streaming services like Netflix on the TV.
Everyone was helpful and attentive, even when I arrived at midnight for check-in. :)
(a bit on the small side) - no conditioner or lotion, but otherwise it was fine. I really enjoyed the breakfast service, the people and food was excellent. Thanks
We stayed for one night and the air conditioner in the room was not working - after talking to front desk the sent someone in to fix it which was great but the air conditioner was so loud we couldn’t sleep. The room was clean and the bar at the hotel was nice.
Staff was very friendly . Had some difficulty with housekeeping coming in at late hours.
All clean and all good. Friendly staff, felt welcome from day one.
nice and friendly staff, Pastrami and Cheese sandwiches are delicious, breakfast a bit too expensive, all clean
Modern, clean, trendy and good location.
very stylish and good value. the only thing is, that the e-key for the room does not work.
Excellent bed, quiet room, very helpful staff. Not enough tables for breakfast
We liked our stay at the hotel very much.
Very friendly and polite staff. Perfect location for me right beside train station. The room was very quiet room and super clean. Had everything what I needed.
The hotel team were friendly & helpful, the check-in/out process was quick & smooth, the room, while not large, is well-appointed and well-designed for the price. The housekeeping team kept the room very clean and fresh throughout my stay, and the bed was comfortable. My only three challenges: at busy times it was hard to get an elevator (I waited almost 10 mins one evening); there's no gym/fitness center, but i got a day pass at nearby PureGym; the food options for "dinner" are not great.
Here we are!
Scent-Sational
Have you ever smelled our lounge fragrance?
Now it's also available for your home or as an exclusive reed diffuser gift.
With notes of green bergamot, grapefruit, jasmine, ylang ylang, sandalwood and turmeric, this fragrance brings calm, clarity and a piece of The Cloud One into your home.
‘Beyond Clouds’ stands for everything that comes after your stay: for the good feeling after your trip, for the lightness of moving on.
The fragrance was developed in collaboration with Berlin-based studio AOIRO, which is known for its sensorially balanced interior design concepts. AOIRO works exclusively with natural essential oils and pursues a holistic, atmospheric approach.
Beyond Clouds – The fragrance that lingers.
Now available in the TCO Shop*
*In every The Cloud One Hotel Shop, except in the USA.
The Cloud One Travel Collection
A curated selection of travel essentials for those who love to travel, but still appreciate the little luxuries along the way. And just like us, occasionally forget something.
Available from September 15 in all The Cloud One Hotel shops*
*Except in New York City. Online purchase not possible.
Golden Hour Guide
The best spots to see the sun set, shoot selfies in perfect lighting, having a sundowner …