VIE
The Cloud One Hotels in Vienna
01 / 01
What our guests say
Very good
Overall rating from 30,085 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.3 of 10
Value for money 8.7 of 10
Breakfast service 8.4 of 10
The hotel was in a good location and convenient for public transport. It also had a good variety for breakfast. However I would not recommend this hotel for any family travelling with 2 (or more) kids. We reserved one room for 2 adults and 2 kids and we were given a very small single bed for the kids to share. The room was very tiny with no room for our luggage. I wish they would have told us the room set up before booking so that we could have booked elsewhere.
Great location and overall pleasant stay.
comfortable, and quiet. It was a great experience, and I would recommend it to friends in Taiwan who might need it.
We had a wonderful experience at Motel One Wien-Hauptbahnhof. The hotel has a modern atmosphere, comfortable rooms, a great location, and a very welcoming team. A special thanks goes to Saif, who was extremely professional, friendly, and helpful throughout my stay. He handled everything efficiently and made me feel very welcome from the moment I arrived. His polite attitude and excellent customer service during his Night Duty truly made a difference. We would definitely stay here again!
Lovely accommodation and staff at a very good price 😃
The short-haired, thin man at the counter was very friendly. He greeted me and kindly told me how to call a taxi to the airport. I'm very grateful to him.
Great location. Comfortable beds and pillows. Lovely decor. Helpful friendly staff.
The hotelis efficient and the staff outstanding
If driving, acces to the hotel is quite difficult because there are no clear signs and indications to the garage. The hotel itself is very ok and modern, no complaints.
The hotel's location is the reason I choose to stay here as it is easy to reach by public transport. The decor is pleasant and the rooms are comfortable. I have been coming here for years but the friendliness of the staff is not what it was, so it has lost its charm and that affects the atmosphere.
Had a great stay at this hotel with a great location to the conference center. Clean, nice, and quiet hotel and area.
I asked a quit room you gave me the 1300. top
Friendly team who has been taking care of assigning me the room I wished. Particularly appreciated the ssme gentleman who was on evening shift on Sunday August 23rd and helped on phone for my biking and Monday August 24th.when arriving.
really enjoyed our stay, and loved the modern/ historic mix..cool music and relaxed vibe. Return for sure..! (ps bathroom drains need some attention I'd say..) 10/10
The hotel lobby and dining areas were beautiful and gracious. Breakfast with the room charge was very good with nice and varied options. Room sizes were small, though. Quiet for sleeping, and clean. Lobby receptionists were great.
Nice room, comfortable bed and a beautiful view of the city. Breakfast was good but not really worth the price as there is no warm food.
I selected Motel One from 3 side-by-side locations (Leonardo, MO, Smartments) at Vienna HBF. I have stayed at the Leonardo, which is a better hotel, but MO offered a reasonable price point for a newish room with AC, so I gave it a try. The location was great; the rest was acceptable for the most part, but not perfect. Chief complaints: 1. The front door is flanked by seating that encourages chain smokers to linger and smoke. Nonsmokers must pass through the smoke to enter the lobby, which had its own indoor cloud of smoke as did the elevators. That is poor planning on the part of MO who should place the smoking area out back, or at minimum, slide the seating away from the front door to discourage people from lighting up right at the entrance. 2. My room smelled musty, like a wet dog. The fan helped somewhat, but as I discovered when climbing into bed, a large part of the carpet on the window side was soaking wet. It took until day 3 for the carpet to dry out, which reduced the odor, though the smell still lingered in the bathroom. 3. Why no hotpot, coffee maker or hot/cold water cooler in near the elevator? That would really add perceived value.
The room was clean, cool and the bed was comfy, the bathroom was very good but there was no towel drier. The bar and lobby area was lovely however when the bar was busy it took too long for additional staff to support and the service level dropped and the staff were visibly struggling to do their jobs (as a point of clarity it was raining very heavy one evening and it would seem that lots of guests decided to stay in for drinks maybe longer than they would have, normally). Unfortunately we were misinformed that the room had USB ports and we never brought our plugs - this caused us to have to purchase adapters which was inconvenient. Overall it is a nice hotel in a fantastic location and these few niggles did not spoil our stay.
Everything was good
We could check-in sooner due to room availability so thats great.The receptionists were very kind. The only issue we had was finding the hotel at first. The map showed the front incorrectly so we didnt realise that the front door is next to Vio plaza. Other than that we had a great time.
The requirement to hand over your driving licence in order to obtain an iron and ironing board is outrageous. I even offered to leave a cash deposit instead, but this was not accepted. Such a request is a clear violation of the GDPR, as it involves the unnecessary collection and processing of personal data for a purpose that can be achieved by far less intrusive means. I would be very interested to see your response and legal justification for this practice.
The staff was very helpful and friendly and the most important very responsive to my requests..!
Speedy and straight forward check -in, nice clean room, and bit small but comfortable. Would stay again
Clean, soundproofed room with a great view. Check-in was very quick with the kind receptionist. The hotel is in an excellent location, public transport, shops, restaurants a few minutes walk away.
The most positive aspect was the staff, who were always very helpful. I had a medication that needed to be kept refrigerated, and they were always attentive and responsive whenever I went to reception to ask for it. The check-in and check-out processes were also very efficient. One area that could perhaps be improved is the maintenance, as it is clear that the hotel is a little dated. For example, some of the furniture, such as the wardrobe, is not always of the highest quality. The material of the bathroom sink was also slightly stained, although this seemed to be due to the type of material itself. Overall, however, the room was Clean
The place is great. The rooms are clean, big and very comfortable. The hotel is placed in a perfect location
This is one of the classiest of all Motel/Cloud Ones. The lounge is just a great area to enjoy a drink. A short block from the opera house. Value for your money is fabulous. Treat yourselves to a stay.
I loved this hotel, it had an upscale feel at an affordable price. It's located 2 blocks away from the subway and tour meeting point on the corner of the opera house. Nice restaurant on site and many more nearby. I appreciate the minimalistic design and the eco-friendly use of resources without sacrificing confort. The shower temperature and pressure setting is comfortable, and the toiletries are high quality products. Thank you.
The room is good location good, breakfast lacked signature good yoghurt and fruit options Bed was too warm, the sheet was not breathing
Unpleasant hasty music in the common areas. Stark rooms without fridge. The absence if a fridge alone is a reason for me never to come back. The hotel is surprisingly difficult to find when arriving by car. The name is not readable and the house number - we found it the next day - is high above. Put a house number next to the door is my recommendation.
Everything is good, but one suggestion is glasses in the room will be more friendly to our environment.
Everything Perfect
Fabulous location for the trains, 12noon check out, and terrific staff
Very nice hotel. In a great location. We arrived at 11 in the morning and we were handed the key right away. Rooms are not huge but clean and comfortable. Highly recommended!
The location of Motel One Wien-Westbahnhof is perfect for a tourist who is interested in visiting all the interesting spots in classic Vienna, very comfortable. Both my wife and myself enjoyed the week we stayed in your hotel.
A lovely hotel , nice atmosphere, very clean , nicely renovated , in a great position for walking to lots of sights , concerts, restaurants , trans and the underground . Nice lobby area with lots of places to sit , also a nice bar area . Single room was a good space .
I did not visit your hotel. Hence the feedback is for the spoofer. Someone is deliberately deceiving people by technically falsifying my email identity/address. Can you apprehend that Impersonator/Spoofer?
Wonderful hotel situated perfectly for exploring Vienna and outside hotel the Danube river to swim and plenty of bars and places to eat The hotel is spotless the breakfast superb top quality and the staff are friendly helpful and very approachable loved it here
Everyone was very helpful and kind.
Our stay with you in Vienna was most enjoyable. I can't tell you enough how the staff at the bar, breakfast, and the room attendant were very friendly and helpful. The front desk greeted us with smiles and professionalism upon our arrival. It was unfortunate that we were not able to check in when arriving early, but we understand. We have stayed with you at every location when visiting different Cities. We will continue in the future to stay with you again. Thank you!
Overall our stay was pleasent, and the location is perfect if you plan your activities in the inner city of Vienna or around Schönbrunn palace. It is quite tricky to get in if you arrive later in the evening. The breakfast is not as rich as in other Motel One locations, but still really good.
It would be great,if you will add cotton buds and teethpaste at bathroom.
All in all very good, i come here every time i come to Vienna. Cleanliness of the room was not perfect (dust on furniture tops that are higher up) and no light curtain under the heavy one, which somewhat steals privacy, when in the room and want daylight. The no curtain issue bothered me. Staff, as usual a 12 out of 10, especially Claudia at the front desk. She’s a star! Ps. Breakfast at 25€… that’s a lot, since it’s a breakfast, with coffee coming from a machine, and no “special” options. For totally me a no-no.
Great location. Room was "compact" with nowhere to put things. One shelf would be nice. Although there wouldn't be any room, a refrigerator would be nice. You can't charge bar purchases to your room, pity. Overall, besides the room, staff and facilities were great.
Top hotel centraly located,really perfect all the single situation Reception very organized,partycularly Mr.Mario & Mrs Claudia I,my wife and my son very hippy to stay in the hotel and i hope to riserve in the future an other hotel of yr hotel group
A nice and clean hotel close to Vienna’s main attractions. Everything is within walking distance. There is also a BILLA Corso supermarket and a number of restaurants in the immediate vicinity. The room was clean and cozy, and the breakfast was excellent, with a good selection of options. Overall, we were very satisfied with our stay.
Very nice, clean, perfectly placed and with friendly staff. Would be even better with a little fridge and wardrobe in the room.
The only complaint we had that the rooms were little bit to small, we would also appreciate the shower with closed door instead of partially covered glass. The kettle with few bags of tea/coffee would be also appreciated so we will not go to the bar after the long day out. Generally design of your hotel focuses on guests staying overnight and doing stuff outside all day, we stayed four days and we sincerely think that for guests staying several days you should provide little more space, at least comfortable chair in every room (my sister has only round stool) and bigger racks with more hangers (there was no space to dry slightly wet clothing). Overall we appreciate helpful staff and nice common area on the main floor of the hotel.
Clean, modern and very close top the city center
Hairdryer did not work in room, it would have been nice to have a kettle and cups.
