VIE
The Cloud One Hotels ve Vídeň
01 / 01
Co říkají naši hosté
velmi dobré
Celkové hodnocení z 30 065 hodnocení
Přívětivost 9.2 z 10
Čistota 9.2 z 10
Recepce 9 z 10
Salonek a bar 9 z 10
Poloha 9.6 z 10
Pokoj 8.8 z 10
Koupelna 8.7 z 10
Wi-Fi zdarma 9.3 z 10
Poměr cena/výkon 8.7 z 10
Snídaně 8.4 z 10
The hotel was perfect except for missing room facilities like slippers , coffee machine and water
Generally I liked our experience with the hotel and certainly recomend to everybody. However there were a few details which could be somewhat better. Liked the welcom bottle of water, but especially with extreme heat would be better to put it in the room instead of needing to pick it up at the bar. Information during booking on the website could be more clear, for example more noticeable that room has airconditioning. I also do not like the app. I booked two rooms under my name and it was not possible to check status of both or put both in the application. Finally check-in times should be on clear sign at reception desk and in emal communication. And finally, in my room airco didn't work very good.
The Motel Overall is nice - The AC did not work - and this was horrible. too hot to sleep in the night :(
The staff at the hotel was excellent, but the maintenance people tried to convince me that my room with a broken air conditioning system (515) was working just fine. The hotel management gave me an upgrade (571), and my new room had air conditioning that worked perfectly. When it's 40°C outside, you cannot try to pass off rooms with broken air conditioning to guests; you have to take those rooms out of inventory. It should not be up to a guest complaining for you to react. This is unacceptable.
I loved my stay! The only thing that bothered me was that there wasn’t a fridge in the room. A special thanks to the receptionist, Rayan, who made my stay much more comfortable.
Located central of Wien and really close to the Wien central station. Breakfast was good and had an adequate amount of choices. The room held a good temperature as the heatwave struck Wien, which was very satisfactory and made the sleep much better. Would definitely choose this hotel next time and will look for a Motel One next time I need a hotel.
Beat the Heat and Sleep in the AC
Great calue for money
The rooms are very comfortable, but would be even better if they had a coffee corner. The breakfast is excellent and the staff are super friendly and professional. We didn't like the remodelled bar, the G&T menu you had before seemed to have disappeared... the digital menu is not the most user friendly, either. The decor and the atmosphere was much better before.
Everything was great, cleanliness, size or room, front desk service and also breakfast. The only comment I have is regarding getting to the property. Taxis do not know how to get to the property or close enough. When I arrived from the airport, the taxi left me on the other side of the bridge and had to walk 10-15 with luggage , as he couldn’t find a way to get closer.
This hotel is lovely both inside and outside. A quiet relaxed vibe with kind, helpful staff.
It's not what it used to be. It's still very good hotel but I have a feeling it lost something that made it special. Check-in was just OK. I had to point out twice that the room was already paid online, which was annoying. The room was fine but a bottle of water (on a very hot day) would be nice. Especially that the poster in elevator said clearly that I should get one as beOne member. Breakfast was good as always and it was great start of a new day, so nothing to complain here. All of all it was a nice stay, but I would pay more attention to details. Otherwise there is no point if choosing MotelOne if competition has better prices.
A lovely stay in an excellent location! We walked everywhere! The rooms are clean and are very modern and . An extra suitcase stand would be appreciated and somehow a bit of extra counter/storage space in bathroom. Overall, would highly recommend and would stay again. The bar staff were welcoming and friendly!
Consistently high quality, standards good, clean
Comfortable and lovely hotel receptionists. Would benefit from mini fridge in the rooms.
Clean and conveniently located, but a bit outdated. I first stayed at this motel when it had just opened, and it was fantastic. Unfortunately, the interior design hasn't aged well and now feels quite dated.
Skvělá poloha, velmi dobré snídaně. V rámci baru bych jen doporučila uvést na stolky, že je obsluha již pouze na baru. Vzhledem k tomu, že v minulých letech se objednávalo vždy u stolku, je to trochu matoucí.
We had a great stay at Motel One Wien-Prater. The hotel is modern, clean, quiet, and very comfortable. Although it's not in the historic city centre, it's right next to a metro station, making it easy to reach all the main attractions within minutes. There are supermarkets, restaurants, and cafés nearby, and the staff were friendly and efficient throughout our stay. Excellent value for money, and we would happily stay here again when visiting Vienna.
Nice hotel in a great location, close to the Opera and the main shopping street. Rayan, the receptionist, was helpful and made the check-in process smooth and easy. An early check-in was kindly offered, which was greatly appreciated. Overall, it was a very pleasant stay, and this hotel can definitely be recommended.
The room floor was not so clean (I could see on the socks becoming dirty) I asked for late check-out on a Sunday as be-one member and initially I was asked to pay (it's already the 3rd time that happens in a Motel One) I had the check-out at 2 pm, but the cleaning came already at 1:45
The hotel staff are accommodating and helpful. The facilities are clean; not a noisy environment.
Beautiful hotel! So comfortable and the most perfect location
We stayed sortly with my parents on our way back home, for a quick visit of the city. The rooms we booked are kind of small but due to the clever decoration felt specious even for someone like me that has suffered from panic attacks. The location is PERFECT everything important is like 2 to 10-15 minutes walk, so we could get the most out of our short visit to the city. The staff is really kind and helfull and I am really appreciative of the management, too! My balcony door had a unexpected malfuction that was impossible to be fixed before we checked out (we literally stayed one day), but the moment the manager was aware of the problem, contacted me immediately on our way to the airport and until we landed I had already receive a fair refund! Definately best value for money! I don't know if I'll visit Vienna, but if I do, staying in The Cloud One again is a motive to do so.
Very good breakfast but haven’t ordered omelet, excellent location near train and supermarket. Also, should offer daily water not only first day
Everything was perfect. I just did not like the first day , when I got out of the lift, there was a cleaning lady who insisted to bring my luggage until my room (not necessary, I come every year in your hotel and I knew the way) and she waited for a tip. I am sure you don't know about this but I just wanted to let you know because, in my opinion, it was a little bit rude. But it's just a detail! I am always very pleased of your hotel and will come back next year. Something else : I work in Venezia in an agency and we have around 60 apartments for turists. When the customers write us that they will arrive early in the morning, our ladies who clean begin to prepare these apartments. And there are not all in the same place but in all the city. So not easy ,but just to satisfy our customers , always very pleased , after a journey,to get in the apartment already cleaned. For you, it would be easier : all rooms in the same building! But unfortunately, even if your customers arrive early in the morning ( it's my case), check in is at 3pm. You do not change the orde of cleaning .
Real good value for the money. Breakfast can accommodate toaster to toast breads but otherwise fine.
Čisté moderní výborná snídaně spokojenost velká
Veľmi pekný hotel. Personál bol milý, zorganizovaný. Izba čistá. Wifi trošku slabšia. Od raňajok sme očakávali trocha viac za cenu. Inak celkový dojem 👍
9 dávám proto, že po příchodu do pokoje byl cítit lehký zápach - po vyvětrání zmizel. Velmi chválím check in a check out systém a čas. Ale pozor: při kontaktu přes formulář kvůli rezervaci pobytu s dětmi den předem nikdo neodpověděl, proto jsme nakonec rezervovali přes booking.com.
V pokoji nefungovala klikatizace, spíš topila. Vzhledem k velmi vysoké ceně neakceptovatelné.
S Motelom One som dlhodobo veľmi spokojný. Využívam služby v celom Rakúsku. Veľmi dobrá úroveň hotela, príjemný personál na recepcii, osobitne Adam zo Slovenska, ako aj v reštaurácii. Osobitne vo Viedni sa o nás super starala pani Janka, ktorá pochádza zo Slovenska. Ďakujeme za vzornú starostlivosť. Určite odporúčam!!!!
Se službami ve vašem hotelu jsme byli spokojeni.
Polid slibujete vodu na pokoj, pak by jste to meli dodrzet
Přijeli jsme k Vám ve 12:30 hod. a hned jsme mohli udělat Check-in. To velmi oceňujeme, že jsme nemuseli čekat až do 15 hodin! Děkujeme.
Jednoduše zařízené, čisté a tiché pokoje, velmi chutná snídaně. Jen bych ocenila mírnější klimatizaci v lobby baru a během snídaní. Bylo zde opravdu chladno.
Hotel má perfektní polohu naproti hlavnímu nádraží. Doporučil bych pokoj ve vyšších patrech s výhledem na Vídeň. Velice pohodlná postel na pokoji. Vše čisté a na velikost hotelu dostatečný počet prostorných a rychlých výtahů. Co bylo naprosto perfektní, tak snídaně. Výběr kvalitních regionálních potravin, včetně výborné kávy a čaje. Příjemné je také posezení na hotelovém baru. Tento hotel mohu doporučit, byl jsem zde opakovaně.
Byl jsem spokojen po všech stránkách. Snad jen umístění toalety naproti zrcadlu v koupelně není ideální...
V pokoji 1601 nefungovala klimatizace, recepční byl ale velmi ochotný a nabídnul mi výměnu za jiný pokoj, 1701, kde ale byl stejný problém, následně mi nabídnul pokoj 1635, kde už bylo vše v pořádku. V pokoji ale byly špinavé kelímky na pití, ocenili bychom lepší kontrolu a uvítali bychom omluvu recepce, když jsme je o tom informovali. Okna by mohla být čistší. Venkovní posezení (na snídani) by mělo mít více slunečníků, více než polovina stolů nemá možnost stínu, a tedy se u nich v letních měsících nedá sedět, což je škoda. Mám určité pochybnosti, že pokoje mají slibovaných 24 metrů čtverečných. Je velká škoda, že na tleevizi již není možné naladit kanál s hořícícm krbem, ten dělal skvělou atmosféru, akvárium s rybičkami působí lacině.
výborná poloha, příjemný a pozorný personál, skvělý servis
Celkově jsem byl spokojený! Jenom: Neměl jsem v Motelu po příjezdu parkování. Pro premiéru v Motelu to nebylo příjemné. První noc byl pokoj připraven pouze pro 1 osobu (ručníky a peřina). Při snídani moc velký chaos. Velmi zajímavý a příjemný bar.
Velmi dobře umístěný hotel v samém centru Vídně, v docházkové vzdálenosti ke všem hlavním památkám, což je hlavní výhoda tohoto ubytování. Pokoje jsou sice malé, ale na víkendový nebo několikadenní pobyt jsou dostačující. Celkově je hotel v krásném a moderním designu. Velmi příjemný je rovněž hotelový bar s nabídkou kávy a mnoha míchaných nápojů. - Hotel využíváme při návštěvách Vídně pravidelně.
V tomto hotelu jsme byli již po několikáté a vzali jsme i naše přátele. Hotel má úžasnou polohu, příjemný personál, vynikající bio snídaně. Čistota hotelu je velmi dobrá. Vrátíme se zase. Děkujeme za příjemný pobyt.
Vybavení pokojů a koupelny je již starší, se sprchou jsem nebyla zcela spokojena (malý proud vody na jakékoliv nastavení hlavice). Rychlý a jednoduchý check-in, výborný večerní lounge a bar, skvělá nabídka nápojů. Na snídani mi chybělo teplé jídlo. Moc děkuji a těším se na příště!
Krásný pobyt, vše na jedničku, v září se rádi vrátíme znovu.
Byl jsem plně spokojen. Obsluze hotelu nemám žádné připomínky.
Příjemné prostředí, příjemný personál, výborné snídaně.
Nepochopil jsem výhodu online Check-in, když jsem musel vystát frontu s ostatními co online Check-in neměli a musel jsem předkládat znovu doklady. Takže Check-in trval dlouho jako bych ho online nedělal.
Byly jsme nadšené! Hotel přímo u vchodu do Prateru. Krásný design, čisto, klid. Skvělý personál recepce i bar. Snídaně fresh, skvělá hudba.. bezva odpočinek. Děkujeme!
Slečna na recepci s brýlemi se vůbec neusmívala...
Na pokoji kapající klimatizace, ale funkční. Zápach z odpadů a nepřijemný odér v celém pokoji…
