VIE
The Cloud One Hotels in Vienna
01 / 01
What our guests say
Very good
Overall rating from 29,948 ratings
Friendliness 9.2 of 10
Cleanliness 9.2 of 10
Reception 9 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.8 of 10
Bathroom 8.7 of 10
Free WiFi 9.3 of 10
Value for money 8.6 of 10
Breakfast service 8.4 of 10
The staff at the hotel was excellent, but the maintenance people tried to convince me that my room with a broken air conditioning system (515) was working just fine. The hotel management gave me an upgrade (571), and my new room had air conditioning that worked perfectly. When it's 40°C outside, you cannot try to pass off rooms with broken air conditioning to guests; you have to take those rooms out of inventory. It should not be up to a guest complaining for you to react. This is unacceptable.
I loved my stay! The only thing that bothered me was that there wasn’t a fridge in the room. A special thanks to the receptionist, Rayan, who made my stay much more comfortable.
Located central of Wien and really close to the Wien central station. Breakfast was good and had an adequate amount of choices. The room held a good temperature as the heatwave struck Wien, which was very satisfactory and made the sleep much better. Would definitely choose this hotel next time and will look for a Motel One next time I need a hotel.
Beat the Heat and Sleep in the AC
Great calue for money
The rooms are very comfortable, but would be even better if they had a coffee corner. The breakfast is excellent and the staff are super friendly and professional. We didn't like the remodelled bar, the G&T menu you had before seemed to have disappeared... the digital menu is not the most user friendly, either. The decor and the atmosphere was much better before.
The hotel staff are accommodating and helpful. The facilities are clean; not a noisy environment.
Beautiful hotel! So comfortable and the most perfect location
We stayed sortly with my parents on our way back home, for a quick visit of the city. The rooms we booked are kind of small but due to the clever decoration felt specious even for someone like me that has suffered from panic attacks. The location is PERFECT everything important is like 2 to 10-15 minutes walk, so we could get the most out of our short visit to the city. The staff is really kind and helfull and I am really appreciative of the management, too! My balcony door had a unexpected malfuction that was impossible to be fixed before we checked out (we literally stayed one day), but the moment the manager was aware of the problem, contacted me immediately on our way to the airport and until we landed I had already receive a fair refund! Definately best value for money! I don't know if I'll visit Vienna, but if I do, staying in The Cloud One again is a motive to do so.
Very good breakfast but haven’t ordered omelet, excellent location near train and supermarket. Also, should offer daily water not only first day
Everything was perfect. I just did not like the first day , when I got out of the lift, there was a cleaning lady who insisted to bring my luggage until my room (not necessary, I come every year in your hotel and I knew the way) and she waited for a tip. I am sure you don't know about this but I just wanted to let you know because, in my opinion, it was a little bit rude. But it's just a detail! I am always very pleased of your hotel and will come back next year. Something else : I work in Venezia in an agency and we have around 60 apartments for turists. When the customers write us that they will arrive early in the morning, our ladies who clean begin to prepare these apartments. And there are not all in the same place but in all the city. So not easy ,but just to satisfy our customers , always very pleased , after a journey,to get in the apartment already cleaned. For you, it would be easier : all rooms in the same building! But unfortunately, even if your customers arrive early in the morning ( it's my case), check in is at 3pm. You do not change the orde of cleaning .
Real good value for the money. Breakfast can accommodate toaster to toast breads but otherwise fine.
I had a wonderful stay at Motel One Vienna. The staff were welcoming, friendly, and always willing to help, making me feel comfortable throughout my visit. The hotel was clean, modern, and conveniently located, which made exploring the city very easy. I am especially grateful for the thoughtful accommodation and excellent service I received. Thank you to the entire team for making my stay such a pleasant experience and I would happily stay here again and highly recommend it to others.
Loved the ac 🤣
Everything at Motel One met or exceeded my expectations. The room was comfortable, clean and well-equipped. Everything was in working order. Staff were friendly and efficient. The breakfast was quite hectic, but well staffed & good quality.
Very pleased with our stay
The hotel was very clear, the breakfast luxurious, the staff very helping, ready to meet our needs, the rooms convenient, the place just outside the metro station. When we asked for help due to a misunderstanding of Booking description, the hotel was willing to cover an amount for the supplementary fees.
Nice hotel. Clean. Nice colleagues. Only real challenge was the breakfast, seemed like less space than was needed and less variety. I have stayed at other motel ones (eg London Minories) and there is much more space.
Staff was warm, welcoming and responsive. Great value. Excellent location. Single room was just right for one, loved the door to fresh air, black-out curtains, and modern feel. Although I saw reviews about a lack of items in the room, I had a suitcase rack, chair and desk, cup, and safe. My two problems were quickly taken care of. The air-conditioning was not working in my room and they quickly moved me to another room. The floors were not cleaned until I asked for cleaning. I was there quite a few days and it may not be typically done, but housekeeping should have noticed. Third time at Motel One and will return.
It was a perfect choice tpo spend the 3 nights in Vienna ín the Motel One at the Central Station. The modern biuilding offered clean, properly sized and equipped rooms, a rich morning breakfast and freindly service. The vicinity to the Railway Station was a very positive surpise.
First room: The sink was leaking to the bathroom floor. Very ugly smell. Staff changed the room, very politely. Second room: Room service never showed up, shower tiles on entrance are angled in a way that they convey water toward the outside, not the inside. Basically you flood the bathroom while showering.
Great hotel for a stopover or a few days in Vienna. The rooms are clean, modern and well-equipped.
Very nice hotel, little expensive the breakfast and the bar prices. Also the barmen werent friendly at all. Excellent location, great receiption staff
The are bedbugs in the rooms. Disinfection required.
The first night the room was cold and not fix up properly the second night all good like I expected to be didn't like the guy for the check in not polite
Best value for the price.
everthing fine, thx!
New, clean, nicely designed Hotel, great location directly at the Danube, nice bar, overall perfect setup
Value for money, clean & tidy, convenient location … no frills but comfortable to dleep & recharge
The people at check-in were very nice, the breakfast buffet was very good. But the room lacked a couple of things that made it feel very bare bones. The only cup was a paper cup that was falling apart and collapsing the first time I filled it with water. There were no other cups or glasses in the room. There was no bottled water in the room. So I was drinking tapwater. There was no self serve coffee in the room. The shower flooded out onto the bathroom floor very easily and soaked the floor. The room was very clean. The bed was nice and comfortable. There was no extra lock on the room door, which made me feel a little unsafe. I feel like the decor in the whole lobby area was rather dark.
The hotel is nice, but staff at Hauptbahnhof was not very service minded. TV in room didnt work.
Very nice hotel, very good location. The rooms are small but the beds very comfortable. I was negatively surprised that the room had neither a cupboard nor a safe...
Tolles Hotel, alles top!
Perfect location for anyone wishing to visit Vienna. Very close to a taxi rank. Very warm welcome and helpful staff. Rooms are adequate, though a small wardrobe would be useful.
Always good
Very welcoming staff. The hotel is very elegant and the stay was relaxing. Very nice Bar in the Hall. Breakfast is very good.
Overall, the impression is positive. More specifically: the location is excellent, the staff is very pleasant, and although the room is small, it is cozy. The bed is very comfortable, and the air conditioning in the summer is a lifesaver. On the downside: I was surprised by the lack of a telephone, and the Wi-Fi was very unstable and slow. I would also like to have a kettle in the room.
Generally I like the Hotel . Rooms are modern , bed is comfortable and the big windows are great . I wish the paper cups in the bathroom would be changed to glass or something else.
I would like to share my disappointment regarding my recent stay at Motel One Vienna. I booked two rooms of the “One” category specifically so that we could have rooms of the same size. However, upon arrival, I received one smaller room and one standard double room, which was not what I had booked. Additionally, the complimentary bottle of water that was supposed to be provided was never delivered. This is not the first time that I have experienced the rooms being allocated differently from the original reservation. Since I was only staying for one night, I did not have the time or energy to go down to reception and request a room change according to my booking. Unfortunately, this experience has affected my impression of your service. In the future, I will reconsider staying at your hotel chain again.
It is super close to Wien Hauptbahnhof and located in a nice district. The receptionist was kind, quick and welcoming (we arrived at midnight). The room was clean and functional. (we just stayed one night/it would be nice to have slippers in the room) (the only strange and not-cool thing was being woken up early in the morning by a lady who looked like a hotel personnel wearing a blue name tag/badge and carrying sth like a clipboard who persistently knocked the door and when i opened it all sleepy and confounded she just said sth in German, laughed and left) The breakfast was extensive and everything was so delicious. We left our luggages after checkout and retrieved them easily. It was a very pleasant stay and i would choose to stay at motel one in the future as well.
Wonderful staff! Perfect location. A very good breakfast. My only issue was that our bathroom was very small.
ideal location, main train station, U-Bahn, airport
Fast check-in, clean rooms, nothing to improve. If there would be an option to buy drinks on the room and pay them when checking out it would be much appreciated.
Very fair pricing, clean rooms, good breakfast offering and friendly staff. The shower faucett's thermostat needs some repair, as temperature was not stable. Soap/Shampoo replacement took one full day in one instance.
Excellent location, decent service, receptionist needs training.
All employees were nice and helpful, the room is small but for an overnight stay on a bussiness trip enough. Some products for people with diet limitations would be nice - laktose free, suger free, thanks
Firstly: personell was really really kind (and Italian speaking, too). However the rooms (we had the basic ones) where really small, one was freezing (we tried changing the temperature to no avail), the other one better but in the morning there was a cockroach (quite disgusting). Also being at the mezzanine level was a little underwhelming. In general I think you can get better money for value in Vienna. Perhaps higher level rooms are worth the extra expense
We enjoyed our stay once again in Cloud One Wien-Staatsoper. Friendly service, excellent rooms, good value in a great location
GREAT location. Small rooms minimally equipped. Avoid the lowest priced rooms. Reception was a training ground for interns.
Everything perfect. Hotel Location is top.
