The Cloud One Hotels
In the City, above the noise.
Welcome to The Cloud One
We are the hotel for all of those who want to experience more of the world.
For those who seek authentic lifestyle instead of off-the-peg events.
For those who don't just want to be at a location, but want to feel it - through real, sustainable and unique moments. Moments you simply enjoy and then let go, like a cloud.
We are your base for this. And more.
We are The Cloud One Hotels.
What our guests say
Very good
Overall rating from 37,505 ratings
Friendliness 9.3 of 10
Cleanliness 9.2 of 10
Reception 9.1 of 10
Lounge & Bar 9 of 10
Location 9.6 of 10
Room 8.6 of 10
Bathroom 8.6 of 10
Free WiFi 9.3 of 10
Value for money 8.5 of 10
Breakfast service 8.4 of 10
Great stay in Downtown NYC. The room was super clean
The service, including over the phone, was excellent; the receptionist was competent and friendly. The room was perfect.
Great location, ideal interior design, clean, all new , excellent bedding! It was wonderful experience!
Amazing and clean
Loved the location, our room had a balcony and we were able to eat alfresco, it was so hot in Vienna, lovely to get back to our room and sit outside with a cold drink
Great location, friendly staff and excellent service!
Wonderful and attentive service by friendly staff at reception desk. Very quiet and enjoyable. Great room on 6th floor overseeing square. All well done.
Everything was awesometacular. Only problem was getting close with a vehicle to unload the luggage, since the hotel is in a pedestrian area, but there are times early in the morning and late at night to bring a vehicle nearby.
It is now the second time I have come here. Always good service, clean and nice hotel. Also friendly staff, sahib made me feel like family the previous time I visited and this time it was exactly the same. That’s why I will keep visiting again. Thanks for making my stay pleasant again!
The room was neat and clean. The hotel is easily accessible via public transport. Many tourist spots are at walking distance. Plenty of restaurants also at walking distance. Biggest drawback for me was the lack of storage space in the room… absolutely no cupboard or drawers so we had to throw our suitcases open on the floor and this was cumbersome as the room space was quite limited :(
Nette Rezeptionisten, super roff top Bar ,
The stay was okay, we’ve been a motel one guest for many years and having been impressed, decided to pay that little extra for the cloud one. We arrived and were told that the bar was closed and we couldn’t get a drink, which when you’ve been travelling on planes etc isn’t ideal. It’s good that there were free refreshments made available, it is a shame this wasn’t made clear on check in as the above comment would not exist. I am aware you have had a fire but it was disappointing to arrive to the rooftop being completely shut, and the air conditioning in the room being out of action and the price not being less than quoted for these big amenities being out of action. Room was clean, good location which made up for the small gripes.
A very good experience at your hotel. I was going to give you 10 but i gave 9 just because the cleaning service of the room need to improve.
i couldn't use the smart part in the tv, it was just a tv, i couldn't watch netflix on it, I have to connect my laptop with the cable. we are in 2026...
The carpet in the room was not clean, the rest was very good. You can smell the carpet in the hallway.
All good as ever
The African American lady in the front who checked me in was great (I forgot her name ) but she was amazing she had great customer service and would be the main reason I come back to the hotel. She cared was efficient and stellar overall ! Please make sure she gets this review !
Great hotel, especially for the price. Great location for an NYC trip!
Great inner city location, spacious and comfortable rooms, nice hotel bar and very friendly staff- our favourit hotel for a Vienna city trip
It was a great stay at your hotel. All employees were very kind and helpful. The room were all tidy and nice. Only thing to mention in a slightly negative way was the Bar. The Cocktails and Longdrinks had a medium quality. Some ingredients were also not available.
Staff were superb 10th floor bar and lounge was outstanding both inside and out
Top Service, top Lage
Lovely hotel. Comfy rooms and fabulous staff.
First contact with receptionist at approx. 1200 on 28/08/26 was very good. She was very pleasant and helpful. Room was clean I have no complaints about the service team. Breakfast was very good and the team at the breakfast area were pleasant and helpful. The bar area was really nice and very relaxing. The waiters and waitresses were great at their job but if I had to say anything, it was that sometimes I was served at the bar and other times I was told it was waiter service only, which slowed down the process a bit. Other than that, they were great.
Our Stay at the Cloud One was Great! The staff is friendly, the location of the hotel is super, very good value for money! Will come again!
Cozy and good vibes :)
easy processing, nice room with great view,
My wife and I came here on a whim to celebrate our 10 year wedding adversary. We were pleasantly surprised at our room view and the amazing terrace bar. The bartenders were very friendly and the drinks were top notch. Location is perfect, spent the day bar hopping around the financial district site seeing. We will definitely be back!
Thank you for upgrading me to a room with a desk. It was comfortable. Please offer replenished free water. I did not feel comfortable going to the bar for one water allotment as I swear the hotel was full of stag parties. The staff was very kind. But it would be helpful if you had basic toiletries available. I needed a tampon unexpectedly on Sunday and the nearest shop was 15 minutes walk away. Also, please put conditioner in the shower. With long curly hair it’s a huge mess to wash my hair and not have conditioner. Thank you.
The new interior design is very cold, and there is no reference to Vienna left, which is a pity. Especially the reception area and the bar area were much nicer before. Breakfast is more than overpriced at 25 euros: canned fruits, no Oesterreichischer Schinken, no Oesterreichischer Kren, no Oesterreichischer Kaese, two sorts of post-mix juice, long queues at one (!) coffee machine. Staff does not care about leftovers at tables or on the floor ( I am talking Monday morning, not a Saturday or Sunday) I witnessed how a woman was charged the full 25 euros two minutes before official breakfast time was over, and how she was told that everything would be gone in two minutes, so she better grabs what she can. Wow. Also - I saw several guests who wanted a coffee to go and where told to go to Aida. Hmmm...
Two suggestions: 1. Have a small table for a surface area to place personal toiletries in the bathroom. 2. Have hand wash cloths in the bathroom
Lovely hotel with friendly staff. Very convenient location with access to subway, restaurants, & shopping. Clean & updated with a great little restaurant.
This was a great location, nice modern rooms and the 6th floor lounge was very comfortable. No ice machine from what we saw. A water station is needed for filling bottles.
all is perfect
Overall great stay - Wifi was spotty at times
Great location and overall pleasant stay.
The rooms are very small, the staff are a bit sullen, and the smell in the hallway is quite unpleasant; the prices could perhaps be adjusted to reflect this. Apart from that, we loved everything—the hotel was excellent.
A small handle at the wall beside the toilet would facilitate getting back up again from the Portuguese slightly lower seat.
Fancy hotel, in particular the bar at the 14th floor. However, the room was a little bit small.
The hotel was very beautiful!
We had a great experience! The service was impeccable, as were the room cleaning services and the bar services. The Staff were very friendly and helpful throughout the stay. We were also kindly upgraded to a beautiful rom for a special occasion we were celebrating, wich made our stay even more memorable. Thank you.
Great location, courteous staff & clean rooms-deli was a welcome retreat, though the 6th floor bar seemed limited with drink options & also not fully covered by bar staff. Little details can make a huge difference-overall a lovely stay.
Great location. Comfortable beds and pillows. Lovely decor. Helpful friendly staff.
friendly, clean, comfortable, roof bar v nice. Would have been nice to have a decent sized glass in the room to drink the water you gave us (we got one from the bar) - would be good to get a bottle of water each day (we asked on day 2 but it was a no). Breakfast a little pricey and hard to find a table for 4 people.
The location was amazing, the room was nice but pretty average. Staff could be more friendly, food was expensive for the quality presented. Not many facilities
Clean room, friendly stuff, central, not far from central station, not far from "Hafencity"
Very convenient to the train station yet very modern and clean--and an excellent value.
Everything was perfect!
Location is great. Outside a bit dirty streets. Front desk service not polite. Front desk staff feels tired of everything. Room with a view was great.
The overall experience was very nice. The room is well-equipped. Everything is working properly. I really like the welcome ambient sound and image played on the TV in the room. They are very soothing and relaxing. The location is also great. The only small imperfection is that the noise of the AC is a little bit loud.
Here we are!
Scent-Sational
Have you ever smelled our lounge fragrance?
Now it's also available for your home or as an exclusive reed diffuser gift.
With notes of green bergamot, grapefruit, jasmine, ylang ylang, sandalwood and turmeric, this fragrance brings calm, clarity and a piece of The Cloud One into your home.
‘Beyond Clouds’ stands for everything that comes after your stay: for the good feeling after your trip, for the lightness of moving on.
The fragrance was developed in collaboration with Berlin-based studio AOIRO, which is known for its sensorially balanced interior design concepts. AOIRO works exclusively with natural essential oils and pursues a holistic, atmospheric approach.
Beyond Clouds – The fragrance that lingers.
Now available in the TCO Shop*
*In every The Cloud One Hotel Shop, except in the USA.
The Cloud One Travel Collection
A curated selection of travel essentials for those who love to travel, but still appreciate the little luxuries along the way. And just like us, occasionally forget something.
Available from September 15 in all The Cloud One Hotel shops*
*Except in New York City. Online purchase not possible.
Golden Hour Guide
The best spots to see the sun set, shoot selfies in perfect lighting, having a sundowner …