BER
The Cloud One Hotels em Berlin
01 / 01
O que dizem os nossos hóspedes
Muito bom
Classificação geral de 40.704 avaliações
Simpatia 9.4 de 10
Limpeza 9.2 de 10
Receção 9.3 de 10
Lounge e bar 9 de 10
Localização 9.4 de 10
Quarto 8.7 de 10
Casa de banho 8.6 de 10
WiFi gratuito 9.3 de 10
Relação qualidade/preço 8.5 de 10
Serviço de pequeno-almoço 8.3 de 10
Amazing view on the rooftop lounge and location. Amenities in the room: very good hairdryer and differet kind of pillows. Please add a kettle and a coffee machine in the room :)
Beautiful room with great windows and view. Very clean. The staff were very friendly and helpful and even printed out our tickets. Location was great too.
very kind male receptionist - very helpful
Staff were superb 10th floor bar and lounge was outstanding both inside and out
First contact with receptionist at approx. 1200 on 28/08/26 was very good. She was very pleasant and helpful. Room was clean I have no complaints about the service team. Breakfast was very good and the team at the breakfast area were pleasant and helpful. The bar area was really nice and very relaxing. The waiters and waitresses were great at their job but if I had to say anything, it was that sometimes I was served at the bar and other times I was told it was waiter service only, which slowed down the process a bit. Other than that, they were great.
all really good! Helpful and friendly reception staff, room is perfectly funtional, not large but also not too small, has everything you need and felt very safe and designed really well. Would gladly use this chain again.
The hotel is as good as ever. The location is excellent. But what never ceases to amaze me is how friendly and professional the staff is. That is continuously by far the best comparative strength of this hotel.
Mirza was the best hotel manager of all time. I had two issues and the way he dealt with them was inspirational; He made me a loyal customer. The guy should manage the whole group. Fantastic. Every 10 out o10 that can be attributed to him is about him.
easy processing, nice room with great view,
Friendly and very helpful staff, location is excellent thank you for great service!
It would be nice to have two seats , even if they don´t need to be large armchairs, so that you wouldn´t have to sit on the bed.
Toller Barkeeper!
Great stay!We were very satisfied with our stay. The breakfast buffet was super and had absolutely everything. We especially loved the beautiful, large courtyard. It was a wonderful place to eat breakfast or just relax after a long day of walking around Berlin. Furthermore, all the staff members were very friendly, welcoming, and patient when we struggled a bit with the language. We would highly recommend it!
Great location in heart of the city, very clean rooms.
too noisy, outside huge ventilators on the ground make noise all the time up to the 10th floor. too expensive for just sleeping - with open windows not possible.
Fine, but not excellent or outstanding. The individual size blanket is the worst. You are charging 100+ for a room and provide a super small blanket. There was a small cockroach in my room that I spotted at the end of my stay. The staff doesn't have any adapter for electricity to borrow -I solved this myself, but in a touristic city with parties, etc one can easily loose a power bank or forget an adapter, many similar hotels in similar cities have at least a selling machine. Good sound isolation, and good cleaning service.
The rooms are very small, the staff are a bit sullen, and the smell in the hallway is quite unpleasant; the prices could perhaps be adjusted to reflect this. Apart from that, we loved everything—the hotel was excellent.
Clean and very efficient layout of the room. Bathroom is small but efficient only the door always closes automatically, less convenient.
Nice hotel, easy to get my U bahn, friendly staff and great breakfast. Just the neighbourhood at night was noisy and not most comfortable feeling and staff smoking outside in the back patio which resulted in smoke smell in the room once the window was open.
The entire experience related to staying there was excellent. Very kind and effective check-in process and most helpful staff. Delicious breakfast, adding some 1-2 warm foods would make it perfect. Very considerate sustainable options for everything we needed. Easy and convenient ways for getting around in the city. The room was a little small for 3 people but efficiently furnished and very clean.
Very convenient location, easy access! Very nice reception experience, and more... Highly recommended!!
Welcoming and friendly personel, a quick checkin, clean room, nice smelling shower gel, decent breakfast, various seating opportunities. I didn't like the shampoo, hair felt like washed with soap. Table in the room is very small, hardly suitable for remote work. Breakfast area was a bit chaotic. Shower head could use a citric acid treatment.
Modern room but a little small. Very clean. Unfortunately no kettle. No hot items for breakfast but a large choice of rolls / cold meat / cheese etc.
I fully understand the brand's chic & cheap philosophy focused on sleek design and budget-friendly rates, but essential comfort shouldn't be compromised. A few practical additions would easily transform the stay from average to great: Room amenities: Even within a minimalist concept, adding a small fridge, a kettle, or a coffee machine would make a huge difference in guest convenience. Bathroom: Replacing the current hairdryer with more powerful unit would instantly upgrade the bathroom experience. Bedding choice: Offering flatter pillows alongside the existing high ones would cater to different sleeping preferences. Accessibility: Softening the heavy room doors and reconsidering the carpet texture—which currently locks up suitcase wheels—would make moving luggage effortless. With just these slight adjustments, the hotel could easily align its budget concept with top-tier guest comfort. People at the reception, at the restaurant are very kind and professional.
Stayed at Tiergsrten often in the past 6 years, but quality and service has gone down alot. 3 times during breakfast my unfinished plates full of food were cleaned up while i was up gettings even though my personal items like mobile phones were still on table. Wasteful and annoying. Then i had asked 2x different staff for more feta cheese and had to wait 15+ mins before it was filled even though three employees were talking and standing around in the breakfast area. The elevator closest to reception closed too quickly and hit my arm 3 different times. Appears its prescense sensor is faulty - painful - in the past few stays appears one of the elevators is always defective. Lastly I had asked if both days of parking could be on one invoice and the reception said no problem - it will be taken care of at checkout - but on checkout day, I got an emal Invoice at 6:00am with only one day of parking. At checkout i mentioned this and it was said i would get a new invoice with all on it. The email never came. I came back today on next day and asked for invoice and only got a 2nd invoice with 2nd of parking. Very frustrating hotel staff that don’t seem to focus on their job or care about customers. I used to like this Motel One… but very disappointed recently.
Good location and friendly staff On the last morning it would be good if Housekeeping could wait til the guest has checked out. Otherwise very good
I loved everything at your hotel, like every time I stay at Motel One. I would just like that breakfast is served a bit later (to 11 would be great). See you soon
Room not vacuumed (candy or plastic or some such on the carpet). Shower tub very slippery and raked at a slope to the drain and almost broke the glass curtain when I slipped. key light thing not functioning when I left and the lights were on with or without the key - so like, why not just leave it that way?
This hotel was in a great location for a three night stay in Berlin! It was easy to get to from the train, staff were nice, and rooms were clean! I would stay here again!
The overall experience was very nice. The room is well-equipped. Everything is working properly. I really like the welcome ambient sound and image played on the TV in the room. They are very soothing and relaxing. The location is also great. The only small imperfection is that the noise of the AC is a little bit loud.
it was a good idea to stay here, as the hotel is located in the city center. many shops, restaurants, visiting places are only a few steps away. the room was clean and tidy, everything was properly prepared. it was a flawless experience
We had a lovely stay here. Big shoutout to Fara for making our honeymoon super special. The hospitality and the staff was very nice, which was a cherry on top for our German holiday
Your key system had issue, was not possible to enter the rooms without a member of the staff. Someone entered the room while I was naked - unacceptable. The 20 EUR refund is nothing.
Great Hotel. Great Service and food.
Toller Service
All was nice and great! Highly friendly staff and perfectly cleaned room!!! Thank you…some warm sausages would be nice!
I staied in Hotel One few time. Last time was the Best! I got a room which Worth the price and more. Beautiful view to the city and beautiful Sunset! Vielen Danke ❤️
Nice staff. Clean - both public areas and bedroom. Great location. Room slightly difficult to move around in. Good breakfast. Decent value.
While i got my room prepared for 1 person instead of 2, i had to ask towels and blanket and the woman was really kind and helpful, even if we didnt speak the same language. Thank her so much! The room was perfectly clean, quiet, the window was also clean, easy to open, the aircondition was working well and fast. The air in the room was good, the floor was also very clean. The blue pillows were amazing 😊 The view from 5th floor was incredible! The receptionists were pretty kind, and helpful. 💯
Although the hotel is next to the train station and it will have a bit of noise (but doesn't affect my sleep), the stay is value for money, the entire hotel is clean and new and comfy. Staff are nice and willing to answer questions, and very helpful.
A localização é ótima. O quarto é acolhedor e limpo. O hotel oferece espaços agradáveis como o terraço ou o rooftop.
Foi boa e cordial. Apenas e como sugestão ,agregue smart TV, nos aptos.
O quarto inicial era insuportável pequeno, sem condições, em particular para 6 noites! A meu pedido mudámos para um maior. Só pedi limpeza um dia e não fizeram. Os empregados eram cordiais. Ponto mais positivo para o Celso com quem fiz i check-out. Hotel caro demais para o que oferece. Bem situado no acesso a transportes.
Hotel localizado em uma área bem próxima a estação central, vantajoso para facilitar o acesso a qualquer região. Porém o barulho incomoda muito, o tempo todo pela localização. O quarto com espaço sufiente para o casal, limpo, e arejado.
Tudo bem. Pessoal muito simpático! À única coisa é que o ar condicionado não funciona e faz muito barulho!
Hotel muito bem localizado, bem organizado, quarto simpático limpo e espaçoso, no entanto, os colchões e almofadas já precisam de ser substituídos.
Excelente hotel. Apenas a TV deve possuir mais canais e com línguas variadas
Minha estadia no Motel One foi excelente. O quarto sempre limpo, claro, foi atendido meu pedido para ficar hospedada no primeiro andar e com tranquilidade sempre foram sanadas as dúvidas. recomendo muito.
Nada a apontar. Apenas uma sugestão. A dimensão das mesas do pequeno-almoço. Poderiam ser um pouco maiores e nos dias de grande afluência, a sala é pequena pelo que poderia ser aumentado o número de mesas numa parte do bar.
A localização do hotel é muito boa, o café da manhã é excelente ,e, principalmente o pessoal. Entre eles merece destaque especial pela educação , atenção,disponibilidade para atender e gentileza. São eles: Esmeralda, Marie, Pina, Sülo e Sebastião. Essas observações são minhas e da minha esposa Sandra que adorou o atendimento das pessoas citadas.
