HAM
The Cloud One Hotels w Hamburgu
01 / 01
To mówią nasi goście
Bardzo dobry
Ogólna ocena na podstawie 39 660 opinii
Uprzejmość 9.3 z 10
Czystość 9.2 z 10
Recepcja 9.1 z 10
Hall i bar 8.9 z 10
Położenie 9.2 z 10
Pokój 8.5 z 10
Łazienka 8.5 z 10
Bezpłatna sieć wi-fi 9.2 z 10
Stosunek ceny do jakości 8.3 z 10
Ocena śniadania 8.3 z 10
The hotel was beautiful, the staff was kind. We speak English and were able to communicate with everyone effectively and easily. My only issue is that for the price paid, there should be water available in the room.
Top Hotel in super Lage!
Small room, should be nice to have a kettle or a nespresso machine on your own room so you can have a drink.
Actually we were disappointed with the hotel. We chose it for our travel time in Hamburg due to the proximity to the train station and because it advertised an airport shuttle for our departure which was apparently false. The room was small and the bathroom tiny. We paid big money for basically a bed and a bathroom. There were no extra amenities like a fridge or coffee pot, not that there would have been room for those. The room was clean and made up daily and the bar area with the patio was pleasant.
The check-out with the proper company invoice was procedually really bad (was'nt able to do it Day before, wrong adresses some double times, took a very long time etc.). The service still was very kind and calm - respect!!
Everything was good, very friendly and efficient staff, very clean room, great location I would have given higher score if there were tea, coffee and a kettle in the room
Lovely hotel overall, good location, access from airport is perfect and proximity to major attraction is good with walking distance. Very Friendly reception even though I didn’t get to talk to them cause we did self check in. Only thing negative about this hotel was a pillow for me. Not my favorite but works for other people I suppose. And im not complaining but there was no gluten free bread for breakfast, I didn’t expect one so no problem, I had two hard boiled eggs. Thank you
We stayed in room 401. Everything was fine except the shower was dirty, having plenty of black mold in between the tiles on the walls, on the tiles of the shower floor and in the shower attachment holder.
Tolles Personal 👍
Very clean, modern and functional hotel. Breakfast was really crowded. Alghough Breakfast choice is limited, it is of good quality/ bio
Very nice personal - Esra. Easy to cooperate. Clean rooms, comfy lobby. Missed omelet on breakfast otherwise everything good.
Mixed experience – Great location and cleanliness, but rooms and service need improvementThe Good: The hotel is in a great location and the cleanliness was excellent throughout our stay. The breakfast itself was also good.The Bad: The room we received was very cramped and poorly designed, making it uncomfortable. Additionally, the hotel was very crowded, and since breakfast is served in the lobby, it felt chaotic and lacked dignity for a hotel of this standard.The Service: Some of the staff members were not very polite and lacked a welcoming attitude.Bottom line: The hotel has potential due to its location and cleanliness, but it fell short on comfort and
Excellent hotel, with very friendly and helpful staff. Very good value for money and great location. Strongly recommend!😊
Lovely hotel, very clean, polite staff and great bars. Very accommodating of my request for the 9th floor. I would like to see more English language television or easier ways to connect devices like iPads to the tv. There was Bluetooth for music but not casting. Also, maybe a mini fridge in the rooms.
Customer Friendly reception!
All in all, it was very good. The windows to the road were very dirty on the outside. The tv was also unplugged.
Great service and excellent location
One of the worst hotel experiences I've had — amenities and service both fell far short. The room was small, and the bathroom wasn't fully enclosed, so it got soaked every time someone showered. The amenities were the real problem. No kettle, no bottled water, no cups, no tea or coffee, no iron or ironing board — nothing. When I requested for a kettle, staff demanded a 50-euro cash deposit, refusing card payment or any other currency. Despite my booking being made through my company, they wouldn't release the kettle until the deposit was paid — and cash, specifically, which not many travelers carry anymore. I had to borrow money from a colleague just to get a kettle in my room. A kettle and cups should be standard, not something guests have to fight for. To make matters worse, they couldn't refund the deposit the night before checkout, forcing me to deal with it again the next morning. They claimed the money was locked and they have no access to it. Breakfast was mishandled too. I had an early Sunday flight and the hotel couldn't provide an early breakfast. Rather than crediting me for the missed meal, they charged me for a second breakfast I never received. It took two separate corrections with my colleague's help before the charge was fixed. The night staff were the low point - unhelpful. When I asked for assistance for the kettle and refund of deposit, they claimed they "weren't hotel staff" and couldn't do anything. Staff across the board were unfriendly. I returned to the room one day to see the toilet brush left in the toilet bowl. The housekeeping didn't keep it away. The only warm dish served at the buffet breakfast was scrambled eggs. There was no toaster for the bread too. Between the lack of basic amenities, the deposit ordeal, the billing errors, and the dismissive service, this stay was a serious letdown. I would not recommend Cloud One Hamburg to anyone, and I've advised my company to look elsewhere for future stays.
Have wifi access in the hotel rooms
Room was clean, but a little tired. Could benefit from redecoration.
I was disappointed to only have one bath towel in the room. As a solo traveller, if I am paying the same as two people for a room I expect the same they would get i.e. two towels, two cups in the bathroom. (If you gave two towels to every person maybe I wouldn't mind so much but hand towels are inadequate for long hair. If I have two cups I can use one for my toothbrush and one to drink from.) Your reception staff got me a towel quickly but when I tried to explain the issue just started telling me I was wrong, which isn't really a great way to deal with a customer issue. Then housekeeping removed my second towel and I had to ask again. For reference most hotels I stay in give you the set up for two people which I appreciate given I'm paying the same for the room as two people are. Similarly I booked via your website and BeOne but no mention was made of the complimentary water and I had to ask for that at reception also once I'd checked the email that I hadn't misremembered it as a benefit. I would appreciate an option to not have the TV come on with music and fish every time you come back to the room and put the key card in the slot, it is quite annoying. Other than that I thought the hotel was great, breakfast staff and lounge bar staff were all friendly and helpful. Housekeeping always said hello when you went past. Breakfast food was great. Checkout was efficient. Lifts came quickly.
Location excellent rooms clean breakfast excellent
I was staying for whole working week and from those 2 days of suffering and last two without cleaning. Well; this for sure could be better.
I loved the temperature in the room and the loby. Also great bedding! You may improve breakfast.
Nice hotel in a great location, and a good option for visiting Hamburg. However, the room was a bit small and lacked some basic amenities, such as water and a minibar/fridge. For a 4-star hotel, I would have expected something more, such as a coffee machine or additional in-room comforts (Gym, etc).
the room was very small not enough space from my clothes
Reception and check-in experience was very good - room was ok.
Clean and nice hotel, very close to airport. nice shower.
Normally a great hotel. Super breakfast and clean. Issue with no hot water for a morning shower was 'beyond hotel's control' but the empathy and concession to make me want to revisit was not!
Room and service was good, but the breakfast experience was bad. Breakfast itself was good but the first morning it was really hard to find a place to sit, the second morning it took 20 minutes to find a place and then 15 min in the queue to get toppings etc. (and sitting for breakfast in these low chairs in inconvenient).
I enjoyed my stay, the room was comfortable. The bed was very good and I had a good nights rest. The breakfast was not too extensive, so a few more options like scrambled eggs etc. would have been nice.
great location. comfortable enough
there were bushels of long black hair on the carpet. there was a clearly visible layer of dust on the upper cupboard.
There was no iron at the hotel, no ironing board. That was strange. I asked the staff, and they said there was none. The bathroom had no air conditioner or fan. There was not even a slipper in the room. No water, no coffee in the room. There could be free coffee at the hotel entrance.
Motel One Hamburg am Michel: extremely loud construction work from 7 AM. I was visiting Hamburg for my agency party, which went on until 2 AM. So the hotel had one purpose for me: to give me a place to rest and sleep on Saturday night and morning. My plan was to sleep until checkout and then take the train back home with a fresh head. But Motel One had another plan for me. At 7 AM on Saturday morning, I was woken up by terribly loud construction work right under my window in the courtyard. I tried to reach reception, which claims on the website to be available 24/7, but no one answered until after 9 AM. They said they would speak to the construction workers and ask them to keep the noise down on a Saturday, but nothing changed. When checking out, I told the staff that I find it absolutely unacceptable not to inform guests about ongoing construction work in advance. If you know there will be loud construction directly outside the rooms from 7 AM, you need to be transparent about it on your website and during the booking process. Guess what happened? Right. Nothing. Today, I double-checked the website and even went through the booking process again to see whether they had added a warning anywhere. They hadn’t. That’s why I’m going to do it myself across every possible review channel. I think it’s absolutely cruel to knowingly sell rooms without warning guests about something that can completely disrupt the main purpose of staying at a hotel: sleeping. My Saturday was ruined because I got four hours of sleep instead of the eight I had planned. I never want to stay somewhere that hides information about something that directly affects the basic experience you’re paying for.
Clean nice Room, good breakfast, just a bit too crowed on Saturday morning since there was a big group of people and not enough space for everyone to find a seat in order to have their breakfast.
Like to mention the bar staff for excellent service.
Property was clean and staff was very accommodating.
The room was neat and clean. The hotel is easily accessible via public transport. Many tourist spots are at walking distance. Plenty of restaurants also at walking distance. Biggest drawback for me was the lack of storage space in the room… absolutely no cupboard or drawers so we had to throw our suitcases open on the floor and this was cumbersome as the room space was quite limited :(
Upgrade war super
Room was small. Temperature uncomfortably warm. No way to control. Nice bath / shower. 3rd day price exorbitant. I want to especially commend Malissa at the front desk. She did an extraordinary job helping us book the first two nights over the phone from the airport. She signed us up as a B1 member. She is exceptionally friendly and caring. Her efforts were above and beyond expected!
We only stayed here one night. It was a positive experience with no issues. Would definitely recommend.
Nice hotel, very kind staff.
I've stayed at several hotels in the Motel-One group, and I'm always very satisfied with what I find there.
Zatrzymałem się w hotelu na jedną noc i wszystko było w porządku. Recepcja jest bardzo miła i pomocna, a obsługa robi świetne wrażenie. Śniadanie zarezerwowałem na miejscu w dniu wyjazdu i wszystko przebiegło bez problemu.
W pokoju troszke czuc pot.
Brak wody w pokuju jest znaczącą uciążliwością
Czysto, uprzejma obsługa, samo centrum miasta
Jeden z najgorszych hoteli w jakim nocowałem.
Hotel godny polecenia, czysto , miła obsługa , bardzo dobre sniadania. Miałam okazje nocować w Hamburgu w jednym z tej sieci hoteli kilka lat temu, kiedy firma , w której pracuje wystawiała sie na targach morskich.
