HAM
The Cloud One Hotels in Hamburg
01 / 01
What our guests say
Very good
Overall rating from 39,890 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 8.9 of 10
Location 9.2 of 10
Room 8.5 of 10
Bathroom 8.5 of 10
Free WiFi 9.2 of 10
Value for money 8.3 of 10
Breakfast service 8.3 of 10
Breakfast room very crowded and no place to sit No water at the room - had to buy one bottle for 6€ Construction work in front of window which started at 6.30 in the morning
Very helpful and polite staff. very good value for money.
good room for work travel. only my room 201 did not have a table & chair setup for office work. I used the lobby table. everything else was good.
friendly, clean, comfortable, roof bar v nice. Would have been nice to have a decent sized glass in the room to drink the water you gave us (we got one from the bar) - would be good to get a bottle of water each day (we asked on day 2 but it was a no). Breakfast a little pricey and hard to find a table for 4 people.
Clean room, friendly stuff, central, not far from central station, not far from "Hafencity"
👍🏻👏
Going to where the hotel is located on foot does not give the best impression of Hamburg. But overall very accessible and walkable from the city center. The hotel is also near the U-Bahm station which is a big plus!
Nice hotel. I don't feel big difference between Motel One and The Cloud One. I expected The cloud one is premium brand.
All perfect! only the rooms are a little small and without a minibar
Overall our stay was pleasant as usual but a few times now we had to ask for our free water otherwise we are not offered usually. It would be nice if you can keep it in mind.
Very nice and fresh, friendly and helpful staff!
Always a pleasure. It would be nice if more than one bottle of water is offered for two people and stays say over 2 nights. Service as always was excellent.
Super Hotel in super Lage!
Good location, nice staff and room. The only things I would point out are that for breakfast many of the tables and chairs are too low to sit and eat at. And the lack of any tea, coffee making facilities in the rooms is a shame.
Loved the stay, beautiful room and view over water. Only thing I missed was coffee/tea in room and maybe a water. We got a waterbottle gifted at the reception when asking for physical cards instead of digital key. Also the shower flooded the whole bathroom while showering even with the showerdoor closed
Great location, good service.
Nice Hotel
Everything was great but a small fridge in the room would be ever better.
Everything was absolutely perfect
Otherwise very good but pillows were not to my liking
Functional but small room.
Great location. Great design. Room was a bit small. I wasnt satisfied by the service I got during check in and by the fact that my kids got a room not near my room and the window from their room was facing the balcony of another room so each guest could look right into the other room. A bit strange.
Simply...AMAZING!
A small refrigerator in the room and more food options after breakfast would be nice. Also, my second brandy was much smaller than my first.
Always a very warm and kind welcome, positive vibes and good rest in this Hotel.
nice and friendly
Our stay at the Motel One Hamburg-Airport was fantastic. After a friendly check-in, we received a complementary water bottle and could proceed straight to our rooms. They had plenty of space for a quick overnight stay. Clean, quiet and air conditioned rooms with comfortable beds were just what we needed. A short 15 minute walk to the airport with large suitcases made this location perfect for us.
Friendly staff, clean and stylish. It was also fantastic that the hotel opened breakfast as early as 6:00 a.m. on Saturday, as we were taking part in a cycling race.
Check in was quick and friendly, breakfast was very good though in summer it would have been nice to have fresh berries rather than a standard fruit salad. Room itself is very nice but for a Cloud One property it might be an idea to have a slightly different bathroom design from your usual Motel One hotels.
very nice hotel, perfectly located nearby hot spots & public transportation. Very friendly staff - we fully enjoyed our stay !
All good. 2 points: 1. The plates at the breakfast were very small. 2. There was no omelette. All esle good. thank you
We booked Motel One at the last minute and we are so grateful to have found Motel One! We stayed 2 days in Germany. From the check in to check out every part of our stay went beyond our expectations!
Over priced for what’s included, they give you long size bed with single duvet cover .. no mini fridge .. no phone .. no breakfast .. I think this place is way over priced . I think €35-40€ is more than enough for such a room quality
Super Service
Very good location in the city center, clean and elegant.
Very comfortable clean room with nice water view, good wifi, polite efficient staff, excellent location for transport (bus, S-Bahn) and sights such as main churches and harbourfront (Baumwall) in easy walking distance.
Excellent location, very kind and helpful personnel, clean rooms, beautiful view, easy access by U-Bahn line, lots of shops and restaurants around, esp. down by St.Georg church is a very lively place. I would love to go back to this Motel One!
The breakfast price is outrageous. You don’t even provide free coffee!
Everything about our stay was perfect. A great hotel, and amazing location.
Very good! Staff that do that little extra.
A special compliment to Patricia at the reception for her kindness and helpfulness. The breakfast selection is good, but every morning finding a table was a challenge. The breakfast area is simply too small for the number of guests, with an insufficient number of tables and seats. On our last morning, we ended up eating at a small, unstable coffee table, barely knee-high and completely unsuitable for having breakfast.
You are an excellent! The entire team at Front Office (esp. Carla), Housekeeping & Breakfast service, too.
Nice & helpful staff at the reception!
Very clean and welcoming.
A centrally located easy going hotel with private garage as an ad on.
This is the hotel we always choose in Hamburg and one of my favorites worldwide! The atmophere, the interior design, the cleaningness, the roof top bar and its staff, the vibe and the perfect location are really good. One of the most important things the hotel offers is a garage that is accessed by elevator from the hotel. It feels safe and it is very convinient. I can early recommend it.
I liked staying for the first time at Motel One Hamburg. However i would like to suggest improvements for adding a waste bin in the room, and not only in the toilet. Also I need to mention that after i checked out, i stayed in the lobby for some time and the man that was vacuuming the floor, asked me to move, that should not have been done. It is unpolite, as i also had all my luggage with me and had to move. Not nice at all this fact.
Lage Top Service Top Zimmer Top
Clean, modern, new, easy to reach on foot from main station, bathroom products AMAZING, lovely interior and rooftop bar. Not many good snacks available at bar just chips, popcorn and two types of sandwich, i had to request and carry an ironing board and iron to my room, the iron was old and burnt my dress. I would definitely recommend this hotel.
Really good hotel. Location was good. Easy to park at the hotel. Staff were nice and very helpful.Rooms were nice and clean.
