Sustainable services & operations

We want to incorporate sustainability into everything we do and offer, and to enable our guests to live a sustainable lifestyle even when travelling. To achieve this, we focus on the following sustainable practices when providing our services and in procurement:


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We source our food and beverages as locally as possible -  and if we have the chance, directly from suppliers in the neighborhood.
In New York, for example, the handmade jam comes from Brooklyn, in Hamburg the honey from the city apiary Björn Schumann.



More on our breakfast

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  • The foods at our breakfast buffet is certified organic and /or Fairtrade.*
  • Our shampoo, shower gel, moisturisers and soaps are also certified sustainable and are offered in refillable pump dispensers.
  • Our towels, flannels, bath mats and king-size bed linen are also certified sustainable.
  • Motel One and Green Key have signed a cooperation agreement to certify all hotels of the Motel One Group. The first hotels have already received the
    certification and the roll out across the group is ongoing.

*Our pastrami, jams and sweet pastries in the US are produced locally using organic methods, but are not officially certified.


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  • None of the dishes in our buffet have any packaging.
  • Wherever possible, we source items in bulk.
  • Our napkins, toilet paper and paper towels are made from a recycled or sustainably grown material.
  • We pay special attention to use recycled fabrics in our dress code.


  • With My Service Option, our guests have the possibility to decline having their room cleaned, meaning we can save water, cleaning products and energy. 

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Climate Protection


Climate protection is especially important to us. We therefore want to measure and reduce our impact. For this reason, we draw up a carbon footprint every year, covering Scope 1 - 3, and derive improvement measures from it.*


All The Cloud One hotels operate with 100% green electricity.

* Calculations performed in collaboration with Schlange, Zamostny & Co. GmbH

** Scope 1 covers emissions from sources that an organisation owns or controls directly – for example from our own fleet of vehicles.
Scope 2 are indirect emissions that a company causes when the electricity, heat and steam it purchases and uses is produced.

Scope 3 encompasses all emissions (not included in Scope 2) that the company is indirectly responsible for, up and down its value chain. Our Scope 3 values for 2022 are based on a model calculation.

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One Team & Society

We take responsibility – not only for our guests’ experiences during their stay, but also for our employees and the society we live in.

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Working together with our employees, we create experiences for our guests as The Cloud One hotels. We want no less for our employees. No two working days should be the same. Every day is an experience.
We stand up for diversity and openness. Everyone who works for us receives the same opportunities and possibilities. We welcome all people and celebrate their individuality. With us, they have the freedom to be who they are and who they want to be. 

Our employees and the local community where we work make a significant contribution to our success. For that reason, we are dedicated to the community around us and collaborate with local partners and artists. 
We actively involve employees in the success of the company and offer them a number of benefits. After all, sustainable success and appreciation work hand in hand here. 

Join the crew!

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We are aware of our responsibilities and have jointly undertaken to perform our day-to-day work in line with our underlying values and in accordance with the applicable law. 
One Compliance helps us to do so. In particular, our Code of Conduct – the One Code – is intended to help us make the right decisions, stand up for our values and implement them in our daily activities. The One Code applies to our entire One family, including our executive management and our supervisory board.

One Code

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ONE FOUNDATION – giving children and young people a future through education.

‘Helping young people determine their own futures and giving them opportunities through education and support is something that really matters to me.’
- Dieter Müller, founder and chairman of the Motel One Group

The One Foundation, a Motel One Group charity, is a non-profit organisation promoting equal opportunities in society. Our funding projects primarily support socially and economically disadvantaged young people, helping to give them new prospects. 
In particular, we support the integration of refugees and asylum seekers into society, education and training at school and in the workplace. The One Foundation also helps train and educate people with exceptional skills and talents (promoting excellence). The mission of our organisation is to lay the foundations for a future they determine themselves.

Find out more about the One Foundation

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