DUS
The Cloud One Hotels em Düsseldorf
01 / 01
O que dizem os nossos hóspedes
Muito bom
Classificação geral de 4.966 avaliações
Simpatia 9.3 de 10
Limpeza 9.1 de 10
Receção 9.2 de 10
Lounge e bar 8.9 de 10
Localização 9.4 de 10
Quarto 8.6 de 10
Casa de banho 8.6 de 10
WiFi gratuito 9.3 de 10
Relação qualidade/preço 8.4 de 10
Serviço de pequeno-almoço 8.4 de 10
It was a wonderful experience from start to finish. The warm welcome, excellent service, great location, and beautiful bar view made it truly memorable. I highly recommend it to anyone looking for a unique and enjoyable experience.
Everything was excellent, thank you. My daughter and her one year old son were also staying in the hotel. It was very disappointing that she was charged 50 euros for breakfast (25 for her and 25 for a one year old baby).
Home from home. My room was very comfortable at a time of extremely high temperatures outside, reception area, lounge and bar welcoming with comfortable seats. A big thank you to the staff for being so helpful and friendly.
The stay was great, the long drawn out negotiations to get my correct bill was not
It was clean. Breakfast was a bit confusing. near the coffeemachine stood the vegan products. Cheese an saussage products were separatet. Cow- Milk was not sign. I missed some salmon or, fresh minced raw pork. Even some fresh eggs i missed. There were only boiled eggs. Mabe a sauna or a gym, I was not introduced. I think they hadn't. Bathroom door could stodd not open. I closed itself.
Tolles Hotel, wunderbares Personal:)
I enjoyed my stay. Most importantly, the rooms were very clean. The bed was super comfortable, and the staff helpful, friendly and professional. If I would have to give one area to improve on, it is the fact the bar is very pretty, but not suited as a breakfast location - the majority of the tables and chairs were lounge sets, not designed to eat at.
Always a pleasure staying at MotelOne Düsseldorf Hauptbahnhof. Very polite desk management at the morning, but not at the evening!
Clean, tidy and cozy room. Good A/C. Fridge would have been nice, to cool down the drinking water. As an member and i had two rooms payed for 3 nights, i would expect to have more than one bottle of free drinking water. Friendly service especially at 7th floor bar, so special thanks to them :)
Friendly staff at reception and bar. Clean room. I enjoyed especially the AC during a heatwave in Düsseldorf.
Nice and clean, good location, very friendly staff.
Everything was great except for the check in process . The lady at the front desk was super unfriendly, did not give me any welcoming, no standard instruction about hotel, no wishing of a good stay - just gave me the key in silence.
Inadequate effect of the A/C. Otherwise an overall good experience
room were OK. but some ant in my room.
In general, minimum standard was achieved. Meaning it was clean and served the purpose. However, realising that prices in general are rising, I still feel the quality of the facilities has fallen. Be it because of the interior deco is the bare minimum now (i.e. no safe, no bedside shelve w/ phone connection, less artwork in the main area). Particularly in the Düsseldorf Hbf facility, I felt more a “youth hostel” ambiance than in the Munich facilities. The other thought I have is that you are understaffed and it causes your staff that is working to be under stress. They are not able to provide certain services like preparing espresso at the bar in the morning hours. Only one person was present and she seemed pretty stressed out and the reception equally felt like they needed help. It makes a difference believe me because I ended up feeling stressed and I left feeling like not wanting to choose this facility the next time I am coming back to Düsseldorf. Perhaps increasing hourly wage would attract more workers thus a better service.
Far too expensive for what the accommodation offers. Mattress was at least adequate. The air conditioning wasn't working properly in 32° C temperatures. Breakfast is far too limited in selection for the price.
Very nice hotel, great location, good room. Specifically the efforts taken to highlight our anniversary was more and better than expected.
The room was relatively small and lacked basic amenities. There was no minibar to keep some water cold, and it didn't even have a wardrobe for our clothes. Additionally, the breakfast was extremely poor considering the room costs €155 per night; there was barely half a counter of food available. This is completely unjustified for a hotel of this category.
value for money
Friendly staff and great hospitality
Reception desk: excellent. Room: very good. Breakfast: very good. Thanks.
Tolles Hotel
Everything as expected, friendly and accommodating staff, clean rooms.
Really nice hotel with great service and staff. Breakfast was okey. Also the rooms where fresh and good propper AC. Only thing that was lacking is that there is no really close area for parking or such things if you are going by car or if or you are going to be picked up with taxi. Then again this is for me a very minor detail. All in all a very good hotel location close to many amenitys.
Not having a traditional comfortable lounge is a mistake. Whilst the bar view is good, it is not conducive for eating or sitting comfortably. The breakfast buffet is sun scorched and not chilled.
Coole Location, top Service
Air condition was set too low, and the bed cover was too short (I'm 1.89m).
Perfect location as a base to work in Dusseldorf
Tolles Design in Top- Lage
The bathroom door handle in the hotel room was loose and didn’t close properly. Unfortunately, this meant I could hear the bathroom fan running the whole time. I used earplugs during the night.
The price does not justify the service and comfort you provide. Yes, it was during Interpack but still too much charged for what you get. No good seating and not enough spaces during breakfast.
The price was totally unacceptable.
Motel One standard all over Europe. Always satisfied. Only missing is slippers inside. Due to the exhibition, the price rate was incredible level.
Top personal, top Hotel
Hotel was lovely, good location. Room clean though a little smaller than expected. Would of benefited from a 2nd bin and did miss having a kettle or fridge. Liked being able to choose the days we wanted housekeeping.
Limited room, limited breakfast, limited reception except a girl was so nice the only one, guys are rude at the reception,
very clean/calm/ friendly staff/the defective lamp was immediately replaced/ great shower/I did not get water (my colleagues did...)/ missed the scrambled eggs for breakfast/good bar - friendly barkeeper -love this hotel
I travelled from the Netherlands to Germany, and Motel One truly made my stay worthwhile. The hotel was clean, modern, and very comfortable. The staff were exceptionally friendly, especially Sahib. He even tried speaking a few Dutch words with me, which made me feel right at home despite being away from my home country. Really recommended, thanks motel one!!
Excellent Service on the reception Desk and outstanding quality overall
Excellent facilities, breakfast, rooms( specifically sound proofing being in a city), but more importantly, open, welcoming and friendly staff.
Good location and friendly people / staff.
If you are traveling to Düsseldorf for business, avoid The Cloud One Hotel at all costs. What presents itself as a modern hotel operates exactly like a very expensive hostel. Appalling Customer Service The absolute lowest point of my stay was being interrupted by a phone call from the front desk right in the middle of a critical business meeting. I was informed that I needed to change rooms and was given exactly 20 minutes to drop everything, return to the hotel, and pack my bags—otherwise, housekeeping would forcibly remove my personal belongings. I had booked my two-night stay under two separate reservations, but the staff explicitly assured me at check-in that this was fine and completely failed to mention that I would be forced to switch rooms after the first night. To make a highly stressful situation even worse, the receptionist actually laughed on the phone while issuing this 20-minute ultimatum, completely aware of the disruption he was causing to my professional schedule. Basic Necessities Withheld Adding insult to injury, the hotel does not provide drinking water in the rooms—nor do they even provide a simple glass. When I inquired about this, the front desk explicitly advised against drinking the tap water from the bathroom sink if I had any other option. Their only solution was to direct me to the top-floor bar, where they charge an extortionate €7 for a single bottle of water. Subpar Amenities Do not expect standard hotel conveniences here either. There are no irons available in the guest rooms whatsoever. If you need to press a shirt for a meeting, you are expected to haul your clothes out of your room and down to an entirely different floor to use a communal ironing station. The Bottom Line A hotel's fundamental job is to provide a seamless, comfortable experience. The Cloud One failed completely, choosing instead to manufacture stress, nickel-and-dime guests for basic hydration, and deliver blatantly disrespectful service. I highly advise booking elsewhere.
Great location, friendly and helpfull staff as always ;) feedback: temperature in the lounge was to high and uncomfortable, missing the one smile service during breakfast , only a goodmorning and roomnr, no extra service, would have made the difference for the other guests
Everything was perfocet excluding response to my request to issue invoice. Reception staff was very friendly and promptly informed me they would issue invoice in 1 hour, but I still don't receive even after 4 days although I asked to issue it. I feel it is difficult for me to use here for business, but very good for private use.
The staff everywhere is incredibly friendly and welcoming, which really made the stay enjoyable. The bar is amazing with a great atmosphere, and everything throughout the hotel is very clean and well-maintained. Highly recommended!
I had a wonderful stay at this hotel and would definitely recommend it. Everything was great overall. The staff at the reception and the bar were amazing — very friendly, welcoming, and always helpful. The rooms were clean and comfortable. However, I think the amenities could be improved slightly. It would have been nice to have items like hotel slippers, a minibar, and small toiletries such as a vanity kit. The breakfast was good, but in my opinion, it could have had a bit more variety. That said, these are all minor details. The location is absolutely perfect, which makes this hotel a great choice for anyone visiting the city. I would happily stay here again!
On my departure date , i needed to ask the reception about taxi to the airport , it was only one person at the reception, he was on the phone , for a long time , instead to ask me what i need , since he was only one person at the reception, i had to wait for more than 10 minutes, he was talking on the phone , when he finished , i told him i needed taxi urgent to the airport , he just told me that no taxi can come to the hotel , and i needed to walk 200 meters to find a taxi, sorry, this is not acceptable by me, he could pause his telephone conversation for a second , in order to help me .
Friendly and pro-active staff at the reception. I missed scrambled eggs, natural yoghurt, fresh orange juice and glasses for latte macchiato at breakfast. Fresh ginger tea was a plus.
The hotel itself is good. However, my room was located facing the yard, which was not ideal. In addition, both check‑in and check‑out took quite a long time. Even the emailed invoice was incorrect, although I had provided my business card with the correct details. I am still waiting for 4 days for a corrected one.
I loved my stay there - the room was quiet, as requested (except for the overall thin walls, which are unfortunate). I did sleep well and was happy with the hotel as "home base" during my stay. The staff was naturally friendly and welcoming, which was also very nice. Breakfast has a lot of vegan options. I also liked the atmosphere between 6 and 6.30 h at breakfast with dimmed lights and quiet music. A great start of the day! Thank you.
