**Excellent service and warm hospitality at The Cloud One Vienna-City Hall!** I spent one night at The Cloud One Vienna-City Hall at the end of October and was completely satisfied. Unfortunately, I forgot my electronic organizer bag including my AirPods at the hotel. What was initially very annoying turned into a truly positive experience thanks to the exceptional commitment of Mrs. Antonela Jajas from the front office. Mrs. Jajas kindly sent me a link to the Austrian Post, patiently and competently guided me through the entire return process, and ensured that my bag was safely sent to Prague. I am incredibly grateful to her for her kindness, helpfulness, and professionalism. It is not a given that someone is so committed and personally concerned about a guest's needs – even after their departure! A big heartfelt thank you to Mrs. Antonela Jajas and the entire team at The Cloud One Vienna-City Hall for this excellent service and genuine hospitality.

The breakfast has everything one could wish for. What I didn't like is that one has to reach across the offerings in the first row to get to the things standing close to the wall. Space it limited, I know. But people loose hair and fluff from their clothes while helping themselves e.g. to the jam. Also, I didn't like how the butter was offered. I liked the idea of the 250g packet instead of small, individually wrapped, butter. But it wasn't kept cold enough by the cooler. Which made it pretty mushy when people tried to cut off a piece. Which in the end made it not look very appealing. Maybe already cutting it into small squares and keeping it cool with ice cubes would help. Or, a butter dispenser.

We felt very comfortable. Everything was perfect and above all, we had a lot of fun with the bartender. He also made excellent cocktails. We found the breakfast buffet a bit small for 25€, but we would love to come back. Thank you very much.