Try the below basic troubleshooting steps:

Update to the latest version of iOS, watchOS, or macOS.
Confirm that you have Face ID,Touch ID,or a passcode set on your device.
Check that your device is eligible.
Check that your Apple Account is signed into iCloud with two-factor authentication turned on.
Check for service outages or connection issues.
Check whether Apple T&C’s were accepted when logging into iCloud.

If you’re still unable to add your room key, contact support@motel-one.com or ask for a physical roomcard at the front desk.

FAQs

Booking

How can I redeem my gift voucher?How can I redeem my gift voucher?How can I redeem my gift voucher?

How can I make a booking for The Cloud One hotels?How can I make a booking for The Cloud One hotels?How can I make a booking for The Cloud One hotels?

Can I also book on the-cloud-one.com without a credit card?Can I also book on the-cloud-one.com without a credit card?Can I also book on the-cloud-one.com without a credit card?

When do I need a credit card to make a booking?When do I need a credit card to make a booking?When do I need a credit card to make a booking?

How can I make group reservations?How can I make group reservations?How can I make group reservations?

How many rooms can I book at once on the-cloud-one.com?How many rooms can I book at once on the-cloud-one.com?How many rooms can I book at once on the-cloud-one.com?

What types of reservations are there on the-cloud-one.com?What types of reservations are there on the-cloud-one.com?What types of reservations are there on the-cloud-one.com?

Is my booking on the-cloud-one.com secure?Is my booking on the-cloud-one.com secure?Is my booking on the-cloud-one.com secure?

When and how can I book newly opening hotels with The Cloud One hotels?When and how can I book newly opening hotels with The Cloud One hotels?When and how can I book newly opening hotels with The Cloud One hotels?

At which times are the reception desks at The Cloud One hotels open?At which times are the reception desks at The Cloud One hotels open?At which times are the reception desks at The Cloud One hotels open?

From what time can I check in on the day of arrival?From what time can I check in on the day of arrival?From what time can I check in on the day of arrival?

By what time do I have to check out on the day of departure?By what time do I have to check out on the day of departure?By what time do I have to check out on the day of departure?

Can I view all of my bookings in my beOne profile?Can I view all of my bookings in my beOne profile?Can I view all of my bookings in my beOne profile?

Rates and prices

What rates does The Cloud One Hotels offer?What rates does The Cloud One Hotels offer?What rates does The Cloud One Hotels offer?

What is the additional charge for adding a second person to the room booking?What is the additional charge for adding a second person to the room booking?What is the additional charge for adding a second person to the room booking?

How much does parking cost at The Cloud One hotels?How much does parking cost at The Cloud One hotels?How much does parking cost at The Cloud One hotels?

How much is breakfast at The Cloud One hotels?How much is breakfast at The Cloud One hotels?How much is breakfast at The Cloud One hotels?

When is breakfast served?When is breakfast served?When is breakfast served?

How should I book if I am travelling with children?How should I book if I am travelling with children?How should I book if I am travelling with children?

How much does an overnight stay cost for children?How much does an overnight stay cost for children?How much does an overnight stay cost for children?

beOne

What is beOne?What is beOne?What is beOne?

How can I register for beOne?How can I register for beOne?How can I register for beOne?

Does beOne cost anything?Does beOne cost anything?Does beOne cost anything?

Can I collect points with beOne?Can I collect points with beOne?Can I collect points with beOne?

Are the more benefits as a beOne member if I stay at The Cloud One Hotels more frequently?Are the more benefits as a beOne member if I stay at The Cloud One Hotels more frequently?Are the more benefits as a beOne member if I stay at The Cloud One Hotels more frequently?

Do I get the beOne benefits even if I book by phone/email/directly at the hotel?Do I get the beOne benefits even if I book by phone/email/directly at the hotel?Do I get the beOne benefits even if I book by phone/email/directly at the hotel?

How do you make a booking through beOne?How do you make a booking through beOne?How do you make a booking through beOne?

Where can I find my membership number?Where can I find my membership number?Where can I find my membership number?

How do I get the beOne Rate?How do I get the beOne Rate?How do I get the beOne Rate?

When do I receive the Welcome Water?When do I receive the Welcome Water?When do I receive the Welcome Water?

How can I use ‘Sleep-in Sunday’?How can I use ‘Sleep-in Sunday’?How can I use ‘Sleep-in Sunday’?

How can I change my newsletter settings?How can I change my newsletter settings?How can I change my newsletter settings?

Where can I view my bookings?Where can I view my bookings?Where can I view my bookings?

Where can I view and change my personal details and credit card details?Where can I view and change my personal details and credit card details?Where can I view and change my personal details and credit card details?

Can I de-register from beOne?Can I de-register from beOne?Can I de-register from beOne?

Room amenities

What amenities do The Cloud One hotel rooms have?What amenities do The Cloud One hotel rooms have?What amenities do The Cloud One hotel rooms have?

Do The Cloud One hotel rooms have climate control?Do The Cloud One hotel rooms have climate control?Do The Cloud One hotel rooms have climate control?

Is there a hairdryer in the room?Is there a hairdryer in the room?Is there a hairdryer in the room?

Is there a phone in the room?Is there a phone in the room?Is there a phone in the room?

Is there a minibar in the room?Is there a minibar in the room?Is there a minibar in the room?

Are there accessible rooms at The Cloud One hotels and how do I book them?Are there accessible rooms at The Cloud One hotels and how do I book them?Are there accessible rooms at The Cloud One hotels and how do I book them?

What is the difference between a king-size bed and a queen-size bed?What is the difference between a king-size bed and a queen-size bed?What is the difference between a king-size bed and a queen-size bed?

Do you allow dogs?Do you allow dogs?Do you allow dogs?

Payment

How can I pay at The Cloud One hotels?How can I pay at The Cloud One hotels?How can I pay at The Cloud One hotels?

When do I pay for my stay?When do I pay for my stay?When do I pay for my stay?

Will my credit card be charged automatically when booking online?Will my credit card be charged automatically when booking online?Will my credit card be charged automatically when booking online?

Can I also book on the-cloud-one.com without my credit card?Can I also book on the-cloud-one.com without my credit card?Can I also book on the-cloud-one.com without my credit card?

When do I need my credit card to book?When do I need my credit card to book?When do I need my credit card to book?

Which credit cards can I use to pay at the hotel at The Cloud One hotels?Which credit cards can I use to pay at the hotel at The Cloud One hotels?Which credit cards can I use to pay at the hotel at The Cloud One hotels?

Changes/cancellations

How can I change my booking?How can I change my booking?How can I change my booking?

What is the cancellation policy at The Cloud One hotels?What is the cancellation policy at The Cloud One hotels?What is the cancellation policy at The Cloud One hotels?

Quick Check-in

How can I change my password?How can I change my password?How can I change my password?

What does Quick Check-in mean? What are the advantages?What does Quick Check-in mean? What are the advantages?What does Quick Check-in mean? What are the advantages?

What do I need to check in online (Quick Check-in)?What do I need to check in online (Quick Check-in)?What do I need to check in online (Quick Check-in)?

How many days before arrival is Quick Check-in available?How many days before arrival is Quick Check-in available?How many days before arrival is Quick Check-in available?

Can I add breakfast to my booking at Quick Check-in?Can I add breakfast to my booking at Quick Check-in?Can I add breakfast to my booking at Quick Check-in?

I have booked several rooms. Can I check in online for all of them?I have booked several rooms. Can I check in online for all of them?I have booked several rooms. Can I check in online for all of them?

How do I get my room key after Quick Check-in?How do I get my room key after Quick Check-in?How do I get my room key after Quick Check-in?

Why do I need to provide my credit card details? What can I do if I don’t have a credit card?Why do I need to provide my credit card details? What can I do if I don’t have a credit card?Why do I need to provide my credit card details? What can I do if I don’t have a credit card?

What payment options are available at Quick Check-in?What payment options are available at Quick Check-in?What payment options are available at Quick Check-in?

Do I need to consider anything in particular when checking out if I have used Quick Check-in?Do I need to consider anything in particular when checking out if I have used Quick Check-in?Do I need to consider anything in particular when checking out if I have used Quick Check-in?

How do I receive my bill if I have checked in online?How do I receive my bill if I have checked in online?How do I receive my bill if I have checked in online?

When is the mobile key available?When is the mobile key available?When is the mobile key available?

Where is the mobile key available?Where is the mobile key available?Where is the mobile key available?

My mobile key is not working. What should I do?My mobile key is not working. What should I do?My mobile key is not working. What should I do?

What can I do if my phone’s battery is dead or if I have lost my phone?What can I do if my phone’s battery is dead or if I have lost my phone?What can I do if my phone’s battery is dead or if I have lost my phone?

How can I turn on the power in my room without a key card?How can I turn on the power in my room without a key card?How can I turn on the power in my room without a key card?

Can other guests who are sharing the same room use the mobile key?Can other guests who are sharing the same room use the mobile key?Can other guests who are sharing the same room use the mobile key?

How does the mobile key work?How does the mobile key work?How does the mobile key work?

In which hotels is the mobile key available?In which hotels is the mobile key available?In which hotels is the mobile key available?

Digital room key

What happens to the room key in Google Wallet if I lose my Android phone?What happens to the room key in Google Wallet if I lose my Android phone?What happens to the room key in Google Wallet if I lose my Android phone?