FRA
The Cloud One Frankfurt-Metropolitan
Introducing…
Ei Gude (that’s “hello” in Frankfurt!) and welcome to Mainhattan with what is probably the country’s most impressive skyline. What else was missing in the City of Skyscrapers? Yes, of course, our Cloud – to sit right up there with them! Nestled in between the stock market, banks and bembels (apple cider jugs), you’ll now also find The Cloud One.
THE CLOUD ONE FRANKFURT-METROPOLITAN
Poststraße 6
60329 Frankfurt am Main, Germany
+49 69 24748220
How do guests rate The Cloud One Frankfurt-Metropolitan?
Very good
Overall rating from 402 ratings
Friendliness 9.4 of 10
Cleanliness 9.3 of 10
Reception 9.3 of 10
Lounge & Bar 9.1 of 10
Location 8.6 of 10
Room 8.8 of 10
Bathroom 8.8 of 10
Free WiFi 9.1 of 10
Value for money 8.7 of 10
Breakfast service 8.5 of 10
GREAT HOTEL
Hotel is excellent. The surrounding of the hotel is less pleasant, especially at night. The hotel is situated on the edge of an area where there are a LOT of drug addicts and homeless people are, the "bahnhofsviertel"; a place best to avoid after dark
The hotel was well-located, within walking distance of the exhibition halls, the central station, and a large parking garage. Personally, I found the cost of the stay very high; considering the room, breakfast, and facilities, the quality didn't quite measure up. In my view, the price did not align with expectations. While the shower floor had a non-slip coating, the rest of the bathroom floor was extremely slippery and dangerous. The TV lacked smart features, so Netflix or streaming wasn't an option. The breakfast was good but not particularly extensive—unlike what you might expect at other Dutch hotels charging around €150 a night. Although hotel staff likely have little to no control over this, there were many homeless people and drug users around the hotel and station who would approach you and ask for money, creating an intimidating atmosphere. In short: there isn't much wrong with the hotel itself, but it lacks a certain polish, and the room rate doesn't quite match the overall experience. Apologies for this critical feedback, but you did ask for it, after all
Very convenient to the train station yet very modern and clean--and an excellent value.
The staff were kind and welcoming, and the rooms were spacious, clean, and tidy. I was very happy with my stay.
Everything is excellent Wish there was a cooler or refrigerator
The hotel was very nice. the rooms were spacious and luxurious. Breakfast was excellent.
An oasis in the middle of a very difficult neighbourhood near the Frankfurt hbf. Very clean, great lobby, good beds, efficient air conditioning, friendly staff, quality breakfast. If you want to improve - do something about the neighborhood and install Japanese toilets.
The staff was incredibly kind and helpful, the room was spacious and clean, i really enjoyed my stay and would come again!
Overall good, the step to bathroom is dangerous though, Overall it seemed to me there is some strong desinfection odour everywhere.
Fantastic hospitality, beautiful hotel, Pierre in the bar was exceptional, location was only slight let down (not hotels fault!!)Next to station with a lot of drug dealing and addicts.
Great value, nicely appointed room. Super quiet.
We loved our stay. The staff were so friendly and the room was clean, spacious, quiet and best of all air conditioned. Amazing value for money and being so close to the train station was very convenient.
The corridors to the rooms were a little bit dark for us. But we loved the room and the staff were very helpful and friendly. Thank you.
Great location opposite the main train station. very comfortable hotel with modern hospitality services and a good team.
The staff is absolutely great, helpful and friendly. The rooms are nicely decorated and the breakfast is superb. Great hotel
Friendly and helpful staff. Clean. Good AC. Negative is that rooms have no refrigerator and no water is offered which was better with previous owners.
Beautifully renovated elegant hotel with friendly, helpful and very kind reception, bar and cleaning staff. Only one lift was in operation, which led to waiting times. The hotel is located in the worst neighborhood in all of Frankfurt with numerous prostitutes, drug dealers, emaciated fixers and alcoholics noisily carrying on with their dysfunctional lives a stones’ throw from the hotel. Because of this, it’s difficult to recommend the Cloud One and neighboring Motel One to other travelers. However, the location just across the street from the main train station is unbeatable.
Pleasant, central and enjoyable
Very nicely renovated. Friendly staff!
The room was so Dirty, the Teppich should be changed inmediately
Great experience overall. Especially Fayaz who was very accommodating. I think the lank of water in the gym and in the room is a bit of a problem.
Room - eventually - was good, and overall quality of the hotel is still good. That's why I came and will com again. BUT: This time check-in did not work!! I checked in online and was not able to leave a comment about my favourite room type, which by now should be marked in the system. So I tried to change it with - seemingly - friendly staff when collecting the key. Staff told me there's a room to my liking available, but as cleaning is still in progress I'd have to wait. Not problem: I stored my luggage, went out to meetings and came back 4 hours later ..... only to find out that absolutely nothing had happened: the new staff presented me EXACTLY the same room which I was offered 4 hours earlier, and the - at that point passively aggressive and formalistic - staff only very reluctantly changed it. Apparently earlier staff failed to communicate effectively what to do. Overall I spent more than an hour standing in line having to argue with unnerved and passive aggressive and formalistic staff. NOT GOOD!
The stay itself was very comfortable, and the room and breakfast were excellent. Unfortunately, my experience with the service was disappointing and left me feeling unwelcome. I checked in with a colleague, who was immediately offered a complimentary bottle of water, while I was told to collect mine from the bar later. When I eventually went to the bar, I had forgotten the voucher card required to redeem the bottle. After showing my room card, the bartender repeatedly insisted that the bottle of water was not free and that complimentary water was only available to hotel members. Even after I explained that I was a member and that the complimentary bottle was included in my stay, he continued to insist otherwise before eventually providing it. What troubled me was not the requirement to present the voucher, I have no issue with that. Rather, it was the assumption that I was not entitled to the benefit. The bartender could simply have explained that the voucher was required and asked me to return with it. Instead, he repeatedly told me that I needed to be a member and that the bottle was not complimentary, despite the fact that I was entitled to it. I was staying with a colleague who is German and was treated differently from the outset. As a brown guest, this difference in treatment made me question whether assumptions were being made about me based on my appearance. I cannot know the bartender’s intentions, but the interaction left me feeling singled out and unwelcome, and it felt discriminatory. In addition, the TV Wi-Fi was not working during my stay, and I did not receive any meaningful assistance from reception regarding the issue. My company’s headquarters are in Frankfurt, so I travel there frequently and expect to make many hotel bookings in the future. That makes this experience particularly disappointing. While the room was comfortable and the breakfast was excellent, the service experience has made me much more reluctant to choose Cloud One for future stays.
Really comfortable bed, big room and soothing atmosphere. It was very quiet and the walls are painted in calming greens.
Disappointing experience. The hotel attached a luggage tag to our suitcase but never gave us the matching receipt. When we returned, the staff asked for the receipt they had failed to provide. Only after I asked them to bring the suitcase and showed that the receipt was still attached to the luggage tag was I able to collect my luggage. One receptionist who spoke Turkish explicitly stated that he would not help us with the issue, which was particularly disappointing. In addition, despite a nearby police station, there were many homeless people around the hotel and loud shouting during the night. Poor organization and customer service overall.
Great customer service! Very clean room and kind hospitality, the room was a too warm so it was uncomfortable at night otherwise it was great
Excellent reception personnel, fabulous, quiet and spacious room.excellent breakfast. Excellent location.
Great location. Neat and clean. We were not able to cast on the TV which should be improved.
Very exciting, newly rennovated classice hotel has all the appointments of classic luxury. And only a few steps from the main train station in Frankfurt. There is a big however, though. As the hotel is next to the train station, all the seedy low-life druggies and drunks are all around the area and holler and carry on all night long.
The rooms are very comfortable and quiet (at least my room), even the surrounding may not be a quiet one
Steam Iron was not good condition and water leaking from the Iron when it was heated.
I thoroughly enjoyed my stay at The One Cloud Frankfurt. The staff at Reception were friendly and helpful and made my time at the hotel very special. My room was extremely comfortable with everything I needed. The breakfast was just right with a good variety of choices. I will recommend it to my Travel Agent as one of the best hotels I have stayed at that is so good and so convenient.
Nice place, I had a wonderful stay And the staff is very professional.
Super convenient since it's right across the train station. I wished there was a ramp in the main entrance so people wouldn't have to drag their heavy luggage across the steps. There must be a ramp available somewhere, but it's not in the main entrance.
Overall I had a nice stay at the hotel. I liked the interior style, the room was nice and spacious. I would have liked a minibar in the room. Also the temperature in the room was very hot, I had to open the windows at all time which wasn’t so nice because of the noise outside. The hotel itself was nice, the reason why I would not recommend is due to the location. As soon as you walk out there are homeless people laying around, drunk people, drug abuse. You hear people yelling the entire evening/night just outside. This really affected my stay and thus would not recommend.
A really enjoyable stay at the Cloud One Frankfurt Metropolitan - I really felt welcome as a guest, staff at reception were very friendly and assistance. Looking forward to being a guest by the next visit in Frankfurt or elswhere in your hotel
Great hotel with excellent customer service! Everything was great and above and beyond what you would expect from a 5 star hotel. We have stayed there before but under a different brand and always enjoyed the hotel, but never expected to be even better! Wow! From the lobby remake and bar upgrade to the room decor, it was so upscale and uplifting. Mona Lisa never looked better hanging from the lobby walls. Nice touch!
Stay was good, just the light on the room was a bit dim
What's it like at The Cloud One Frankfurt-Metropolitan?
What's it like at The Cloud One Frankfurt-Metropolitan?
What to expect
- Arrival and departureCheck in 3pm/check out midday
- Drinks and snacksDiscover our wide selection at the One Lounge
- Healthy breakfast buffetRange of organic products and Fairtrade coffee
- Free WiFiThroughout the premises
- ReceptionThere for you 24/7
- Great locationStay somewhere special
- My Service OptionOpt out of daily housekeeping – to help our environment
- Pets welcomeContact the hotel directly
- Hypoallergenic Pillows & DuvetsEnjoy sweet dreams in quality bedding
- Left LuggageFree of charge
- Stay in parents’ roomFree for children up to 12 years old
- SafeA secure place to store your personal belongings
- BREAKFAST
Mon – Fri: 6:00 am – 10:00 am
Sat, Sun, public holidays: 7:00 am – 11:00 am - RECEPTION DESK
Available 24 hours
- CHECK-IN/OUT
From 3:00 pm on your day of arrival
By 12:00 pm on your day of departure - CITY TAX
The city of Frankfurt am Main charges an accommodation tax of EUR 2.00 per guest per night.
- QUICK CHECK-IN
As a beOne member, you can take advantage of our convenient and flexible online advance check-in option, and save time while you’re at it. Learn more here.
- GETTING THERE & PARKING
You can plan your route by car here. The hotel does not have its own parking spaces.
- PUBLIC TRANSPORT
You can reach the hotel via the U-Bahn (underground train) and S-Bahn (local train) (nearest stop: Hauptbahnhof – main station). The hotel is located opposite the north exit. For more information about travel links, please visit this website.
- Boardroom Golden One:
- Capacity: 9 people
- Facilities: Presentation TV, flipchart, presentation kit
- Price: €450 full day (8 hours), €330 half day (4 hours)
- Drinks/catering available as an extra
- Contact:
- Telephone: +49 69 24748220
- Email: frankfurt-metropolitan@the-cloud-one.com
What types of rooms are available at The Cloud One Frankfurt-Metropolitan?
The Cloud
Compact and comfortable: our standard room.
- Queen-size or king-size bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Zimmergröße 19 m² - 24 m²
The Cloud with twin beds
Compact and comfortable: our standard room.
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Two single beds (2x 90 cm)
- Zimmergröße 19 m² - 24 m²
Roomy Cloud
Go big! There’s plenty of room to spread out here for a relaxed stay.
- Queen-size or king-size bed (160-180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Zimmergröße 25 m²-32 m²
Roomy Cloud with twin beds
Go big! There’s plenty of room to spread out here for a relaxed stay.
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Two single beds (2x 90 cm)
- Zimmergröße 25 m²-32 m²
Suite
For guests who want even more room to relax and greater comfort.
- King-size bed (180 cm)
- Granite bathroom with rain shower
- Free Wi-Fi
- 43" LG flat-screen TV
- Room size 45 m²
01 / 01
Oldies turned into Goldies
The Dresden-based artist André Schulze could simply have turned to restoring old masters. But luckily for us, he decided to give them a modern twist of his own.
On display at The Cloud One Frankfurt-Metropolitan – do pop along!
Frequently Asked Questions about the Hotel – FAQ
Are you planning your next stay at our design hotel, The Cloud One Frankfurt-Metropolitan? Here are the answers to the most frequently asked questions about our hotel:
Your hotel in Frankfurt on the Main near the central train station
It couldn't be more central: the Frankfurt-Metropolitan design hotel is located right next to the main train station! Just head out the north exit and you'll find yourself standing in front of the entrance to the large building. Its close proximity to the train station and excellent public transport connections make our The Cloud One Hotel the perfect choice, whether you're traveling on business, taking a city break, or enjoying a well-deserved short vacation. In just a few minutes, you can reach your ICE, regional train, S-Bahn, or U-Bahn, which will take you to the most important sights—or to your next business lunch in the city center. The banking district is also easy to explore on foot from here.
The design of the hotel in Frankfurt
At our hotel, you are invited to rediscover the splendor of early 20th-century architecture. The Cloud One Design Hotel captures the classic charm of a European grand hotel in a modified and modern form. From the entrance area to the interior, warm wood accents, mirrored details, and a sophisticated interplay of light and space lend the rooms in the hotel an air of openness and lightness. Nothing seems overloaded, and light colors and symmetries are harmoniously integrated into the design hotel in Frankfurt. The heart of The Cloud One Hotel is the lounge, where classic elegance meets modern comfort – right in the center of Frankfurt.
In addition to a reception desk where our staff will welcome you, our Cloud One Frankfurt-Metropolitan is equipped with free Wi-Fi, a conference room for business meetings, and a healthy breakfast buffet for a good start to the day. The rooms are each equipped with a flat-screen TV and a safe, and there is our sustainable My Service option, which allows you to conveniently cancel room service. In addition, you can request anti-allergy pillows and duvets at our reception desk at the design hotel.
Unbeatable location of our design hotel at the main train station
At The Cloud One Hotel Frankfurt-Metropolitan, classic charm meets the pulse of modern urban culture, perfect for new inspiration, encounters, and conversations. Whether it's a glass of wine in the lounge or our changing Sounds in the Cloud events, we look forward to your visit! But there are also numerous experiences and sights to discover outside the hotel. The proximity to the historic old town, museums, and art highlights, as well as the airport and Messe Frankfurt, are probably the most obvious destinations in the surrounding area. But the city has so much more to offer. Here is an overview of the most famous (and beautiful) sights for your next city break in Frankfurt:
- Römer: The town hall is located in the city center and is a well-known landmark of Frankfurt.
- Alte Oper: One of the most beautiful concert halls in the country with Opernplatz, where regular events take place.
- Kleinmarkthalle: Covering over 1,000 square meters, more than 60 vendors offer regional specialties such as green sauce and Handkäs, among other things.
- Palmengarten: Extensive botanical garden with tropical plants.
- Grüneburgpark: Large and popular city park for sports, picnics, and recreation.
- Sachsenhausen: Lively old town district with rustic apple wine taverns and half-timbered houses.
- Main Tower: Frankfurt's observation deck with panoramic views of the city skyline.
- Frankfurt Stock Exchange: One of the largest stock exchanges in the world with the famous bull and bear sculptures in front of the entrance.
- Zeil: Long pedestrian zone with numerous shops for shopping between skyscrapers and not far from the Römer.
- Skyline Plaza: Large shopping center near the main train station.
- Senckenberg Museum: Natural history museum, best known for its dinosaur skeletons.
- European Central Bank (ECB): Headquarters in Ostend am Main with a view of the city skyline.
- Museumsufer Frankfurt: Art, culture, and history along the southern bank of the Main, with numerous museums located here side by side.
- Eiserner Steg: Pedestrian bridge over the Main with a view of the skyline and numerous love locks on the railings.
Why this hotel in Frankfurt am Main is the best choice for your next stay
If you are looking for a hotel that offers you more than just a bed for the night, then you have come to the right place. Not only is the design impressive, but the price and central location are also outstanding highlights of The Cloud One Hotel in Frankfurt. Stylish furnishings, first-class service, a cozy lounge with a bar, and a delicious breakfast on site ensure you have an all-around successful stay.