The Cloud One Hotels
In the City, above the noise.
Welcome to The Cloud One
We are the hotel for all of those who want to experience more of the world.
For those who seek authentic lifestyle instead of off-the-peg events.
For those who don't just want to be at a location, but want to feel it - through real, sustainable and unique moments. Moments you simply enjoy and then let go, like a cloud.
We are your base for this. And more.
We are The Cloud One Hotels.
What our guests say
Very good
Overall rating from 37,574 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.5 of 10
Breakfast service 8.4 of 10
There was a person shouting in the night in the 9th floor which disturbed my sleep.
Really enjoyed my recent stay in Lisbon and would recommend this hotel to anyone wanting to stay in a central location in a modern-style hotel. The standout from our stay was our dinner at Sazonal, which was fabulous experience and can't recommend the restaurant enough. We will absolutely return!
Mixed experience – Great location and cleanliness, but rooms and service need improvementThe Good: The hotel is in a great location and the cleanliness was excellent throughout our stay. The breakfast itself was also good.The Bad: The room we received was very cramped and poorly designed, making it uncomfortable. Additionally, the hotel was very crowded, and since breakfast is served in the lobby, it felt chaotic and lacked dignity for a hotel of this standard.The Service: Some of the staff members were not very polite and lacked a welcoming attitude.Bottom line: The hotel has potential due to its location and cleanliness, but it fell short on comfort and
This review is for internal purposes to encourage The Cloud One New York-Downtown to improve your services, facilities, and accessibility. It is not intended for publication or sharing with any media outlets or apps. Every year, my brother Harold and I attend the 9/11 ceremony. Family members take turns as readers honoring my brother Brian's memory. Last year's stay at The Cloud One New York - Downtown helped make a difficult time better with its convenient location and simple but suitable accommodations. This year's stay was totally unacceptable and very unpleasant. The initial reservation experience with Sade for my accessible room was the only highlight of this year's stay. I pre-requested online, and confirmed on phone and in person with Sade, that we would need a late check out. I completed the early check-in online with my credit card. When we arrived, I identified myself at the front desk, reminded the clerk (who turned out to be Sade) that we had requested a late checkout, that we had requested extra towels be in the room before arrival, and that the scooter delivered by Cloud of Goods was mine, but it would need to stay in the lobby since room access with it was too difficult. Sade showed me to the room and confirmed that I could not get the scooter in and out by myself. She then left to request our luggage be brought up from the lobby. While she was out, I went to use the bathroom and discovered the toilet seat was raised and there was an unflushed turd in the toilet. The rest of the room seemed clean, but none of the pre-requested extra towels had been delivered. Sade returned with the luggage and was alarmed to hear about the toilet. She called housekeeping to request the towels be delivered. While waiting for the towels, I asked Sade to turn both the AC and the refrigerator to their coldest settings. Later that night, after returning from a Peaceful Tomorrows vigil, it was a struggle to lower the shades. Then, the window shade remote stopped working entirely. The refrigerator wasn't cool, and the AC turned itself off during the night. Getting ready early the next morning was challenging in a dark, warm room. Lighting was very limited, especially with the window shades stuck in the down position. The accessible shower was difficult to operate and required multiple towels to sop up the shower overflow. All three soap dispensers were sticky and challenging to operate. Furniture was not accessible. Closet space was ridiculously inadequate. I had to use the desk chair and my rollator in the bathroom to hold dry towels, my robe, and toiletries. In the lobby restaurant, although barely busy, staff ignored my brother's requests for assistance and a coffee refill. Later, when returning after the 9/11 ceremony, I was rushing to use my room's bathroom. I left my power scooter rental in the lobby and told the desk we should be packed and out in about 15 minutes. Our key card seemed to work in the elevator, but the light was yellow when tapped on the scanner, so I was worried. I was struggling with just my cane and really had to pee. On the trip up to our floor, two different hotel support staffers slowed our elevator ride as they joined for a floor or two with various equipment. Each time, my brother explained my urgency and our concern whether the key would work in our door. He asked each gentleman if they could help make sure we could get in our room. Each said yes, but then exited on a floor below ours. Finally at my room, the card would not let me access my hotel room. A maid came over to ask why we hadn't checked out yet. We asked her for help getting in the room, but she refused. At my brother's insistence, she finally called the front desk, but that person demanded we go back to the front desk first. I did not have that much walk left in me. My brother left me leaning at the door to our room and went downstairs. Finally, a gentleman opened the door for me. My brother packed his things and left with them to get the car from the garage recommended by the hotel. Barely out of the bathroom, I was trying to change my clothes and get my stuff organized in a stuffy room with limited lighting and only my rollator for accessible seating when non-stop knocking started. I could hear a woman's voice so I repeatedly asked her to let herself in. When she did, it was someone from the front desk asking why we hadn't left yet. After I explained that we had prearranged a late checkout, I told her I needed about 10-15 uninterrupted minutes to pack my stuff up. While she complained that we had not left on time, she walked through the room opening the closet and looking in the bathroom. I shared how unacceptable this stay had been. She confirmed that Sade had shared some of the earlier unpleasantness. She assured me that the blind remote was working until she couldn't get it to function either. Then, she wanted to "help" by having someone pack my stuff for me. I politely declined and mentioned it would help if while she was looking around she could find a bag for dirty laundry like they had in the closet last year. She admitted that they'd been out of them for a while, but offered to send someone with trash bags. I declined that offer and repeated that I needed some privacy to change my clothes, pack my belongings, and make sure I had what I needed sorted out -- I did not want someone interrupting, keeping me company, and slowing that process. To try and hurry her exit, so I could meet my brother, I reminded her that my card was on file if the hotel was not going to honor the late checkout that had been approved. If she hadn't joined me, I would have been done and out of the room before the time she finally left. After this delay, I was able to finish my packing, but my brother had already had to move the car from where he was waiting and ended up being detoured through a confusing series of roadblocks. Once in the lobby, I sat on my scooter rental because there are only low seating options - nothing accessible and waited for him to return. Noting how overheated I was, the desk clerk who had come up to my room brought me a cold bottle of water. My luggage loaded rollator and I ended up waiting in the lobby for over an hour before my brother was finally able to circle back and get a spot near the corner of Thames and Greenwich. As I started out, a gentleman at the lobby desk asked a bellman to walk with me. It was good he did because the narrow handicap access ramp was blocked by a bicycle chained in the middle of the narrow path. The bellman had to help me get my luggage-loaded rollator down the tall curb so I could walk in the street. The solemnity of our purpose for being in NYC and our ability to spend the maximum amount of our limited time with family and friends was sadly overshadowed by the unnecessary drama and unpleasantness of our brief but expensive stay at The Cloud One New York-Downtown.
Locations, rooms even though a little smaller than usual, view over ground zero site, cleanliness, staff support, and outstanding breakfast all have assured that we will be back again!
The Cloud One Gdansk was advertised as a two star hotel. If I didn't know in advance, I would've guessed it's a 4 star hotel easily. The building is new, everything was clean and looking good, our room 669 was AMAZING for the price (only downside was the lack of a small fridge, but you can't always get everything so that's OK). If/when I travel to Gdansk again, I will absolutely choose your hotel again!
Excellent hotel, with very friendly and helpful staff. Very good value for money and great location. Strongly recommend!😊
Affordable and comfortable
It was very cold in the rooms, I mention this to reception and told me that they cant turn it on.
There was a Fire accident in June 2026. The Roof Top Bar an the Breakfast room were closed. It would habe nice, when you have informed us with a Mail .
Lovely hotel, very clean, polite staff and great bars. Very accommodating of my request for the 9th floor. I would like to see more English language television or easier ways to connect devices like iPads to the tv. There was Bluetooth for music but not casting. Also, maybe a mini fridge in the rooms.
I would especially like to thank the gentleman at the reception who was working at around 2 p.m. on September 7. He was extremely friendly, welcoming and helpful. We really appreciated his kindness and warm hospitality. He made us feel very welcome, and I am very grateful for his help. Thank you!
Everything was as we expected, not first time in this hotel. Fully recommended. There is only one thing that could be improved, mini fridge in the room to keep drinks cool.
All in all, it was very good. The windows to the road were very dirty on the outside. The tv was also unplugged.
Wonderful Places for a Week in NYC With our 18 y old daughter
Excellent and welcoming staff! Good location with various metro and bus lines right next to the hotel. Clean and stylishly decorated rooms equipped with the necessary (thanks for not forgetting about a suitcase stand). As a bonus there was a practical cupboard area, with a tea station and a fridge to keep drinks cool. The breakfast buffet was delicious and having everything one would need. The option to have dinner as well is really, really much appreciated – after long days of exploring without energy left to do "the search" for a place to eat – and the dishes were superb as well. Please bring this to all the Motel One / The Cloud One locations. One minor thing: I would have loved if the room "with a view" had a bit more light, as the angled windows seemed to restrict that a bit. Maybe a floor-to-ceiling window design would have helped there. However they were thick enough to block the otherwise surprisingly loud and frequent aircraft noise. But I want to end this review with thanking the staff again for rounding off the experience by being courteous, down to have a chat and giving good recommendations.
A great choice, lovely lobby and staff. And the restaurant next door, Sumi Garden was the highlight of our stay. Only disappointment was the rooftop bar was unavailable.
Staff is soo friendly. The rooms are beautiful. The location is perfect 👌🏽
For a hotel this size the breakfast area should be much bigger. The cost of €20 for breakfast and no where to sit is not a good value. Would also be great to have a gym.
The staff is friendly and helpful. Room is clean. I like the size of the bathroom and shower. I have not been to the lounge area so I cannot comment.
Everything was good, other than the bad smell after using the water in the bathrooms. Our room was changed and the issue was less noticeable in the second bathroom, but it was still present. It seems like some major issue with plum ing that requires attention. Also, in the second bathroom the water was slowly going down under the shower and it was easy to make a small flood.
The hotel was well-located, within walking distance of the exhibition halls, the central station, and a large parking garage. Personally, I found the cost of the stay very high; considering the room, breakfast, and facilities, the quality didn't quite measure up. In my view, the price did not align with expectations. While the shower floor had a non-slip coating, the rest of the bathroom floor was extremely slippery and dangerous. The TV lacked smart features, so Netflix or streaming wasn't an option. The breakfast was good but not particularly extensive—unlike what you might expect at other Dutch hotels charging around €150 a night. Although hotel staff likely have little to no control over this, there were many homeless people and drug users around the hotel and station who would approach you and ask for money, creating an intimidating atmosphere. In short: there isn't much wrong with the hotel itself, but it lacks a certain polish, and the room rate doesn't quite match the overall experience. Apologies for this critical feedback, but you did ask for it, after all
The online check-in feature is rather pointless - I still wasn't able to collect my room key through it as advertised, and had to wait in a long queue because only one person was staffing reception. Once I got to the room, though, things improved. It was clean and perfectly adequate, though a couple of small things felt a bit stingy: water bottles weren't replenished daily (Motel One members get an extra one though) and the air conditioning wasn't very effective, though at least the windows opened. The room itself was dead quiet, fully soundproofed and facing an internal courtyard, so noise was never an issue. Staff were friendly and helpful. The location is a great - everything you need is within walking distance, and taxis/Ubers stop just a minute's walk away (the street's pedestrianised). Overall: great location and a comfortable, quiet room, let down a bit by an inefficient check-in process.
Everything was amazing, only issue was the door handle of my room to get it, very weird to open it and the room blinders, couldn’t close them all the way so I always had some lights in at night! For the rest one of the most beautiful hotel I’ve ever been! We’ll be back in one of your hotel around the world!
One of the worst hotel experiences I've had — amenities and service both fell far short. The room was small, and the bathroom wasn't fully enclosed, so it got soaked every time someone showered. The amenities were the real problem. No kettle, no bottled water, no cups, no tea or coffee, no iron or ironing board — nothing. When I requested for a kettle, staff demanded a 50-euro cash deposit, refusing card payment or any other currency. Despite my booking being made through my company, they wouldn't release the kettle until the deposit was paid — and cash, specifically, which not many travelers carry anymore. I had to borrow money from a colleague just to get a kettle in my room. A kettle and cups should be standard, not something guests have to fight for. To make matters worse, they couldn't refund the deposit the night before checkout, forcing me to deal with it again the next morning. They claimed the money was locked and they have no access to it. Breakfast was mishandled too. I had an early Sunday flight and the hotel couldn't provide an early breakfast. Rather than crediting me for the missed meal, they charged me for a second breakfast I never received. It took two separate corrections with my colleague's help before the charge was fixed. The night staff were the low point - unhelpful. When I asked for assistance for the kettle and refund of deposit, they claimed they "weren't hotel staff" and couldn't do anything. Staff across the board were unfriendly. I returned to the room one day to see the toilet brush left in the toilet bowl. The housekeeping didn't keep it away. The only warm dish served at the buffet breakfast was scrambled eggs. There was no toaster for the bread too. Between the lack of basic amenities, the deposit ordeal, the billing errors, and the dismissive service, this stay was a serious letdown. I would not recommend Cloud One Hamburg to anyone, and I've advised my company to look elsewhere for future stays.
Fantastic experience with modern amenities and friendly staff at the desk,
Nice location. Convenient and easy to subway and other sites near by. I was sad to find out that my fridge was not working. I didn’t realize until I took my food out that it was not cold.
Excellent hotel in a very accessible, safe, and well serviced area of Manhattan!
Have wifi access in the hotel rooms
Reception welcome & check in was good. However breakfast service was chaotic. We waited an hour before being seated & another half an hour to be served. Staff were doing their best but kitchen was overwhelmed. Definitely more staff needed. We wasted our time at breakfast & we’re not able to do all we wanted on our last morning in New York.
Great!
The staff were friendly. The hotel was super clean and the beds very comfortable. The location of the hotel was perfect. We will be staying again!
It was such a beautiful location! The room was very comfortable and the bar…. Omg amazing
Perfect!!! Breakfast, hôtel location, the staff. Every things were perfect
It's a beautiful hotel in a great location. Everyone on the staff who we encountered was very nice. There's a lounge/bar on the 6th floor and a deli/restaurant/bar downstairs. Our room was tiny, but nothing ridiculous. The room had everything we needed and we were very comfortable. The elevators are extremely small, but nothing can be done about it now!
Extremely clean, polite staff, beautiful setting, great rooms. Suggestion would be to add a small table in the King size bed room in the corner.
Great check-in great location great people working there.
Nice hotel in a great location, and a good option for visiting Hamburg. However, the room was a bit small and lacked some basic amenities, such as water and a minibar/fridge. For a 4-star hotel, I would have expected something more, such as a coffee machine or additional in-room comforts (Gym, etc).
the room was very small not enough space from my clothes
This was our first time at CloudOne. We loved the hotel and the room! The views from the bar on the 6th floor is unreal. The staff were very friendly and fulfilled all of our requests in a timely. If I am ever back in New York I will be staying with cloudone again!
The hotel was very good. A perfekt place for tourist i the middele of the town. The personal was very friendly and kind. We give the hotel 10 points !
Kind of sliw check in. And the online check in didnt make any difference at all. I did it and my friend didnt. Exactly the sane prosidure for both if us. Would have been nice with a waterkettle and some instant coffea in the rooms.
My check in process was a dream - the check in staff were so nice and able to give me my room early. My check out process was a hassle. There seemed to be only one person working for a line of at least 4 people. Then when I asked to have my bags stored, instead of confirming there was someone there, the staff just gestured to a "person" when there was no one there. She had to go into a separate room to find someone. It was pretty unprofessional on all parts - especially after waiting 10 minutes to check out (which in my opinion should take less than 2 minutes).
The atmosphere was amazing. The interior of the place was gorgeous and the staff were very friendly and professional.
The hotel was adequate for the price. It was inexpensive, and ultimately you get what you pay for. The room was actually larger than I expected, which was a plus. However, there was a funky odor in the room that caused me to keep the AC off, and I also noticed several small flies that I had to kill during my stay. Overall, it served its purpose, but I would recommend spending a little more to stay somewhere nicer and more comfortable.
No issues. Great location, friendly staff, clean.
Broken AC in our room. Even at 12 degrees it would not deliver any cold. Prices in the bar is hight above street price. Otherwise an excellent hotel :)
Not overly impressed, there were someone dirty underwear in our room and the toilet roll holder was broken. The room was nice for one night though.
Fantastic staff. Perfect location. I got a nice room.
A lovely hotel, in a great part of the city, with a beautiful bar. Thanks!
Here we are!
Scent-Sational
Have you ever smelled our lounge fragrance?
Now it's also available for your home or as an exclusive reed diffuser gift.
With notes of green bergamot, grapefruit, jasmine, ylang ylang, sandalwood and turmeric, this fragrance brings calm, clarity and a piece of The Cloud One into your home.
‘Beyond Clouds’ stands for everything that comes after your stay: for the good feeling after your trip, for the lightness of moving on.
The fragrance was developed in collaboration with Berlin-based studio AOIRO, which is known for its sensorially balanced interior design concepts. AOIRO works exclusively with natural essential oils and pursues a holistic, atmospheric approach.
Beyond Clouds – The fragrance that lingers.
Now available in the TCO Shop*
*In every The Cloud One Hotel Shop, except in the USA.
The Cloud One Travel Collection
A curated selection of travel essentials for those who love to travel, but still appreciate the little luxuries along the way. And just like us, occasionally forget something.
Available from September 15 in all The Cloud One Hotel shops*
*Except in New York City. Online purchase not possible.
Golden Hour Guide
The best spots to see the sun set, shoot selfies in perfect lighting, having a sundowner …