FRA
The Cloud One Hotels in Frankfurt
01 / 01
What our guests say
Very good
Overall rating from 14,657 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.1 of 10
Room 8.7 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
Depending on where you wanna go in Frankfurt it is good. Could be closer to the city center, but to be in reachable distance to the airport it is ok. Bad public transport in that area. Very friendly employees.
One of the best and most kind receptionists I have met. Everything was perfect!
Quiet rooms, great beds, good shower, very nice breakfast.
In the heart of the city, easy to reach with metro, bus or by foot. The room was spacious, organised, efficient, very clean. The staff was very friendly and helpful. Great experience!
The hotel was beautiful and the staff was so accommodating and nice.
The room seamed as if it hasn’t been cleaned properly. The toilet brush was still in the toilet leaving a strange smell, the trash can from the bathroom on the counter half way in the sink and there was green mold at the ceiling under the shower. It was not visible at first when entering but standing in the shower revealed the mold. Honestly this was not the motel one experience I am used to.
After a long overseas flight, I was delighted to check in early to my room. The staff were friendly and helpful. The room was comfortable and clean. It was a great location too.
Was very nice
I had specifically asked for a room with functioning AC, I had even called to verify, and that one simple request wasn’t taken care of so we had to change rooms. Then during the 38 degree heatwave the AC wasn’t working either, and the room temperature was 28 degrees which is unacceptable. The TV streaming didn’t work and the staff simply had no answers. Incredibly incompetent staff.
Very clean, reception very agreable and diligent, very near from main station I had a single room. Small but very conveniently taking advantage of the space. So excellent price/quality ratio. Tiny bathroom, but clean/modern and all I need for an hotel stay.
Gutes Business Hotel !
The bed items in the room were sufficient and in good condition, but there was limited space to walk around or put suitcases. The bathroom was small but nice. The wall thermostat did not function properly in that it caused no heat to come out of the vent or no fan blowing; consequently, the room was cold most of the evening and night. It was warmer in the morning because of our body heat.
I loved the furnishings, the ambience, and the serenity that the room exudes. My only regret was the television's remote control could not control it. The television made a humming sound and had an aquarium on display all night long. I was too tired to complain and slept off.
We loved the location of the hotel. The staff was super helpful. The hotel was super nice and clean. We had to keep extending our stay because of health situation. But everything worked out flawlessly. The only negatives I'll talk about were the room was a bit small, but I assume it was the standard room we got. And the breakfast was a bit smaller than expected even though it was very good. Overall, I will come back and stay there. We were happy.
Staff development was very attentive, polite and helpful. The location is a bit away from it all. However, if you want a great overnight stop between flights, this is a hotel you should consider. The airport shuttle is a great service too.
Alles top in Ordnung!
Hotel was nice and clean and the new bar area is top quality. The staff is always friendly and the overall vibe is nice.
I am very desatisfy due to i am a returning guest and i have recomended people to you. The Treatmemt was less than desire and a litle rude .i had to Take my own linen upstairs to the room per the Front Desk instructions. Ridicoulous that the Parking space is not available and garantied to guest leaving stranded and on my own to find street parking. Inconsistant imformation about room availability and accommodations for minor.
I am giving a satisfactory answer due to the parking space limitations. The room was very nice and clean but I wished that breakfast was offered to us at the front desk cause I was under the impression it was included.
Superb location, fabulous room, just lacking kettle to make it a 10!
The main reason for booking was the on-site underground car park, where I could park my classic car safely.
Overall good, the step to bathroom is dangerous though, Overall it seemed to me there is some strong desinfection odour everywhere.
I loved everything, the location, the room the bar and the overall aesthetic. Everything was clean and the staff was super friendly, which was the best part of my stay :)
Good beds. convenient location. small but sufficient bedrooms
Nice big clean room. Great location. Just ignore the junkies outside. It's Frankfurt but safe.
Bed was a bit too hard, the other blanked had a yellow stain, price for one bottle of water is a rip-off! I mean come on 6 Euros for 0,75ml of water? That’s insane.
Fantastic hospitality, beautiful hotel, Pierre in the bar was exceptional, location was only slight let down (not hotels fault!!)Next to station with a lot of drug dealing and addicts.
AM Roger because of location and very slow TV loading. Otherwise, as good as any Motel One.
Noise in the morning for 2 days, waking me and my partner up, starting at 7 am from the water system in the building.
Room was smelly.
Lovely room, comfy bed and shower. Very nice breakfast.
I always enjoy my Motel One stays. I was very happy to see hafermilch/oat milk as an option for coffee on this visit.
Great value, nicely appointed room. Super quiet.
Nice clean hotel, near city center. Friendly and helpful staff
We loved our stay. The staff were so friendly and the room was clean, spacious, quiet and best of all air conditioned. Amazing value for money and being so close to the train station was very convenient.
Beautiful property, amazing location. Breakfast could improve a little and add a bit more variety.
When I am in Germany, I look first to stay at Motel One. This hotel is pleasantly close to the central station, and to the streetcar stops. I got a a quiet, adequately spacious room. Breakfast is always delicious.
It was impossible to reach the hotel by phone on Friday and Saturday night. They don't broadcast the World Cup football matches. For the rest, all very good.
Location is excellent (although a bit awkward to approach on foot), rooms were minimal but quiet and clean, and the bed was comfortable. Reception staff were friendly, quick, and helpful. I had a problem with my room (no light in the bathroom). As they weren't able to fix it during the day, I got a new room without any fuss. I appreciated the cost/benefit ratio. Most missing for me were a small fridge, and maybe a tea / coffee maker. I also appreciated the no-fuss free wifi, which seemed of a decent speed and without annoying upsell attempts, and outlets were conveniently located. The lobby / lounge / bar area is comfortable and welcoming, with many nooks for sitting quietly, and a number of people seemed to be working from it. This is a great hotel without fuss, for a good price. It's simple, and I didn't have breakfast there, but it provides a great, central, base of operations in Frankfurt.
Super value for money!
The corridors to the rooms were a little bit dark for us. But we loved the room and the staff were very helpful and friendly. Thank you.
Everything was great, specially breakfast time with Nicola, just the amount of good vibes to start the day.
Great stay! Excellent breakfast, super friendly staff, comfortable and very clean. Main thing the room was missing was some more hooks/benches/shelves to place belongings onto, most ended up on the floor.
Please add a nightstand in the room and light curtains My room was on the 2nd floor on the street side, and to dress up I add to do in the dark with the light blocking curtains closed
Excellent service
Great location, relaxed athmosphere.,clean.
During my stay, I was disappointed with several aspects of the room and amenities. The bathroom was extremely small, leaving no space to place my beauty products or personal items. The two drinking cups stored in the bathroom felt unsanitary, and there was no meaningful storage available—especially inconvenient for two people sharing the room. Additionally, the A/C went out in the entire building, which made the stay uncomfortable and inconvenient. I had included breakfast in my reservation, but the selection was underwhelming. The options were limited to juice, coffee, pastries, bread, and cold cuts. It would have been nice to have at least a few hot items such as scrambled eggs, bacon, or sausage. For the price, I expected more, and next time I will likely choose a local deli or coffee shop instead. The one positive aspect I will mention is the convenient location.
Great location opposite the main train station. very comfortable hotel with modern hospitality services and a good team.
Easy check in and check out, efficient layout of rooms, beautiful lobby and rooms. I appreciate having the loung and bar to have a drink and cool down from exploring the city on a hot a day. Service was great there. I would have loved to have a coffee maker in my room. Location was so convenient to explore Frankfurt. My bathroom was smelly at times, almost like I was smelling sewage or something from another room.
Loved the fact that the room was well air-conditioned during the heat spell while we were there. Clean and close to the airport via uber or taxi. I also like that CNN was available on tv at this particular hotel as it was not in our motel one in Hausgarden. It should also have a restaurant since there is nothing around whatsoever. Nice bar however with little sandwiches to buy. So glad to know about this place
