The Cloud One Hotels
In the City, above the noise.
Damos-te as boas-vindas ao The Cloud One
Somos o hotel para todos aqueles que querem experimentar mais do mundo.
A aposta num lifestyle autêntico em vez de eventos iguais a todos os outros.
Para todos aqueles que não querem apenas estar num local, mas senti-lo com momentos reais, duradouros e exclusivos.
Através de momentos que simplesmente temos de saborear e depois deixar passar, como as nuvens.
Somos o ponto de partida para isso. E para muito mais.
Somos o The Cloud One Hotels.
O que dizem os nossos hóspedes
Muito bom
Classificação geral de 37.543 avaliações
Simpatia 9.3 de 10
Limpeza 9.2 de 10
Receção 9.1 de 10
Lounge e bar 9 de 10
Localização 9.6 de 10
Quarto 8.6 de 10
Casa de banho 8.6 de 10
WiFi gratuito 9.3 de 10
Relação qualidade/preço 8.5 de 10
Serviço de pequeno-almoço 8.4 de 10
Reasonably priced, clean and modern hotel. Good downtown location.
The location and hotel design is incredible, room was small but comfy. Great atmosphere in the lobby. ChatGPT recommended this hotel since she knows my interests.
Really nice hotel with a cooler look as a standart Motel One.
Great hotel with great views. Great location. Over all very happy with this stay.
Motel One mit fancier Bar …
Great location, room was quiet. comfortable, clean and spacious. Every staff member was so friendly and helpful.
Non smoking area at the topbar, really missed conditioner in the shower . Expensive breakfast!
Front desk staff was stellar!! Enjoyed the lounge as well. Excellent location.
Staffs and equipments are great especially the lobby but the room is little bit smaller than I expected. Location are good for the train traveller but not many restaurants nearby.
Beautiful property, very nice and helpful staff and accomodating spaces for a wheelchair user, yay. Also the breakfast had an amazing spread and the location was very central, right by the Opera, Albertuna and many restaurants and souvenir shops. Perfect for a quick little getaway. Comfortable beds also.
Very good. Negative points were only that the breakfast simply is quite limited and not worth the money. Also, the background music within the breakfast area was on a very short repetitive loop, it was very irritating to put up with sadly.
Super
Perfect location, very nice roof top bar, rooms small and not equipped well
Enjoyed the stay and the room was clean. The bathroom was nice but a little short on places to put toothbrush and such. Same with the room. With no drawers for clothes and only a very small place to hang clothes up
The lobby design is certainly impressive, clean, and modern. The guest service staff was helpful but could be more friendly. The room was cute but felt like it lacked basic amenities. There were no slippers, pillow was pretty flat, and towels were thin. The restaurant staff was excellent though, from breakfast to happy hour everyone was well attentive and great. The best part of the stay. Other than that. the hotel price rate did not really satisfy the stay. Lots of simple improvements inside the room that can be easily made to make the experience better.
Elegant decor, brand new furnishings, excellent food service in a delightful setting available all day! And a fabulous staf.
Very pleased with location and the style of the hôtel
We had really been looking forward to our stay at this hotel and had deliberately booked rooms with large corner windows and a beautiful view. The windows and the view were an important reason why we chose these particular rooms and why we were willing to pay the corresponding price. To make sure everything was correct, we even called the hotel one day before our arrival and specifically asked whether we would actually receive the rooms we had selected when booking. We were assured that we would and were told that the rooms selected during the booking process would not simply be changed. Unfortunately, the reality upon arrival was very different. We were given, among others, two connecting rooms on the 9th floor. One of them, room 913, was very spacious, but it still did not have the large corner windows we had booked. The connecting room, on the other hand, was small and cramped. It only had a one small window. There was absolutely nothing of the spacious room with a beautiful view that we had expected based on our booking. What made the situation even more frustrating was the discussion at reception. We were actually told that both rooms were the same size, which was simply impossible for us to understand based on what we could clearly see. Only after a lengthy discussion were we given another room, number 1113, instead of the extremely small one. At least this solved the issue with the significant difference in room size. However, we still did not receive the large corner windows and beautiful view that we had originally booked. For a hotel in this price category, I find this extremely disappointing. If certain room categories are advertised and booked specifically with large windows and a particular type of view – and this is even confirmed by phone one day before arrival – I expect either to receive exactly what I booked or, at the very least, to be given a proper explanation and a customer-oriented solution. Unfortunately, the negative impression continued with the service. The breakfast itself was very good, but the service was surprisingly disorganized and overwhelmed, even though the restaurant was by no means full and several members of staff were working. We sometimes waited a very long time just to place an order, and orders were repeatedly forgotten or mixed up. A bagel with avocado became toast with avocado, other orders arrived differently from what had been requested, espresso was confused with regular coffee, and tea orders were also mixed up. One situation was particularly frustrating: a member of staff deliberately did not write down our order and confidently indicated that she could remember everything. Only a few minutes later, she returned several times to ask us again what we had ordered. We were a small group, and several of us had even ordered the same thing. The explanation we repeatedly heard was that “there was a lot going on.” However, that was not our impression at all. There were still empty tables and several members of staff serving a relatively small breakfast area. For a hotel catering to an international clientele, I would expect a normal breakfast service to be handled much more professionally. We also found the attitude at reception disappointing on several occasions. For example, when we returned umbrellas that we had borrowed because of the heavy rain and simply wanted to let reception know that we had brought them back, we felt as though we were disturbing the employee rather than speaking to someone working in guest services. We had a similar experience when asking about the weather. Of course, I do not expect hotel staff to be meteorologists. However, when you have many international guests who do not know the city, a friendly and helpful response would go a long way. For example, they could have mentioned that weather conditions can vary considerably even within Manhattan or recommended a reliable local weather app or website. Instead, we received a very short and rather unhelpful response. These are exactly the small things that, in my opinion, define good hotel service: helping guests who are unfamiliar with the city and making them feel welcome rather than making them feel as though they are interrupting or inconveniencing the staff. This is particularly unfortunate because the rooms themselves were nice and the breakfast was tasty. The hotel certainly has the potential to provide a very enjoyable stay. Overall, however, I was extremely disappointed. What bothered me most was that we had specifically booked rooms with large corner windows and a beautiful view, had even called the hotel the day before to confirm this, and were assured that we would receive the rooms we had selected. In the end, we received rooms with normal or very small windows and a completely different view from what we had expected and paid for. When guests pay for a specific room category and experience, they should receive what they booked. Beautiful rooms and good food, but in terms of room allocation, communication, friendliness, and overall service, there is significant room for improvement. For the price we paid, I definitely expected much more.
Centrally located, efficient, quiet rooms, too crowded breakfast (at 9 😏 ) - I would still choose this again. Great personnel.
Excellent location. Breakfast with lots of options. Beautiful building and rooms. Comfortable bed! Kind staff and close to spectacular places to visit in the city.
Good, solid hotel. Super friendly and helpfull stuff. Breakfasts are good, but would be nice if there was more warm options (just eggs or pancakes available). Nice Lobby and rooftoop bars, but little bit pricy.
Lovely hotel in a great location. The breakfast area was small and had we eaten earlier I expect we would have had to queue. Nice spacious comfortable room, just missing tea/coffee making facilities. The bathroom was fine but the shower floor was a bit slippery.
Beautiful
Nice hotel, good value for money. However, could have had free water in room.
I loved it
Lovely atmosphere. Friendly staff. Clean and you feel secure in your room. Great location for airport, old town, shopping and the magnificent Gulbenkian Museum. I will recommend to others.
Wonderful hotel at a great location
Great hotel in an ideal location! The rooftop bar was a highlight, boasting fantastic views, great drinks, and friendly service. The main disappointment was the breakfast, which was severely limited (no hot food or pastries) and overpriced. A few minor housekeeping details could also use attention —namely shower cleanliness and adding a lid to the toilet bin for hygiene. Overall, a pleasant stay with room for small improvements.
The hotel rooms had no personality and it was ashamed in such a great building
Everything was great
It was an amazing stay, we really enjoyed our vacation. It was sad that the terrasse was under construction, but they had completely coffee and tea as a consolation, which was a nice touch. The staff was also really sweet and helpful during the whole stay. We look forward to visit again soon.
Staff was courteous, room was very nice and the bed was comfortable. We enjoyed the view of the courtyard.
excelente localização, quarto com cama confortável - poucas mesas para o pequeno almoço
Quarto com boas condições e boa limpeza. Bom ar condicionado e boas almofadas. Podiam oferecer água como um complimentary gift. Pequeno almoço muito fraco. Fui às 10:30 e já nem pão havia e tive de pedir à funcionária para me vir atender porque estive bastante tempo à espera e ninguém me foi sentar e perguntar o número do quarto. Quase em agosto, a piscina estava encerrada, sem qualquer aviso prévio
Ótimo hotel, localização perfeita e atendimento impecável.
Acabámos de ficar pela segunda vez no Hotel Cloud One e a experiência voltou a ser excelente. Quando regressamos a um hotel é porque realmente gostámos da primeira estadia, e desta vez voltou a superar as nossas expectativas. A limpeza é impecável e nota-se o cuidado em todos os detalhes. Os quartos são muito confortáveis e têm tudo o que é preciso para uma estadia tranquila. Outro aspeto que merece destaque é a simpatia de toda a equipa. Desde o check-in ao pequeno-almoço, fomos sempre recebidos com um sorriso e uma enorme disponibilidade para ajudar. O pequeno-almoço é muito bom, com bastante variedade e produtos de qualidade. As áreas comuns são modernas, muito agradáveis e sempre bem cuidadas. A localização também é excelente, permitindo chegar facilmente aos principais pontos de interesse da cidade, o que torna a estadia ainda mais prática. Sem dúvida que continuaremos a voltar sempre que visitarmos a cidade. Recomendamos este hotel sem qualquer hesitação.
Uma estadia muito agradável. O Staff super profissional, sempre simpático e atencioso.
Excelente Staff! Excelente quarto. Excelente pequeno almoço. Excelente localização. Muito, muito bom, mesmo! Parabéns.
Tudo muito bom . O Sr Fábio espetacular . De uma atenção há pouco vista .
O hotel parece novo mas para ser considerado deixa um pouco a desejar, como não ter água nos quartos, a cama de casal não estava feita e tinha dois edredones separados e não havia local para ligar os telemóveis com fichas usb sequer. A porta da receção a noite ter abrir com chave parece que estávamos num motel. Além disso o quarto era agradável mas a casa de banho era muito simples e pouco confortável.
Gostei muito. A equipa é profissional, atenta e de classe superior
Extras caros. AC não controlável no quarto 219. Quarto sem telefone. Staff muito profissional e muito simpático ! Quarto muito agradável ! Rooftop com vistas magníficas !!! Gostamos muito de ficar no hotel !!!
Hotel recente e muito confortável. Staff simpático e disponível, pequeno almoço muito bom. Ideal para descansar, no centro de Lisboa. Piscina interior com ambiente tranquilo.
Gostei muito do hotel. Todo o staff super simpático. Quarto e restantes áreas muito confortáveis. Restaurante com bom nível, embora preço do vinho um pouco elevado. Bom pequeno almoço. A melhorar: algumas mesas do restaurante têm demasiada luz (2 focos apontados para a mesa) o que as torna desagradáveis ou impossíveis de escolher.
A única crítica que fazemos é que não havia Frigobar no quarto, o que nos obrigava a termos que nos deslocar à recepção para dispor de uma simples garrafa de água e igualmente menos agradável revelou-se o facto de não haver forma de fazer um café ou um chá no quarto.
Rund um Gut
Todo Genial.
Boa localização. Boa limpeza e conforto! Falta um suporte para sabonete e shampoo na parte do banho
O quarto definitivamente é para 1 pessoa . Viajo sozinha então estava perfeito para 1 pessoa .
Excelente hotel! Acomodação confortável e moderna! Café da manhã com muita variedade de comida! Excelente localização, ao lado da estação central de trem (apenas atravessar a rua e já está lá) o que facilita muito a locomoção. Funcionários muito prestativos e simpáticos! Posso dizer que foi o melhor hotel que já me hospedei! Parabéns! Recomendo!
Aqui estamos nós!
The Cloud One Salzburgo
Salzburgo mostra-se aqui no seu melhor: perto do centro, rodeada de cultura e natureza – e tu bem no meio de tudo isto. Desfruta de quartos elegantes, de um serviço atencioso e da base perfeita para passeios pela cidade, concertos ou caminhadas nas montanhas.
The Cloud One Berlim-Upper West
Entre o Ku’damm e o Jardim Zoológico, o The Cloud One Berlin-Upper West ergue-se no céu de Berlim. Na esplanada do 10.º andar, tens uma vista única sobre Berlim e o teu próximo destino à vista de imediato.
The Cloud One Dresden-Frauenkirche
Esperamos por ti mesmo no coração da cidade velha barroca de Dresden, junto à Frauenkirche, em frente ao Zwinger de Dresden e à Ópera Semper.
The Cloud One Lisboa
Deixa-te encantar pela diversidade cultural de Lisboa e desfruta da elegância moderna no The Cloud One Lisboa, situado no centro da cidade.
The Cloud One Viena-Staatsoper
Os vienenses não gostam de exagerar, mas até eles considerariam esta localização «sensacional»: a Ópera Estatal de Viena, o Naschmarkt, a Catedral de Santo Estêvão e muito mais encontram-se nas imediações.
The Cloud One Frankfurt-Metropolitan
A localização do nosso hotel não poderia ser mais ideal, uma vez que a saída norte da Estação Central de Frankfurt fica a poucos passos do nosso hotel. Por isso, é ideal para passeios pela cidade, passeios de compras ou reuniões de negócios.
The Cloud One Gdansk
Descobre a arquitetura fascinante da antiga cidade hanseática e a sua fantástica localização à beira-mar a partir do The Cloud One Gdansk!
The Cloud One Düsseldorf-KöBogen
Com uma localização privilegiada na Joachim-Erwin-Platz, o The Cloud One está à tua espera nas imediações do símbolo de modernidade da cidade, o Kö-Bogen!
The Cloud One Hamburg-Kontorhaus
O nosso primeiro The Cloud One Hotel na Alemanha está localizado no coração do histórico bairro Kontorhaus, a poucos passos da vibrante cidade portuária.
The Cloud One Praga
Em Praga, os relógios são diferentes! É por isso que, na cidade dourada junto ao rio Moldau, vais encontrar o The Cloud One a poucos minutos do famoso relógio da Câmara Municipal.
The Cloud One Nova Iorque-Downtown
No coração do Financial District, no “National September 11 Memorial and Museum”, este hotel tem uma localização ideal, quer tenhas viajado por trabalho ou diversão.
The Cloud One Nuremberga
Uma paragem rápida ou uma escapadinha à cidade? O The Cloud One Nuremberga é perfeito para quem viaja de comboio ou quer conhecer a cidade e as suas facetas a pé.
Beyond Clouds
Já sentiu o aroma do nosso lounge?
Agora também está disponível para a sua casa ou para oferecer como difusor exclusivo.
Com notas de bergamota verde, toranja, jasmim, ylang ylang, sândalo e curcuma, este aroma traz tranquilidade, clareza e um pouco do The Cloud One para a sua casa.
«Beyond Clouds» representa tudo o que vem depois da estadia: a sensação boa após a viagem, a leveza de seguir em frente.
A fragrância foi desenvolvida em colaboração com o estúdio berlinense AOIRO, conhecido pelos seus conceitos de espaços sensorialmente equilibrados. A AOIRO trabalha exclusivamente com óleos essenciais naturais e segue uma abordagem holística e atmosférica.
Beyond Clouds – A fragrância que permanece.
Agora disponível na loja TCO*
*Em todas as lojas do The Cloud One Hotel, exceto nos EUA.
The Cloud One Travel Collection
Uma seleção de acessórios de viagem para todos aqueles que gostam de viajar, mas que ainda assim dão importância ao toque especial.
E que, tal como nós, também se esquecem de alguma coisa de vez em quando.
Disponível a partir de 15 de setembro em todas as lojas The Cloud One Hotel*.
*Exceto em Nova Iorque. Não é possível comprar online.
