VIE
The Cloud One Hotels in Vienna
01 / 01
What our guests say
Very good
Overall rating from 30,255 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
Beautiful property, very nice and helpful staff and accomodating spaces for a wheelchair user, yay. Also the breakfast had an amazing spread and the location was very central, right by the Opera, Albertuna and many restaurants and souvenir shops. Perfect for a quick little getaway. Comfortable beds also.
Great location if want to stay near wien central station for easy transport to other city. Can choose train or tram services from wien central station to city area. To take note no kettle and mini fridge in room, but option to get hot water from the bar and keep food/drink at reception fridge. Overall great stay.
Enjoyed the stay and the room was clean. The bathroom was nice but a little short on places to put toothbrush and such. Same with the room. With no drawers for clothes and only a very small place to hang clothes up
The lobby design is certainly impressive, clean, and modern. The guest service staff was helpful but could be more friendly. The room was cute but felt like it lacked basic amenities. There were no slippers, pillow was pretty flat, and towels were thin. The restaurant staff was excellent though, from breakfast to happy hour everyone was well attentive and great. The best part of the stay. Other than that. the hotel price rate did not really satisfy the stay. Lots of simple improvements inside the room that can be easily made to make the experience better.
Very pleased with location and the style of the hôtel
Excellent location. Breakfast with lots of options. Beautiful building and rooms. Comfortable bed! Kind staff and close to spectacular places to visit in the city.
I loved it
Wonderful hotel at a great location
The hotel rooms had no personality and it was ashamed in such a great building
Room was very comfortable. I was expecting tea/coffee-making facilities in the room which were not provided - such provision is now pretty standard in hotels, so you should really advise potential customers beforehand that you do not.
Very pleasant stay at Motel One Wien-Prater. The room and bathroom were clean and tidy, the breakfast was very good, and having coffee with plant-based and soy milk options is a great plus for vegan guests. The garage is also a big advantage. The hotel is just a short walk from Praterstern U-Bahn station, making it very easy and quick to reach the city centre by public transport. Despite the location, it was not noisy at all with the windows closed. I was very satisfied with my stay and would definitely come back again.
I was disappointed that my room was missing amenities usually found in a Motel One. No safe, lamp, suitcase stand. Less room to hang clothes.
Staff was courteous, room was very nice and the bed was comfortable. We enjoyed the view of the courtyard.
Everything around the hotel was great but I still did not receive my invoice per email which is really too bad to phone and ask for your bill.
Desperately disappointing: starting with a very average check in experience where I was told I didn’t have a room (I did) to the room itself. I call it a room, it was more like a cell. Tiny, barely any light, no water in the room, no tea, coffee or any amenities and the tiniest thing in the corner which I think was meant to be a desk. Never been so pleased to check out.
Room was comfortable and had top quality products
The breakfast had very limited variety. I would recommend to add more protein to the breakfast. Also there was no water offered
The room is very small but bed and shower were perfect. However, the breakfast is terrible. Cold egg, fruit not fresh, no toaster, cheese and meats very basic. Staff are very friendly and helpful especially Mario at front desk.
We reserved two rooms in Vienna. The location and cleanliness was great. However the low score was for needless delays with our check in, system not working, confusion with two rooms, lack Of warmth and friendless, no offering if any intimation about or stay like room or hotel amenities, we had to literally pry it out. Then we witnessed other guests being checked in with enthusiasm and helpfulness and getting water bottle options and other helpful information about Vienna let alone the hotel. Wow! We were florted at the dismissiveness we received. Dud we do something wrong? Maybe reserving tow rooms was too much?? Also found belongings of previous guest in our room we returned it to front desk.
Very clean and efficient hotel. Fresh baked goods at breakfast every day, courteous staff, clean rooms.
Better than good rating had been given thanks to the modetn building, confortable bedrooms and good breakfast. However one cannot always get the spacious favorite rooms. Due to the lack of dinner, we always go to Vapiano. I suggest that a mechanism be introduced that hotel guests get a reasonable discout upon showing the room key. Is it worth consideration on your part?
Extremely conveniently located to the train station and a reasonable walk or short train ride to the city center. The staff were helpful and we were able to stow our baggage as we explored, as we got there too early for check in. The room was small but sufficient for our needs, and very clean.
We only had one night stay. Rooms are smaller but adequate! 14 floor view was amazing !
Great location and very clean hotel
Motel One ... Simple the Best
The hotel location is great. We are disappointed with the service. We reserved a room with a cancellable and changeable rate in March (6 months ago.) When we checked in, the receptionist assigned us a room in the "S" level. It is like in the basement of the hotel. I asked if we could get a room on a higher level. The receptionist said we had to pay more. When asked how much more, he did not tell us. The room was small also. We felt unwelcome and disappointed during our stay.
Easy to use and basic services.
It was overall really great. The location is great and the room is beautiful. The Bed is very very comfortable and everything is clean. Only downsides are the view from the room which are right in front of another hotel or apartment building so people can look into your room easily and the bathroom door can’t be locked or kept open properly. Overall very nice stay. Probably not worth the price tho, it was very very expensive
Very comfy bed, quiet room and a normal hairdryer. Great hotel bar as well, staff is great and negronis even better.
Excellent stay Friendly and care taking team
Generally excellent. Room was pretty cramped with very little room to move around but perfectly fine for just myself for one night, especially given the price point and location. In-room facilities were fine, bed very comfortable, noise insulation from street outside was very good (I had requested a room with city view), noise insulation from door to corridor not so good, so some disturbance from people talking in the corridor - in common with almost every hotel I have ever stayed at! Breakfast was great, loved the breakfast seating area.
Even though the hotel is situated right next to Vienna Central Station, my stay was brilliant. The service and staff are perfectly coordinated, just as they are in all the other cities.
Very good location, very comfortable rooms, good breakfast - but unfortunately no warm dishes (eg. scrambled eggs).
No complaints at all. Room was comfortable and offered all the necessary facilities. Very clean. Staff both efficient and friendly. The hotel's location is super convenient and offers extremely good value. This was our second visit and we wouldn't hesitate to stay in future.
The rooms were okay and spotlessly clean. I'd have expected some pictures in an otherwise completely dull room. Also, a bottle of water and hydrating cream are normally standard in your price range.
Very pleasant place. Location top, staff friendly and helpful.
Toll
a coffe port is missing in the room
Clean and comfortable. At arrival, no iron / board was available!. After 2 days I could get one and get to give you my ID as deposit/pledge. The switches for light in the room are confusing, as the wrong combination between the one next to the door and the one next to the bed gives the impression of no power. Unfortunately, you have sent me the wrong invoices. I explicitely asked at check in for TWO separate invoices. At the day of check out, the person at the reception could not work it out. Sent by mail the next day but wrong. I am still waiting for the right invoicing (separate invoices!).
Great hotel right on the ring and short walk to the centre and museum quarter. Room (balcony Room on second floor) was fabulous. Breakfast was nice way to start the day
I had a lovely stay. Very kind and friendly reception team (thanks Mario!), breakfast/bar team, cleaning team... Comfortable bed, extremely quiet room, very nice shower (though it would be nice to have more hanging options for bathroom towels (hooks?)). Very good breakfast. Fantastic location. All in all: happy! Thank you!
Europe style breakfast of Carbohydrates is not healthy but it is Europe. However, maybe consider that travelers from outside of Europe may appreciate some healthy choices.
No problems
Too bad smell in room, especially in bathroom, you have to find a solution, we asked this situation to receiption, but no solution, no again stay in your hotel.
Good location and clean rooms, but some important drawbacks. The hotel is modern, clean, and in an excellent location near the city center and the State Opera. However, my room faced a dark inner courtyard, so it felt dim throughout the day. There was also no mobile signal in the room, making it impossible to use my own internet connection, while the hotel Wi‑Fi was unsecured. Another disappointment was the lack of basic in-room amenities. There was no kettle, and food or drinks from the bar could not be taken to the room. As a result, whenever I wanted a snack or a hot drink, I had to stay in the bar instead of relaxing in my room. Overall, an okay stay, but not a hotel I would be eager to return to.
Location, breakfast and rooms-Amazing!!
Excellent as always. Very high standard of housekeeping and maintenance.
People at reception seemed uninterested but they did a great job nevertheless. forgot to give me my water though. Room was clean, everything worked as expected.
Clean, comfortable for a short stay & very conscientious to Westbahnhoff
As always, my stay was lovely. However, for this price, I would expect individual soaps/shampoos instead of having to share bigger bottles with other guests. I cannot imagine that there is a way to ensure that the bigger bottles haven‘t been tampered with.
