BER
The Cloud One Hotels in Berlin
01 / 01
What our guests say
Very good
Overall rating from 39,442 ratings
Friendliness 9.4 of 10
Cleanliness 9.2 of 10
Reception 9.3 of 10
Lounge & Bar 9 of 10
Location 9.4 of 10
Room 8.7 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.5 of 10
Breakfast service 8.3 of 10
Based on my experience, please keep doing what you already are doing. The service delivery was excellent, the reservation process and checking in and out were simple and straightforward. Your staff was very personable and the accommodation was clean and comfortable. Thanks for an excellent stay.
Excellent atmosphere. Very friendly personnel (not only for Berlin standards).
We really liked the hotel. Beautiful decor, very clean and lovely bar patio areas. The rooms are a little on the small side although we understand that is the European way. We would also prefer coffee in the room along with a mini fridge and water as well as an iron or steamer but again that seems to be more of a North American thing. We would definitely recommend your hotel change you others travelling to Europe.
I would have appreciated some body lotion (and a gym - but aware that this is likely not in the price range...)
Exceptionally clean room and bathroom. It would have been useful to have a kettle in the room. Great location to get around Berlin. Enjoyed the rooftop bar.
Great stay. Walkable to all sorts of shops, restaurants, bars, etc. Not close to the main train station or the airport, but wouldn't have wanted to stay anywhere else. Staff was kind as well.
I enjoyed it. Perfect location for Berlin Marathon. 10-15 min walk to everything. Breakfast was awesome and staff were all friendly.
all was very good but water should be provided for the guest every night.
Beautiful hotel. But rooms on small side and bathroom very small. There were no toiletries. Only body wash. Only 2 towels given, no washcloths or makeup remover wipes for ladies.
Excellent. As always.
Property was close to easy access to public transportation. Staff was attentive and friendly, and the room and property was always clean.
Staff very friendly and welcoming. Reception/Bar area was comfortable and relaxing. Room was very clean although not huge. Bed/pillows/bedding very comfortable.
Great location, staff and rooms were awesome, very quiet and nice. The breakfast was also very nice too.
Far too expensive for the small room. On the positive side very clean and nice lobby
Lovely hotel and very comfortable bed. Did not give 10 because there was no tea/coffee facilities in the room and I thought the breakfast was very expensive for what you got.
A fridge and kettle for tea making would really be useful
Breajfast was nice but repetative. The toom is a bit small
I find it a bit strange that for a cca. 380 € / night rate only 1 bottle of water is allowed for 5 nights.
a central but uncomfortable location, this is the worst motel one i have stayed in so far, unfriendly reception, the rooms are cold and soulless
Excellent hotel! The location is very good, the staff are friendly and helpful and breakfast is excellent (improved since my last visit 15 months ago with the addition of scrambled eggs!).
I had to go to the reception again to get my bill printed out. They said they will send the hotel bill per mail but never did.
Please offer a small breakfast for around €12. If you just want a coffee and a yoghurt - the €25 is just too expensive. Rest is just fine.
Probably my 5th stay and excellent as ever. Clean, well appointed and comfortable room. Friendly and helpful staff.
We chose this hotel because it has “Air Conditioning”, listed and because of the time of the year, we wanted to get a good nights sleep. When we arrived the room was warm and stuffy, we tried to turn on the A/C, but it didn’t work. When we asked the reception staff, we were told that the A/C was turned off because other guests said it was too cold. Obviously the individual guest room controls didn’t seem to work, otherwise the cold guests would have been able to adjust the temperature to their own rooms. The room was very clean, but a bit smaller than all of the other hotels we had stayed at on this trip (3 other locations, none of which are part of Motel One). The 2nd Floor Lounge was very nice. With the air conditioning issue, I doubt that we would return to the Alexanderplatz again.
Overall, the hotel is very good. Unfortunately, I got a single room and I felt that the bed was unnecessarily small, there would have been an additional 30 cm available.
The room is too small for two persons. It would be nice to have a kettle in the room and some tea.
Special thanks to Daniela & Denis in the reception and Miguel & isy in the sky bar see you soon 💚
The location was excellent. The room was very clean, and the staff was friendly and helpful. The breakfast was very good. I would definitely recommend this hotel.
I like the location and the room. The staff are also friendly and efficient. The two bars are also very good. I would like a kettle to make tea/coffee in the bedroom. I also would like some hot items at breakfast: bacon, scramble egg and sausages. I did not use the wifi.
Curtains and carpets are like magnets for dust. I think it's much more hygienic to find alternative solutions.
Very good hotel, excellent central location.
Nice hotel, gorgeous breakfast, good position to visit the city, kind personnel.
Excellent reception and check-in service by Osman
Efficient and friendly reception staff..especially the lady whom checked us in. Very warm welcome.Loved the decor and the vibe in the reception/bar area. Location central. Room clean and quiet. It is a shame there were no tea/coffee facilities in the room or a bottle of water on arrival.
vvery good location rooms clean and bed comfortable
Excellent stay with friendly staff at the check in ( Osman and Irish). Will stay here again!
clean and calm room, very good breakfast, central location
Super 👍
Super.
Excellent experience as ever. Great staff and very comfortable and clean hotel.
friendly staff at check-in and bar, clean room (shout-out to house keeping!), room allocation not according my preferences stated in my reservation and mentioned at check-in.
Nearly 10 years of trips in this Motelone, I enjoy a lot. Fex and metro and bus juste there, commercial center just there, the only thing missing is a little fridge for keeping fresh water in summer.
All good. Would have liked a gym and bottles of water in room
Fantastic staff. Perfect location. I got a nice room.
I was at the hotel for 6 days. The rooms are small but well designed and as a solo person it was fine for me. Since the last time I stayed, there were new furniture designs, which increased storage space, and places to hang clothes/jackets, which was useful. The quality of linen is good and the bed was comfortable. I asked for a bright room on the top floors, which I got. The bathroom is compact but had all what one needed, including good quality showergel and liquid soap. The daily cleaning was excellent. I also used the Motel One Bar for the first time and found it very pleasant and convivial.
Everything was good. Nice and comfortable.
Nice hotel. Great location and super friendly staff.
Tolles Hotel
Your Team is always polite and friendly. The rooms are clean and nice
Consistent quality, very friendly staff, always perfectly clean rooms. Thanks for keeping a high standard for many years in row.
