BER
The Cloud One Hotels ve Berlíně
01 / 01
Co říkají naši hosté
velmi dobré
Celkové hodnocení z 40 757 hodnocení
Přívětivost 9.4 z 10
Čistota 9.2 z 10
Recepce 9.3 z 10
Salonek a bar 9 z 10
Poloha 9.4 z 10
Pokoj 8.7 z 10
Koupelna 8.6 z 10
Wi-Fi zdarma 9.3 z 10
Poměr cena/výkon 8.5 z 10
Snídaně 8.3 z 10
Great location in heart of the city, very clean rooms.
too noisy, outside huge ventilators on the ground make noise all the time up to the 10th floor. too expensive for just sleeping - with open windows not possible.
Fine, but not excellent or outstanding. The individual size blanket is the worst. You are charging 100+ for a room and provide a super small blanket. There was a small cockroach in my room that I spotted at the end of my stay. The staff doesn't have any adapter for electricity to borrow -I solved this myself, but in a touristic city with parties, etc one can easily loose a power bank or forget an adapter, many similar hotels in similar cities have at least a selling machine. Good sound isolation, and good cleaning service.
The rooms are very small, the staff are a bit sullen, and the smell in the hallway is quite unpleasant; the prices could perhaps be adjusted to reflect this. Apart from that, we loved everything—the hotel was excellent.
Clean and very efficient layout of the room. Bathroom is small but efficient only the door always closes automatically, less convenient.
Nice hotel, easy to get my U bahn, friendly staff and great breakfast. Just the neighbourhood at night was noisy and not most comfortable feeling and staff smoking outside in the back patio which resulted in smoke smell in the room once the window was open.
The entire experience related to staying there was excellent. Very kind and effective check-in process and most helpful staff. Delicious breakfast, adding some 1-2 warm foods would make it perfect. Very considerate sustainable options for everything we needed. Easy and convenient ways for getting around in the city. The room was a little small for 3 people but efficiently furnished and very clean.
Very convenient location, easy access! Very nice reception experience, and more... Highly recommended!!
Welcoming and friendly personel, a quick checkin, clean room, nice smelling shower gel, decent breakfast, various seating opportunities. I didn't like the shampoo, hair felt like washed with soap. Table in the room is very small, hardly suitable for remote work. Breakfast area was a bit chaotic. Shower head could use a citric acid treatment.
Modern room but a little small. Very clean. Unfortunately no kettle. No hot items for breakfast but a large choice of rolls / cold meat / cheese etc.
I fully understand the brand's chic & cheap philosophy focused on sleek design and budget-friendly rates, but essential comfort shouldn't be compromised. A few practical additions would easily transform the stay from average to great: Room amenities: Even within a minimalist concept, adding a small fridge, a kettle, or a coffee machine would make a huge difference in guest convenience. Bathroom: Replacing the current hairdryer with more powerful unit would instantly upgrade the bathroom experience. Bedding choice: Offering flatter pillows alongside the existing high ones would cater to different sleeping preferences. Accessibility: Softening the heavy room doors and reconsidering the carpet texture—which currently locks up suitcase wheels—would make moving luggage effortless. With just these slight adjustments, the hotel could easily align its budget concept with top-tier guest comfort. People at the reception, at the restaurant are very kind and professional.
Stayed at Tiergsrten often in the past 6 years, but quality and service has gone down alot. 3 times during breakfast my unfinished plates full of food were cleaned up while i was up gettings even though my personal items like mobile phones were still on table. Wasteful and annoying. Then i had asked 2x different staff for more feta cheese and had to wait 15+ mins before it was filled even though three employees were talking and standing around in the breakfast area. The elevator closest to reception closed too quickly and hit my arm 3 different times. Appears its prescense sensor is faulty - painful - in the past few stays appears one of the elevators is always defective. Lastly I had asked if both days of parking could be on one invoice and the reception said no problem - it will be taken care of at checkout - but on checkout day, I got an emal Invoice at 6:00am with only one day of parking. At checkout i mentioned this and it was said i would get a new invoice with all on it. The email never came. I came back today on next day and asked for invoice and only got a 2nd invoice with 2nd of parking. Very frustrating hotel staff that don’t seem to focus on their job or care about customers. I used to like this Motel One… but very disappointed recently.
Good location and friendly staff On the last morning it would be good if Housekeeping could wait til the guest has checked out. Otherwise very good
I loved everything at your hotel, like every time I stay at Motel One. I would just like that breakfast is served a bit later (to 11 would be great). See you soon
Room not vacuumed (candy or plastic or some such on the carpet). Shower tub very slippery and raked at a slope to the drain and almost broke the glass curtain when I slipped. key light thing not functioning when I left and the lights were on with or without the key - so like, why not just leave it that way?
This hotel was in a great location for a three night stay in Berlin! It was easy to get to from the train, staff were nice, and rooms were clean! I would stay here again!
The overall experience was very nice. The room is well-equipped. Everything is working properly. I really like the welcome ambient sound and image played on the TV in the room. They are very soothing and relaxing. The location is also great. The only small imperfection is that the noise of the AC is a little bit loud.
it was a good idea to stay here, as the hotel is located in the city center. many shops, restaurants, visiting places are only a few steps away. the room was clean and tidy, everything was properly prepared. it was a flawless experience
We had a lovely stay here. Big shoutout to Fara for making our honeymoon super special. The hospitality and the staff was very nice, which was a cherry on top for our German holiday
Your key system had issue, was not possible to enter the rooms without a member of the staff. Someone entered the room while I was naked - unacceptable. The 20 EUR refund is nothing.
Great Hotel. Great Service and food.
Toller Service
All was nice and great! Highly friendly staff and perfectly cleaned room!!! Thank you…some warm sausages would be nice!
I staied in Hotel One few time. Last time was the Best! I got a room which Worth the price and more. Beautiful view to the city and beautiful Sunset! Vielen Danke ❤️
Nice staff. Clean - both public areas and bedroom. Great location. Room slightly difficult to move around in. Good breakfast. Decent value.
While i got my room prepared for 1 person instead of 2, i had to ask towels and blanket and the woman was really kind and helpful, even if we didnt speak the same language. Thank her so much! The room was perfectly clean, quiet, the window was also clean, easy to open, the aircondition was working well and fast. The air in the room was good, the floor was also very clean. The blue pillows were amazing 😊 The view from 5th floor was incredible! The receptionists were pretty kind, and helpful. 💯
Pobyt splnil očekávání.
Although the hotel is next to the train station and it will have a bit of noise (but doesn't affect my sleep), the stay is value for money, the entire hotel is clean and new and comfy. Staff are nice and willing to answer questions, and very helpful.
Great lication (for Charlottenburg). Great architecture. Lovely outside terrace on 10th floor. Very friendly staf.
Service in the hotel is fine as usual Some comments to the room - No safe (haven´t stayed in a motel one without) - no bedside shelf/storage space (haven´t stayed in a motel one without) - not enough shelf/storage space in the bathroom (normally behind the toilet)
Overall great experience.
The price to quality ration is good. The bathroom and particularly the shower are perfect. The bed is fine although the pillows are too hard (but this is a personal preference). If the location were better I would definitely recommend the hotel, however for us it was less than ideal: it felt a bit far from everything with few restaurants and close to now supermarket.
Upon check-in, my other credit card was used without my permission, by mistake of the male receptionist. The receptionist voided it, but I still was charged €2 for an exchange rate difference in the bank. On another occasion, another male receptionist was quite loud calling me out that I shouldn't pour water by the water station in to my water bottle, and instead do it in the bar. "You will make a mess". Like I was commiting a crime. Everybody else (around 8 other guests waiting to check-in) looked at us surprised. There is a better way of communicating properly, in our opinion, and the male receptionist's way was quite humiliating. Not sure if this was a racial thing, though. The other two female receptionists we encountered were pleasant. I didn't notice when I was booking but the hotel room does not come with a refrigerator, so I guess any kind of food intake in the room is discouraged. Although the bathroom is small, it serves our needs quite efficiently.
Excellent hotel, situated in a quiet area but very close (50-100m) to both rail and road connections. The hotel staff, both reception and back-room, are very friendly and helpful. Rooms are compact but well equipped and comfortable and kept in a good condition making for a comfortable stay. Breakfast selection was both varied and plentiful, with staff constantly checking and refilling the food stations and keeping the area clean.
Everything was superb like always
Brilliant service and great location
Very friendly stuff. The rooms were clean and we had a really nice view.
Friendly and cheerful staff at MotelOne near Berlin's Central Station!
Very clean and comfortable. Bar on 9th floor wasn’t great. The room itself was a bit on the small side. Enjoyed our stay!
Everything was great but a small fridge in the room would be ever better.
The reception handled our little parking garage issue excellent and super friendly and uncomplicated. 👍🏼👍🏼
No water on arrival. No coffee on arrival. No water pot in room. No refrigerator or microwave in room. Room extremely small. Front desk staff curt.
Location, cleanliness and staff are excellent, as always. My room, however, was quite small.
Hotel je na skvělém místě, lidé na recepci velmi milí a ochotní, pokoje byly hezky zařízené, čisté a naprosto vyhovující.
Příjemný hotel ve výborné lokalitě pro poznávání Berlína - pěšky jsou dostupné hlavní památky (Braniborská brána, Charlie Chekpoint), blízko na zastávku metra. Možnost uschování kufrů po skončení pobytu.
jako vždy vše v pořádku, milý a kompetentní personál
Kolega, který cestoval s námi měl emailem potvrzenou rezervaci parkování, ne možnost ale opravdu potvrzenou, přesto toto parkování nebylo a byl nucen odjet na jiné parkoviště.Auto měl zaparkované na ještě volném místě pro parkování. Přesto pak v noci několik aut v garáži parkovalo mimo vyznačená místa. Za mne jinak standard, pouze nebylo správně povlečeno, polštáře jen vsunuty, nepřekrytý horní okraj a na snídani, když sklízejí a smetou drobky ze stolu, zpravidla je smetou na židli a víc neřeší. Ono ani když je smetou na zem pod stůl a kolem pultu s jídlem to není hezký pohled. Byl jsem ubytovaný již z pátku na sobotu, kdy hotel ještě nebyl plný s ohledem na půlmaraton, nedělní zmatek bych chápal. Jinak bar a servis super, lokalita super.
V Berlíně to byla má první zkušenost s Motelem One. Vše fungovalo skvěle - check-in, vybavení pokoje, snídaně, check-out. Pochválila bych dále rozptýlení hostů po hotelu (do pokojů v různých stranách a patrech). Díky tomu jsme se méně vzájemně rušili.
Jako vždy vynikající. Podzemní parkoviště.
Hotel i personál jako vždy skvělý. Jen matrace v pokoji 422 by už za mně byla na výměnu, byla trochu proleželá. Barman na jedničku, velmi milý.
