HAM
Moin, Hamburg! A nossa nuvem levou-nos para o extremo norte, diretamente para o coração do bairro histórico de Kontorhaus. O primeiro The Cloud One Hotel na Alemanha está localizado a poucos passos da vibrante HafenCity de Hamburgo e está totalmente adaptado ao colorido local: começa o dia com um pequeno-almoço junto ao cesto do pão e termina-o à noite com uma cerveja no terraço. Bem, não demores muito tempo…
THE CLOUD ONE HAMBURGO-KONTORHAUS
Willy-Brandt-Straße 20-22
20457 Hamburgo
+49 405 24 71 63-0
Muito bom
Classificação geral de 8.771 avaliações
Simpatia 9.2 de 10
Limpeza 9.3 de 10
Receção 9 de 10
Lounge e bar 9.1 de 10
Localização 9.5 de 10
Quarto 8.6 de 10
Casa de banho 8.6 de 10
WiFi gratuito 9.3 de 10
Relação qualidade/preço 8.2 de 10
Serviço de pequeno-almoço 8.5 de 10
The hotel was beautiful, the staff was kind. We speak English and were able to communicate with everyone effectively and easily. My only issue is that for the price paid, there should be water available in the room.
Small room, should be nice to have a kettle or a nespresso machine on your own room so you can have a drink.
excelente localização, quarto com cama confortável - poucas mesas para o pequeno almoço
The check-out with the proper company invoice was procedually really bad (was'nt able to do it Day before, wrong adresses some double times, took a very long time etc.). The service still was very kind and calm - respect!!
Mixed experience – Great location and cleanliness, but rooms and service need improvementThe Good: The hotel is in a great location and the cleanliness was excellent throughout our stay. The breakfast itself was also good.The Bad: The room we received was very cramped and poorly designed, making it uncomfortable. Additionally, the hotel was very crowded, and since breakfast is served in the lobby, it felt chaotic and lacked dignity for a hotel of this standard.The Service: Some of the staff members were not very polite and lacked a welcoming attitude.Bottom line: The hotel has potential due to its location and cleanliness, but it fell short on comfort and
Excellent hotel, with very friendly and helpful staff. Very good value for money and great location. Strongly recommend!😊
Lovely hotel, very clean, polite staff and great bars. Very accommodating of my request for the 9th floor. I would like to see more English language television or easier ways to connect devices like iPads to the tv. There was Bluetooth for music but not casting. Also, maybe a mini fridge in the rooms.
All in all, it was very good. The windows to the road were very dirty on the outside. The tv was also unplugged.
One of the worst hotel experiences I've had — amenities and service both fell far short. The room was small, and the bathroom wasn't fully enclosed, so it got soaked every time someone showered. The amenities were the real problem. No kettle, no bottled water, no cups, no tea or coffee, no iron or ironing board — nothing. When I requested for a kettle, staff demanded a 50-euro cash deposit, refusing card payment or any other currency. Despite my booking being made through my company, they wouldn't release the kettle until the deposit was paid — and cash, specifically, which not many travelers carry anymore. I had to borrow money from a colleague just to get a kettle in my room. A kettle and cups should be standard, not something guests have to fight for. To make matters worse, they couldn't refund the deposit the night before checkout, forcing me to deal with it again the next morning. They claimed the money was locked and they have no access to it. Breakfast was mishandled too. I had an early Sunday flight and the hotel couldn't provide an early breakfast. Rather than crediting me for the missed meal, they charged me for a second breakfast I never received. It took two separate corrections with my colleague's help before the charge was fixed. The night staff were the low point - unhelpful. When I asked for assistance for the kettle and refund of deposit, they claimed they "weren't hotel staff" and couldn't do anything. Staff across the board were unfriendly. I returned to the room one day to see the toilet brush left in the toilet bowl. The housekeeping didn't keep it away. The only warm dish served at the buffet breakfast was scrambled eggs. There was no toaster for the bread too. Between the lack of basic amenities, the deposit ordeal, the billing errors, and the dismissive service, this stay was a serious letdown. I would not recommend Cloud One Hamburg to anyone, and I've advised my company to look elsewhere for future stays.
Have wifi access in the hotel rooms
Nice hotel in a great location, and a good option for visiting Hamburg. However, the room was a bit small and lacked some basic amenities, such as water and a minibar/fridge. For a 4-star hotel, I would have expected something more, such as a coffee machine or additional in-room comforts (Gym, etc).
the room was very small not enough space from my clothes
The room was neat and clean. The hotel is easily accessible via public transport. Many tourist spots are at walking distance. Plenty of restaurants also at walking distance. Biggest drawback for me was the lack of storage space in the room… absolutely no cupboard or drawers so we had to throw our suitcases open on the floor and this was cumbersome as the room space was quite limited :(
Cozy and good vibes :)
friendly, clean, comfortable, roof bar v nice. Would have been nice to have a decent sized glass in the room to drink the water you gave us (we got one from the bar) - would be good to get a bottle of water each day (we asked on day 2 but it was a no). Breakfast a little pricey and hard to find a table for 4 people.
Clean room, friendly stuff, central, not far from central station, not far from "Hafencity"
Nice hotel. I don't feel big difference between Motel One and The Cloud One. I expected The cloud one is premium brand.
All perfect! only the rooms are a little small and without a minibar
Very nice and fresh, friendly and helpful staff!
Always a pleasure. It would be nice if more than one bottle of water is offered for two people and stays say over 2 nights. Service as always was excellent.
Super Hotel in super Lage!
Great location, good service.
Otherwise very good but pillows were not to my liking
Great location. Great design. Room was a bit small. I wasnt satisfied by the service I got during check in and by the fact that my kids got a room not near my room and the window from their room was facing the balcony of another room so each guest could look right into the other room. A bit strange.
Simply...AMAZING!
Check in was quick and friendly, breakfast was very good though in summer it would have been nice to have fresh berries rather than a standard fruit salad. Room itself is very nice but for a Cloud One property it might be an idea to have a slightly different bathroom design from your usual Motel One hotels.
very nice hotel, perfectly located nearby hot spots & public transportation. Very friendly staff - we fully enjoyed our stay !
Super Service
Very good location in the city center, clean and elegant.
Everything about our stay was perfect. A great hotel, and amazing location.
A special compliment to Patricia at the reception for her kindness and helpfulness. The breakfast selection is good, but every morning finding a table was a challenge. The breakfast area is simply too small for the number of guests, with an insufficient number of tables and seats. On our last morning, we ended up eating at a small, unstable coffee table, barely knee-high and completely unsuitable for having breakfast.
You are an excellent! The entire team at Front Office (esp. Carla), Housekeeping & Breakfast service, too.
A centrally located easy going hotel with private garage as an ad on.
This is the hotel we always choose in Hamburg and one of my favorites worldwide! The atmophere, the interior design, the cleaningness, the roof top bar and its staff, the vibe and the perfect location are really good. One of the most important things the hotel offers is a garage that is accessed by elevator from the hotel. It feels safe and it is very convinient. I can early recommend it.
Clean, modern, new, easy to reach on foot from main station, bathroom products AMAZING, lovely interior and rooftop bar. Not many good snacks available at bar just chips, popcorn and two types of sandwich, i had to request and carry an ironing board and iron to my room, the iron was old and burnt my dress. I would definitely recommend this hotel.
Really good hotel. Location was good. Easy to park at the hotel. Staff were nice and very helpful.Rooms were nice and clean.
Overall, we had a pleasant stay and would gladly visit your hotel again. The reservation process was excellent. The member of your reception team we contacted before our arrival was extremely competent, friendly, and helpful. Thanks to him, the booking process was smooth and straightforward. Check-in took a little longer than expected. The receptionist mentioned that she was still in training and seemed a little under pressure, so the overall welcome was perfectly fine but felt somewhat formal. The room itself was very clean, and the housekeeping staff was exceptionally friendly, attentive, and dedicated. We also really enjoyed the bar – the atmosphere and service were both very pleasant. The biggest area for improvement is the ventilation in the underground garage. Unfortunately, the air was extremely hot and stuffy, making even a short stay in the garage quite uncomfortable. We would very much appreciate an improvement in this area. Just one minor point: we noticed a little bit of weed growth on the balcony. This only had a very small impact on what was otherwise a very well-maintained overall impression. Apart from these minor points, we thoroughly enjoyed our stay and would like to thank your entire team.
Service was at the top!! Cleanliness too is top notch. Thank you for your services!!
Nice hotel. Walking distance to city centre. Good lounge / bar. Parking fills up quickly, so we had to park in a nearby parking which was very expensive. They could put some more people at reception, waiting was a bit long at check in and check out.
Nice stay, very good service. Kind regards, Mario & Antigoni
nice and friendly staff, Pastrami and Cheese sandwiches are delicious, breakfast a bit too expensive, all clean
very stylish and good value. the only thing is, that the e-key for the room does not work.
Excellent bed, quiet room, very helpful staff. Not enough tables for breakfast
The hotel is very cool! The position top
Interesting concept with focus on a pleasant stay, with only the relevant services eg no restaurant, but a bar. I chose no cleaning, which is a god option No password for Wi-Fi - so I would not use it.
Great service from both bars and from the front desk. One of the few times where I have seen that the hotel lobby is actually used by the guests. Amazing breakfast. Clean and modern!
Well located. Nice interior. Cozy foyer/bar
Really nice hotel and the location is perfect.
Very nice & professional welcome by Front Office Team. Excellent breakfast and comfortable room) Shall return very soon.
Rund um Gut
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Já conheces o nosso exclusivo bar no terraço do The Cloud One Hamburg-Kontorhaus? Dá aqui uma primeira olhadela e convence-te por ti próprio; estamos ansiosos pela tua visita!
O nosso hotel de design em Hamburgo: Landungsbrücken, Neuer Wall e Jungfernstieg a uma distância a pé
Damos-te as boas-vindas ao nosso hotel no animado centro histórico de Hamburgo: o ponto de partida absoluto para viagens de todos os tipos! Quer estejas a ficar no nosso hotel de design numa viagem de negócios, em família, em casal ou com amigos, o nosso hotel em Hamburgo está situado muito perto da estação central de comboios e é o ponto de partida perfeito para uma aventura inesquecível.
Os nossos quartos de topo são a epítome de conforto e elegância. A decoração é típica de um hotel de design muito moderno, e o nosso Wi-Fi gratuito é extremamente rápido. Temos várias opções, desde espaçosos quartos duplos a confortáveis quartos individuais: há sempre a opção perfeita para cada viagem em Hamburgo. Com vista para o porto de Hamburgo ou para o deslumbrante Alster, a escolha é tua!
O que distingue um hotel de design comum dos nossos hotéis com uma localização privilegiada na estação central de comboios?
O nosso hotel no centro histórico de Hamburgo é sinónimo de conforto. Connosco, vais sentir-te à vontade, quer estejas em Hamburgo para descobrir o bairro de Kontorhaus (facilmente acessível através da estação de metro Meßberg), passar a noite em grande estilo no nosso bar panorâmico no terraço, ou explorar o centro, visitar o Centro de exposições de Hamburgo ou admirar o bairro de Speicherstadt. Os nossos quartos são limpos regularmente e os nossos simpáticos colaboradores estão disponíveis 24 horas por dia, para garantir que a tua estadia é o mais confortável possível.
A localização do nosso hotel não poderia ser melhor para Hamburgo, uma vez que estamos no Alster interno e, portanto, perto do Alster externo, ou seja, no meio do vibrante centro histórico de Hamburgo. A estação central de comboios está a poucos passos do hotel. Isto significa que podes chegar rapidamente a todas as principais atrações de Hamburgo, como a famosa Câmara Municipal, a impressionante Elbphilharmonie ou o fascinante Miniatur Wunderland. O bairro de Kontorhaus, com edifícios em tijolo ao estilo expressionista, fica apenas a uma curta caminhada.
Gostas de reservar hotéis que combinam uma boa localização central e um serviço económico?
A tua procura chegou ao fim! Para além do o hotel, Hamburgo é um paraíso absoluto para os entusiastas das compras. Vagueia pela Mönckebergstraße ou deixa-te seduzir por lojas exclusivas na Neuer Wall. Depois de um longo dia de compras, relaxa no nosso bar panorâmico no terraço e desfruta de vistas deslumbrantes sobre a cidade. Não te esqueças de tirar uma fotografia de ti e do porto ao fundo. O Instagram vai agradecer-te!
Reserva a ligação perfeita mesmo no centro da cidade
Para os hóspedes que chegam a Hamburgo de comboio, o nosso hotel económico situa-se perto da estação central de comboios. Para todos os outros, é fácil chegar de transportes públicos. Há um número limitado de lugares de estacionamento disponíveis no nosso parque de estacionamento subterrâneo, se chegar de carro ao hotel.
O pequeno-almoço inclui mel de abelhas locais de Hamburgo e queijo premiado com o World Cheese Award. Verás que a decoração do hotel não deixa nada a desejar. E para os viajantes preocupados com o ambiente, também temos um serviço de aluguer de bicicletas para poderes explorar Hamburgo, não apenas de comboio, mas também ao teu próprio ritmo em duas rodas.
Após o pequeno-almoço, os simpáticos colaboradores do nosso hotel terão todo o gosto em dar-te recomendações e dicas, para garantir que a tua estadia é inesquecível. E não te preocupes se tiveres animais de estimação que gostariam de viajar contigo até Hamburgo: o nosso hotel aceita animais, por isso o teu cão vai sentir-se em casa connosco. Se estiveres a duvidar, é claro que também gostamos de receber crianças.
Transportes públicos baratos para qualquer recanto de Hamburgo
Reserva já o teu quarto no nosso hotel em Hamburgo e experimenta a beleza desta cidade, incluindo o bairro de Kontorhaus, o porto, e os bairros de St. Georg e Strandkai em todo o seu esplendor. Quer seja para uma escapadinha de cidade, uma viagem de negócios ou apenas para relaxar, estamos à tua disposição. E o melhor de tudo é que o preço do nosso hotel citadino é tão baixo, que vai sobrar dinheiro suficiente para experimentares a excelente comida de Hamburgo num bar ou restaurante local.
Estamos ansiosos por te receber no nosso hotel em Hamburgo e proporcionar-te uma experiência inesquecível. O Motel One é sinónimo de alojamentos especiais e económicos, que ficam para sempre gravados na memória. Agarra a nossa oferta hoje mesmo!
