HAM
The Cloud One Hamburg-Kontorhaus
Introducing…
Hello, Hamburg - or as the locals say: Moin! Our cloud has blown to the far north, right into the heart of the historic Kontorhaus district. The first The Cloud One Hotel in Germany is located just a stone's throw away from the vibrant HafenCity and is all about local color: starting with the baked goods at breakfast and ending with the local beer served in the evenings on the rooftop terrace. Well then, don't waste any time... nicht lang schnacken ...see for yourself!
THE CLOUD ONE HAMBURG-KONTORHAUS
Willy-Brandt-Straße 20-22
20457 Hamburg
+49 40 5247163-0
How do guests rate The Cloud One Hamburg-Kontorhaus?
Very good
Overall rating from 8,765 ratings
Friendliness 9.2 of 10
Cleanliness 9.3 of 10
Reception 9 of 10
Lounge & Bar 9.1 of 10
Location 9.5 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.2 of 10
Breakfast service 8.5 of 10
Mixed experience – Great location and cleanliness, but rooms and service need improvementThe Good: The hotel is in a great location and the cleanliness was excellent throughout our stay. The breakfast itself was also good.The Bad: The room we received was very cramped and poorly designed, making it uncomfortable. Additionally, the hotel was very crowded, and since breakfast is served in the lobby, it felt chaotic and lacked dignity for a hotel of this standard.The Service: Some of the staff members were not very polite and lacked a welcoming attitude.Bottom line: The hotel has potential due to its location and cleanliness, but it fell short on comfort and
Excellent hotel, with very friendly and helpful staff. Very good value for money and great location. Strongly recommend!😊
Lovely hotel, very clean, polite staff and great bars. Very accommodating of my request for the 9th floor. I would like to see more English language television or easier ways to connect devices like iPads to the tv. There was Bluetooth for music but not casting. Also, maybe a mini fridge in the rooms.
All in all, it was very good. The windows to the road were very dirty on the outside. The tv was also unplugged.
One of the worst hotel experiences I've had — amenities and service both fell far short. The room was small, and the bathroom wasn't fully enclosed, so it got soaked every time someone showered. The amenities were the real problem. No kettle, no bottled water, no cups, no tea or coffee, no iron or ironing board — nothing. When I requested for a kettle, staff demanded a 50-euro cash deposit, refusing card payment or any other currency. Despite my booking being made through my company, they wouldn't release the kettle until the deposit was paid — and cash, specifically, which not many travelers carry anymore. I had to borrow money from a colleague just to get a kettle in my room. A kettle and cups should be standard, not something guests have to fight for. To make matters worse, they couldn't refund the deposit the night before checkout, forcing me to deal with it again the next morning. They claimed the money was locked and they have no access to it. Breakfast was mishandled too. I had an early Sunday flight and the hotel couldn't provide an early breakfast. Rather than crediting me for the missed meal, they charged me for a second breakfast I never received. It took two separate corrections with my colleague's help before the charge was fixed. The night staff were the low point - unhelpful. When I asked for assistance for the kettle and refund of deposit, they claimed they "weren't hotel staff" and couldn't do anything. Staff across the board were unfriendly. I returned to the room one day to see the toilet brush left in the toilet bowl. The housekeeping didn't keep it away. The only warm dish served at the buffet breakfast was scrambled eggs. There was no toaster for the bread too. Between the lack of basic amenities, the deposit ordeal, the billing errors, and the dismissive service, this stay was a serious letdown. I would not recommend Cloud One Hamburg to anyone, and I've advised my company to look elsewhere for future stays.
Have wifi access in the hotel rooms
Nice hotel in a great location, and a good option for visiting Hamburg. However, the room was a bit small and lacked some basic amenities, such as water and a minibar/fridge. For a 4-star hotel, I would have expected something more, such as a coffee machine or additional in-room comforts (Gym, etc).
the room was very small not enough space from my clothes
The room was neat and clean. The hotel is easily accessible via public transport. Many tourist spots are at walking distance. Plenty of restaurants also at walking distance. Biggest drawback for me was the lack of storage space in the room… absolutely no cupboard or drawers so we had to throw our suitcases open on the floor and this was cumbersome as the room space was quite limited :(
Cozy and good vibes :)
friendly, clean, comfortable, roof bar v nice. Would have been nice to have a decent sized glass in the room to drink the water you gave us (we got one from the bar) - would be good to get a bottle of water each day (we asked on day 2 but it was a no). Breakfast a little pricey and hard to find a table for 4 people.
Clean room, friendly stuff, central, not far from central station, not far from "Hafencity"
Nice hotel. I don't feel big difference between Motel One and The Cloud One. I expected The cloud one is premium brand.
All perfect! only the rooms are a little small and without a minibar
Very nice and fresh, friendly and helpful staff!
Always a pleasure. It would be nice if more than one bottle of water is offered for two people and stays say over 2 nights. Service as always was excellent.
Super Hotel in super Lage!
Great location, good service.
Otherwise very good but pillows were not to my liking
Great location. Great design. Room was a bit small. I wasnt satisfied by the service I got during check in and by the fact that my kids got a room not near my room and the window from their room was facing the balcony of another room so each guest could look right into the other room. A bit strange.
Simply...AMAZING!
Check in was quick and friendly, breakfast was very good though in summer it would have been nice to have fresh berries rather than a standard fruit salad. Room itself is very nice but for a Cloud One property it might be an idea to have a slightly different bathroom design from your usual Motel One hotels.
very nice hotel, perfectly located nearby hot spots & public transportation. Very friendly staff - we fully enjoyed our stay !
Super Service
Very good location in the city center, clean and elegant.
Everything about our stay was perfect. A great hotel, and amazing location.
A special compliment to Patricia at the reception for her kindness and helpfulness. The breakfast selection is good, but every morning finding a table was a challenge. The breakfast area is simply too small for the number of guests, with an insufficient number of tables and seats. On our last morning, we ended up eating at a small, unstable coffee table, barely knee-high and completely unsuitable for having breakfast.
You are an excellent! The entire team at Front Office (esp. Carla), Housekeeping & Breakfast service, too.
A centrally located easy going hotel with private garage as an ad on.
This is the hotel we always choose in Hamburg and one of my favorites worldwide! The atmophere, the interior design, the cleaningness, the roof top bar and its staff, the vibe and the perfect location are really good. One of the most important things the hotel offers is a garage that is accessed by elevator from the hotel. It feels safe and it is very convinient. I can early recommend it.
Clean, modern, new, easy to reach on foot from main station, bathroom products AMAZING, lovely interior and rooftop bar. Not many good snacks available at bar just chips, popcorn and two types of sandwich, i had to request and carry an ironing board and iron to my room, the iron was old and burnt my dress. I would definitely recommend this hotel.
Really good hotel. Location was good. Easy to park at the hotel. Staff were nice and very helpful.Rooms were nice and clean.
Overall, we had a pleasant stay and would gladly visit your hotel again. The reservation process was excellent. The member of your reception team we contacted before our arrival was extremely competent, friendly, and helpful. Thanks to him, the booking process was smooth and straightforward. Check-in took a little longer than expected. The receptionist mentioned that she was still in training and seemed a little under pressure, so the overall welcome was perfectly fine but felt somewhat formal. The room itself was very clean, and the housekeeping staff was exceptionally friendly, attentive, and dedicated. We also really enjoyed the bar – the atmosphere and service were both very pleasant. The biggest area for improvement is the ventilation in the underground garage. Unfortunately, the air was extremely hot and stuffy, making even a short stay in the garage quite uncomfortable. We would very much appreciate an improvement in this area. Just one minor point: we noticed a little bit of weed growth on the balcony. This only had a very small impact on what was otherwise a very well-maintained overall impression. Apart from these minor points, we thoroughly enjoyed our stay and would like to thank your entire team.
Service was at the top!! Cleanliness too is top notch. Thank you for your services!!
Nice hotel. Walking distance to city centre. Good lounge / bar. Parking fills up quickly, so we had to park in a nearby parking which was very expensive. They could put some more people at reception, waiting was a bit long at check in and check out.
Nice stay, very good service. Kind regards, Mario & Antigoni
nice and friendly staff, Pastrami and Cheese sandwiches are delicious, breakfast a bit too expensive, all clean
very stylish and good value. the only thing is, that the e-key for the room does not work.
Excellent bed, quiet room, very helpful staff. Not enough tables for breakfast
The hotel is very cool! The position top
Interesting concept with focus on a pleasant stay, with only the relevant services eg no restaurant, but a bar. I chose no cleaning, which is a god option No password for Wi-Fi - so I would not use it.
Great service from both bars and from the front desk. One of the few times where I have seen that the hotel lobby is actually used by the guests. Amazing breakfast. Clean and modern!
Well located. Nice interior. Cozy foyer/bar
Really nice hotel and the location is perfect.
Very nice & professional welcome by Front Office Team. Excellent breakfast and comfortable room) Shall return very soon.
Short stay 1 night everything ok.
We would have loved to go to the roof top bar but once again we couldn't as it was Sunday
The hotel's design is chic, sleek and modern, and overall atmosphere is very pleasant. That said, I expected more for the price. It felt smaller than anticipated, the bed size is smaller than a standard queen size bed and I would have appreciated complimentary toiletries, a coffee machine, and a selection of tea. These small touches would have made the stay feel much better value for money. Overall, it's a stylish hotel with a nice ambiance, but there is room for improvement.
We enjoyed our stay. The staff was friendly and helpful. Room was a bit small but ok for one night.
Everything was great - the service, the staff, the location and parking.
What's it like at The Cloud One Hamburg-Kontorhaus?
What's it like at The Cloud One Hamburg-Kontorhaus?
What to expect
- Quick Check-inFor beOne members: save time with our convenient advance check-in option
- Mobile keyFor beOne members: your digital room key on your smartphone
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Pets welcomeContact the hotel directly
- Stay in parents’ roomFree for children up to 12 years old
- Panorama barEnjoy the view with a drink
- Roof-top terraceWith views over the city
- Low-cost bike hireDiscover the city the environmentally friendly way
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- CITY TAX
The city of Hamburg charges an extra city tax which has to be paid at the hotel.
- BREAKFAST
Mo – Fr: 6 am – 10 am
Sa, Su, Holidays: 7 am – 11 am - RESTAURANTS
Hungry? There are a couple of options in walking distance - see our recommendations here!
- GUEST BENEFITS
Discounts and goodies await you at restaurants, sports studios and cafés in the neighbourhood: click here & enjoy!
- QUICK CHECK-IN AND MOBILE KEY
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. In selected Motel One hotels, you can also open the room door using a mobile key on your smartphone. Learn more here.
- BAR
Cloud One Wine Bar & Lounge:
open 24 hours
Cloud One Bar – with rooftop:
Mon-Thu: 6 pm – 1 am
Fri-Sat: 3 pm – 1 am
So: closed
365-Tour Cloud One Bar
- GETTING THERE & PARKING
Plan your route by car here. The easiest access to the hotel by car is via the address "Hopfensack 16/17".
There is a limited number of parking spaces available in our underground car park (25 EUR per night – until check-out by 3:00 PM on the day of departure). We apologise for any inconvenience, but we are unable to reserve any parking spaces. For directions to our underground car park, please enter ‘Hopfensack 17’ into your GPS device or use our route planner.
Parking alternative: Q-Park in Rosenstraße, more information here. - PUBLIC TRANSPORT
You can reach our hotel from the Meßberg underground train station. Click here for more information about your connection.
- Boardroom:
- 10 persons
- Price: Room hire €590.00 all day; €290.00 half-day
- Equipment: 65-inch TV with ‘Click & Share’, flipchart with moderation kit
- Daylight, air conditioning, curtains for privacy, sound insulation
- Various snack packages can also be booked
- Contact:
- Mail: hamburg-kontorhaus@the-cloud-one.com
- Phone: +49 40 524716330 / +49 175 2694639
- Cloud One Bar as a meeting room:
- 50 people in the indoor area
- 70 people in the outdoor area
- Price: from EUR 690 all day; from EUR 490 half-day; price for events on request
- Various snack packages additionally bookable
What types of rooms are available at The Cloud One Hamburg-Kontorhaus?
The Cloud with a queen bed
Compact and comfortable: our standard room.
- Room size 16 m²
- Queen-size bed (160 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Safe
- Desk
- Recliner chair from Freifrau
The Cloud with a king bed
Compact and comfortable: our standard room.
- Room size 16 m²
- King-size bed (180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Safe
- Desk
- Recliner chair from Freifrau
The Cloud For One
Compact and comfortable: our standard room for guests traveling alone.
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Box-spring bed (90-120 cm)
- 43" LG flat-screen TV
- Safe
- Zimmergröße 12 m² - 14 m²
- Recliner chair from Freifrau
The Cloud For One with a balcony
Compact and comfortable: our standard room for guests traveling alone. Plus, enjoy extra fresh air on your private balcony.
- Balcony
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Box-spring bed (90-120 cm)
- 43" LG flat-screen TV
- Safe
- Zimmergröße 12 m² - 14 m²
- Recliner chair from Freifrau
The Cloud with terrace
Compact and comfortable: our standard room. Including extra fresh air on your very own terrace.
- Room size 16 m²
- Queen-size or king-size bed (160-180 cm)
- Seating
- To inner courtyard
- Granite bathroom with rain shower
- Free Wi-Fi
- Terrace
- 43" LG flat-screen TV
- Safe
- Desk
- Coffee & tea
- Recliner chair from Freifrau
The Cloud with balcony
Compact and comfortable: our standard room. Including extra fresh air on your very own balcony.
- Balcony
- Room size 16 m²
- Queen-size or king-size bed (160-180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Safe
- Desk
- Coffee & tea
- Recliner chair from Freifrau
Roomy Cloud
Go big! There’s plenty of elbow room here for an extra-relaxing stay.
- Queen-size or king-size bed (160-180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- Room size 18 m²
- 43" LG flat-screen TV
- Safe
- Desk
- Coffee & tea
- Recliner chair from Freifrau
The Cloud accessible
Accessible and barrier-free: easy access and plenty of comfort for your stay.
- Room size 16 m²
- Queen-size or king-size bed (160-180 cm)
- Seating
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Safe
- Desk
- Recliner chair from Freifrau
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Let's meet
Ever wondered who is actually working in, for and behind the scenes of The Cloud One Hamburg-Kontorhaus?
Because our hotel thrives with and of the many personalities, who bring their share of character. Here we go…
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What a view!
Have you checked out our unique rooftop bar at The Cloud One Hamburg-Kontorhaus yet? Get a sneak peek here and see for yourself—we look forward to your visit!
Your Hotel in Hamburg
Our Design Hotel in Hamburg: Landungsbrücken, Neuer Wall and Jungfernstieg within walking distance.
Welcome to our hotel in the lively old town of Hamburg - the absolute hot spot for travel of all kinds! Whether you are visiting our design hotel on a business trip, with family, as a couple or with friends, our hotel in Hamburg is very close to the main train station and the perfect starting point for an unforgettable adventure.
Our first-class rooms are the epitome of comfort and elegance. The furnishings are very modern in design hotel style, and our free Wi-Fi connection is really lightning fast. The choice of rooms ranges from spacious double rooms to cosy single rooms - we have the perfect room in Hamburg for every trip. With a view towards Hamburg harbour or the breathtaking Alster lake - the choice is yours.
What distinguishes an ordinary design hotel from our hotels in a central top location at the main station?
Our hotel in Hamburg's old town is the epitome of cosiness. You will feel right at home with us, whether you are on location in Hamburg to discover the Kontorhausviertel (easily accessible via Meßberg underground station), spend the night in style in our Panorama Bar on the roof terrace or explore the city centre, visit the Hamburg Trade Fair or marvel at the Speicherstadt. Our rooms are regularly freshened up and our friendly staff are on hand around the clock to ensure your stay is as comfortable as possible.
The location of our hotel could not be better for Hamburg, as we are situated on the Binnenalster - and thus also close to the Außenalster, in other words in the middle of Hamburg's vibrant old town. The main railway station is a stone's throw from the hotel. This means you can get to all of Hamburg's major sights in no time at all, whether it's the famous city hall, the impressive Elbphilharmonie concert hall or the fascinating Miniatur Wunderland. The Kontorhausviertel district with buildings in the brick expressionist style is just a short walk away.
Your home base in Hamburg - The Cloud One Hotel
Do you prefer to book hotels that combine a beautiful location in the centre and service at a reasonable price?
Your search is over! Hamburg is an absolute paradise for shopping enthusiasts away from the hotel. Stroll along Mönckebergstraße or let yourself be seduced by exclusive boutiques on Neuer Wall. After a busy day of shopping, relax in our Panorama Bar on the roof terrace and enjoy the breathtaking view of the city. Don't forget to take a souvenir photo of yourself and the harbour in the background - Instagram will thank you!
Book the perfect connection right in the centre
For guests travelling to Hamburg by train, our affordable hotel is located near the main train station, for all others we are also easily accessible by public transport. A limited number of parking spaces are available in our underground car park if you are travelling to the hotel by car.
For breakfast we serve honey from local Hamburg bees and cheese from the "World Cheese Award" winner. As you can see, the hotel's facilities leave nothing to be desired. And for the environmentally conscious travellers, we also have a bicycle rental service to explore Hamburg away from the hotel not only via the train station, but also at your own pace on two wheels.
The friendly staff at our hotel will be happy to assist you after breakfast with recommendations and tips to ensure that your stay is unforgettable, both on this side of the hotel and the other. And don't worry if you have pets that would like to travel to Hamburg with you - our hotel is pet-friendly, so your dog can also feel at home with us. In case you're wondering, we are of course also child-friendly.
Cheap public transport to all corners of Hamburg.
Book your room in our hotel in Hamburg today and experience the beauty of this city, including the Kontorhaus district, harbour, St. Georg and Strandkai in all its glory. Whether for a city trip, a business trip or simply a time-out - you are in the right place with us. And best of all, the price of our City Hotel is so reasonable that you will have enough money left over to try out the great Hamburg cuisine in a local bar or restaurant.
We look forward to welcoming you to our hotel in Hamburg and providing you with an unforgettable experience. Motel One stands for special as well as affordable accommodation that will be permanently etched in your memory. Get our offer for you today!