FRA
The Cloud One Hotels in Frankfurt
01 / 01
What our guests say
Very good
Overall rating from 14,514 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.2 of 10
Lounge & Bar 9 of 10
Location 9.1 of 10
Room 8.7 of 10
Bathroom 8.6 of 10
Free WiFi 9.2 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
friendly and good location. only issue: shower door did not close properly - i said it at the reception in the morning, was not fixed until i left next day.
very easy, clean and nice stay
Loud noise in the courtyard at night, staff working, cleaning, logistics... from 4am onwards.
GREAT HOTEL
Hotel is excellent. The surrounding of the hotel is less pleasant, especially at night. The hotel is situated on the edge of an area where there are a LOT of drug addicts and homeless people are, the "bahnhofsviertel"; a place best to avoid after dark
Different pillow choices are a must, as the one in the rooms were in my case impossible, which affected my night sleep. Availability of eggs at breakfast in other form than boiled is something any civilized hotel has. I was not able even to order. Breakfast in general was poor considering the price/night. Everything else was OK.
We had everything we needed. Very helpful staff and a great location. Great breakfast and high housekeeping standards. Thank you
The hotel was well-located, within walking distance of the exhibition halls, the central station, and a large parking garage. Personally, I found the cost of the stay very high; considering the room, breakfast, and facilities, the quality didn't quite measure up. In my view, the price did not align with expectations. While the shower floor had a non-slip coating, the rest of the bathroom floor was extremely slippery and dangerous. The TV lacked smart features, so Netflix or streaming wasn't an option. The breakfast was good but not particularly extensive—unlike what you might expect at other Dutch hotels charging around €150 a night. Although hotel staff likely have little to no control over this, there were many homeless people and drug users around the hotel and station who would approach you and ask for money, creating an intimidating atmosphere. In short: there isn't much wrong with the hotel itself, but it lacks a certain polish, and the room rate doesn't quite match the overall experience. Apologies for this critical feedback, but you did ask for it, after all
great hotel - clean, good beds, and good location
Came for 1 night only, no breakfast. I came in the morning and received the room! I appreciate it a lot. Room is nice, comfy bed and sheets. Water pressure is too low.
Patrick and Mohammed were brilliant very welcoming. Gave me clear instructions for facilities for the hotel. The only thing that let the hotel down and it's absolutely nothing the hotel can do is the undiserables and homeless hanging around the railway station. Other cities in Europe and the UK have problems also. Would I stay there again a definite yes. I would recommend it. Thank you Patrick and Mohammed very impressed with your customer care well done.
All the employees are available.
The staff was kind, the breakfast was okay, and the room was a bit small
Overall great experience as always with Motel One. Very kind staff (especially at the breakfast), good room, convenient location. Would stay here again.
Nice guys
Excellent location, nice and comfortable rooms. Very well-maintained hotel. Super friendly staff. My only feedback is that the morning of check-out , housekeeping knocked on my door at 10 am, and 5 minutes later someone actually opened the door. This is completely unacceptable. I mentioned it to someone in reception and they apologized, saying the staff is new. However, I read online several comments with the same topic, so it may be a recurrent thing at the hotel, which changed my perception of the hotel.
Obviously, the location is brilliant on one side but dangerous at night. Maybe you could offer a free walk-over from the S-Bahn station for female solo travellers. As with all Motel Ones, I love the breakfast, etc., but it lacks a kettle and tea-making facilities. Coming from the Anglophone area, a kettle- at least one on each floor near the lift, with tea or coffee powder would be a deluxe addition to the hotel.
We can't think of anything negative, room, bed, shower, parking and in the heart of Frankfurt, everything was excellent.
Good Hotel in the middle of the town, Carpet floor which is horrible in 2026, other than that good size room. Breakfast is expensive and bad as usual with all Motel Ones, also Coffee was this time off. Biggest downside is that you can book Radisson Blue at basically the same cost, with better view, free Parking and good breakfast. Would not come back to this one.
I had a great time and everything was as expected. I’d like to highlight Diana and the service team’s care during breakfast on Saturday as they got out of their way to make my start in the day special. Thank you!
Very efficient. Friendly staff. Highly recommend.
I’m your client me and my friend jimmy Always we used your properties in all Europe ❤️❤️❤️❤️❤️
The bed was super comfortable. The room was well equiped. I was sent to a room for disabled people, I would rather prefer a normal one, ideally with a real bath :) Something to mention, is that I was expecting to have real glasses instead of paper cups, I prefer not to drink or use and I would also appreciate to have a real closet for the clothes. Anything else was perfect.
All good. One thing: When checking in there is a queue and although I checked-in online I had to wait even if it was only to tell them my name and get the room key. There should be an extra queue for the people who check-in online.
I spent one night in the room 1.16 and, while I'm pretty satisfied with MotelOne, I am afraid that the air conditioning system was not working properly. It was extremely noisy during the night and I had to turn it off to be able to sleep. It was warm, but it was either heat or noise, so I made my choice. Other than that, all my experiences at Motel One so far have been great and I recommend it.
Very convenient to the train station yet very modern and clean--and an excellent value.
i already send email to complain but no one answered.
thank you for your hospitality
The staff were kind and welcoming, and the rooms were spacious, clean, and tidy. I was very happy with my stay.
As usual, everything fine!
Convenient location right near the train station - it was just what I needed for an overnight stay before a flight early the next morning.
The reception staff is very helpful and efficient. The room was a little on the small side, but was very well-equipped and comfortable. All in all a comfortable stay.
The hotel located in a great place . It’s very beautiful. The rooms are good and very clean . The staff are very nice
Everything was good except for the cleaning team knocking on our door on two occasions to see if they could clean our room despite the fact that check-out is 12 o’clock. This disturbance is not necessary.
Everything is excellent Wish there was a cooler or refrigerator
Great venue and perfectly placed for my business trip. The bar and restaurant areas are very comfortable and stylish, the bedrooms are perfectly functional, the breakfast was very enjoyable and the staff were exceptionally friendly and welcoming.
The hotel was very nice. the rooms were spacious and luxurious. Breakfast was excellent.
An oasis in the middle of a very difficult neighbourhood near the Frankfurt hbf. Very clean, great lobby, good beds, efficient air conditioning, friendly staff, quality breakfast. If you want to improve - do something about the neighborhood and install Japanese toilets.
Depending on where you wanna go in Frankfurt it is good. Could be closer to the city center, but to be in reachable distance to the airport it is ok. Bad public transport in that area. Very friendly employees.
One of the best and most kind receptionists I have met. Everything was perfect!
Quiet rooms, great beds, good shower, very nice breakfast.
A perfect spot for a clean, comfortable stay, close to tourist areas a few minutes from the old town. The reception and lounge areas are welcoming, cool on a hot day, with stylish furnishings and quiet nooks. Staff helpful and professional.
We had a wonderful stay and would definitely come back. The hotel was clean, modern, and the staff was very friendly and welcoming. Before our arrival, I kindly asked if it would be possible to have a room on a high floor with a nice view. I was so happy that my request was granted! We received a room on the top floor with an amazing view over the city, and it truly made our stay even more special. Thank you for paying attention to my request and for making our visit such a memorable experience. I highly recommend this hotel and look forward to staying here again.
The new mint soap is fantastic Imissed the friendly Italian employee at the breakfast, he always gives friendly vibes for the start of the day
Great location, beautiful breakfast. Nice staff, particularly the breakfast and housekeeping staff members. Very clean. This is our second stay in this hotel and would definitely stay there again. Great value.
We’ve been coming for years on our annual trip south. As always, the staff are super friendly, courteous and professional. Thanks
The staff was incredibly kind and helpful, the room was spacious and clean, i really enjoyed my stay and would come again!
In the heart of the city, easy to reach with metro, bus or by foot. The room was spacious, organised, efficient, very clean. The staff was very friendly and helpful. Great experience!
The hotel was beautiful and the staff was so accommodating and nice.
The room seamed as if it hasn’t been cleaned properly. The toilet brush was still in the toilet leaving a strange smell, the trash can from the bathroom on the counter half way in the sink and there was green mold at the ceiling under the shower. It was not visible at first when entering but standing in the shower revealed the mold. Honestly this was not the motel one experience I am used to.
