07 sie 2026

It was a wonderful experience from start to finish. The warm welcome, excellent service, great location, and beautiful bar view made it truly memorable. I highly recommend it to anyone looking for a unique and enjoyable experience.

06 sie 2026

To room was not the right one (accesible room) at first but after change it was better but still some handles were missing at toilet/shower room.

03 sie 2026

The best team ever specially the reception tram

26 lip 2026

Everything was excellent, thank you. My daughter and her one year old son were also staying in the hotel. It was very disappointing that she was charged 50 euros for breakfast (25 for her and 25 for a one year old baby).

06 lip 2026

Tolles Hotel, wunderbares Personal:)

02 lip 2026

I enjoyed my stay. Most importantly, the rooms were very clean. The bed was super comfortable, and the staff helpful, friendly and professional. If I would have to give one area to improve on, it is the fact the bar is very pretty, but not suited as a breakfast location - the majority of the tables and chairs were lounge sets, not designed to eat at.

01 lip 2026

Clean, tidy and cozy room. Good A/C. Fridge would have been nice, to cool down the drinking water. As an member and i had two rooms payed for 3 nights, i would expect to have more than one bottle of free drinking water. Friendly service especially at 7th floor bar, so special thanks to them :)

01 lip 2026

Everything was great except for the check in process . The lady at the front desk was super unfriendly, did not give me any welcoming, no standard instruction about hotel, no wishing of a good stay - just gave me the key in silence.

24 cze 2026

Inadequate effect of the A/C. Otherwise an overall good experience

21 cze 2026

Very nice hotel, great location, good room. Specifically the efforts taken to highlight our anniversary was more and better than expected.

14 cze 2026

Friendly staff and great hospitality

03 cze 2026

Tolles Hotel

02 cze 2026

Really nice hotel with great service and staff. Breakfast was okey. Also the rooms where fresh and good propper AC. Only thing that was lacking is that there is no really close area for parking or such things if you are going by car or if or you are going to be picked up with taxi. Then again this is for me a very minor detail. All in all a very good hotel location close to many amenitys.

30 maj 2026

Not having a traditional comfortable lounge is a mistake. Whilst the bar view is good, it is not conducive for eating or sitting comfortably. The breakfast buffet is sun scorched and not chilled.

30 maj 2026

Coole Location, top Service

22 maj 2026

Tolles Design in Top- Lage

27 kwi 2026

I travelled from the Netherlands to Germany, and Motel One truly made my stay worthwhile. The hotel was clean, modern, and very comfortable. The staff were exceptionally friendly, especially Sahib. He even tried speaking a few Dutch words with me, which made me feel right at home despite being away from my home country. Really recommended, thanks motel one!!

27 kwi 2026

Excellent Service on the reception Desk and outstanding quality overall

19 kwi 2026

If you are traveling to Düsseldorf for business, avoid The Cloud One Hotel at all costs. What presents itself as a modern hotel operates exactly like a very expensive hostel. ​Appalling Customer Service The absolute lowest point of my stay was being interrupted by a phone call from the front desk right in the middle of a critical business meeting. I was informed that I needed to change rooms and was given exactly 20 minutes to drop everything, return to the hotel, and pack my bags—otherwise, housekeeping would forcibly remove my personal belongings. ​I had booked my two-night stay under two separate reservations, but the staff explicitly assured me at check-in that this was fine and completely failed to mention that I would be forced to switch rooms after the first night. To make a highly stressful situation even worse, the receptionist actually laughed on the phone while issuing this 20-minute ultimatum, completely aware of the disruption he was causing to my professional schedule. ​Basic Necessities Withheld Adding insult to injury, the hotel does not provide drinking water in the rooms—nor do they even provide a simple glass. When I inquired about this, the front desk explicitly advised against drinking the tap water from the bathroom sink if I had any other option. Their only solution was to direct me to the top-floor bar, where they charge an extortionate €7 for a single bottle of water. ​Subpar Amenities Do not expect standard hotel conveniences here either. There are no irons available in the guest rooms whatsoever. If you need to press a shirt for a meeting, you are expected to haul your clothes out of your room and down to an entirely different floor to use a communal ironing station. ​The Bottom Line A hotel's fundamental job is to provide a seamless, comfortable experience. The Cloud One failed completely, choosing instead to manufacture stress, nickel-and-dime guests for basic hydration, and deliver blatantly disrespectful service. I highly advise booking elsewhere.

14 kwi 2026

Great location, friendly and helpfull staff as always ;) feedback: temperature in the lounge was to high and uncomfortable, missing the one smile service during breakfast , only a goodmorning and roomnr, no extra service, would have made the difference for the other guests

09 kwi 2026

The staff everywhere is incredibly friendly and welcoming, which really made the stay enjoyable. The bar is amazing with a great atmosphere, and everything throughout the hotel is very clean and well-maintained. Highly recommended!

29 mar 2026

I had a wonderful stay at this hotel and would definitely recommend it. Everything was great overall. The staff at the reception and the bar were amazing — very friendly, welcoming, and always helpful. The rooms were clean and comfortable. However, I think the amenities could be improved slightly. It would have been nice to have items like hotel slippers, a minibar, and small toiletries such as a vanity kit. The breakfast was good, but in my opinion, it could have had a bit more variety. That said, these are all minor details. The location is absolutely perfect, which makes this hotel a great choice for anyone visiting the city. I would happily stay here again!

18 mar 2026

On my departure date , i needed to ask the reception about taxi to the airport , it was only one person at the reception, he was on the phone , for a long time , instead to ask me what i need , since he was only one person at the reception, i had to wait for more than 10 minutes, he was talking on the phone , when he finished , i told him i needed taxi urgent to the airport , he just told me that no taxi can come to the hotel , and i needed to walk 200 meters to find a taxi, sorry, this is not acceptable by me, he could pause his telephone conversation for a second , in order to help me .

17 mar 2026

The hotel itself is good. However, my room was located facing the yard, which was not ideal. In addition, both check‑in and check‑out took quite a long time. Even the emailed invoice was incorrect, although I had provided my business card with the correct details. I am still waiting for 4 days for a corrected one.

10 lis 2025

We travelled with our toddler and we were positively surprised about the kids friendly sofa bed. Our son loved it. We pretty much enjoyed the corner room with such a nice view at 6th floor . The breakfast was delicious. Thank you.

04 lis 2025

Alles top

27 paź 2025

Great stay , great service , great employees!

22 paź 2025

Room, staff and breakfast were great. The only issue during our stay was that noise from the bar carried through the building (design issue with external glass?), but thankfully wasn’t too late into the evening.

17 paź 2025

It’s the second time I’m saying here, first time was great. Second time unfortunately not as great maybe due the expo but night 1 being woken up by a bunch of drunk screaming guys in the elevator is not great. 2nd night at 4:45ish woken up by a woman frantically screaming for help and crying is also not a good experience. Given I’ve paid 700+ euros for a basic room and a sub optimal experience, definitely would not be staying here again.

07 paź 2025

Great hotel in a fantastic area

30 wrz 2025

Perfect location, service and very nice hotel

26 wrz 2025

Best hotel as usual. When we travel to Düsseldorf we stay always only there

24 wrz 2025

My girlfriend and I found our stay really relaxing. The view from our room was terrific, and it was so nice opening the curtains to see it every morning. We were able to get a late checkout, which was really helpful as well, so overall, it was a really peaceful experience.

13 wrz 2025

Overall the hotel is very good. Only problem with unloading our luggage’s, because we could not reach the hotel door directly by car. I suggest the hotel should get some permission from the city to allow hotel guest to park the car for 10 minutes to unload.

05 wrz 2025

A beautiful city centre hotel.

02 wrz 2025

The Location is perfect, with various Shopping malls, restaurants and Sightseeings in close proximity. The view from the rooftop Bar/ Restaurant is amazing. The room that was offered to us was quite spacious, considering we had an infant with us. The hotel staff also provided a baby-Cot as well as other needs we requested. It is a new Hotel, so no surprises that everything was quite clean.

26 sie 2025

Toller Service

22 sie 2025

Nice crew, clean and quiet room, great location.

10 sie 2025

Fantastic location, absolutely new building (mordern architecture, up-to-date materials and furniture), good service and parking underground - what else you need to stay at the corner of Konigsallee?

08 sie 2025

Smoking allowed at terrace in lounge and beds too small and pillows are hell. Staff in bar had no clue what they were doing. Not paying attention, forgetting orders, etc. Left the terrace because of people smoking and vaping, smell of full ashtray on the table. The view is great bur when you look down you see dirt, gum, sigarettes, … Looks likes it never gets cleaned.

30 lip 2025

Was top

25 lip 2025

Very nice hotel, with perfect central location, comfortable rooms and nice roof top bar.

22 lip 2025

I had a truly wonderful stay at The Cloud One Düsseldorf. Everything was great – the room was clean and comfortable, and the staff were incredibly kind and helpful throughout my visit. The breakfast was delicious with a nice variety, and the sky bar was beautiful with a great atmosphere. I felt very welcome and well taken care of during my entire stay. Thank you so much for a lovely experience – I would love to come back!

22 lip 2025

We recently had the absolute pleasure of staying at this amazing hotel, and we were blown away from start to finish. From the moment we arrived, the staff went above and beyond to make us feel welcome – warm, professional, and always ready to help with a smile. The room was impeccable – beautifully designed, spotlessly clean, and equipped with everything we could possibly need. The bed was incredibly comfortable, and we slept like royalty every night. The view from our room was simply breathtaking! Breakfast was a true highlight – generous, varied, and of outstanding quality. You can really tell that attention to detail is a priority here. From freshly baked bread and delicious pastries to local specialties and great coffee, every bite was a treat. The location is perfect – close to everything, yet peaceful and quiet. The hotel itself is full of charm and character, and we felt genuinely cared for throughout our entire stay. We’ve stayed at many hotels over the years, but this one truly stands out. We give it our highest recommendation and are already looking forward to coming back. A heartfelt thank you to the entire team – you made our stay unforgettable!

20 lip 2025

Nice design, but extremely bare and small rooms with no working AC. First room we got was barely enough for one per and not enough room to place luggage on rack, lack of hanging space and no ironing board. We had a miserable evening unable to get the AC to cool the room. we were transferred to another room the following day, same issue, the AC did not work either, but we gave up. Opening the window barely made a difference since there is a rain screen double glassing installed in front. This second room had no luggage rack, no desk, it was beyond bare. The saving grace was the staff that was helpful and smiling all the time.

07 lip 2025

We stayed for one night and enjoyed the rooftop terrace at night with a drink and a great view and in the morning with our splendid breakfast. Great staff hosted our every need and was always one step ahead. We could relax and kick back.

01 lip 2025

Hotel was good as always, only the small room airconditioning was loud. The personell at the bar were rude! ( again) they told us not so nice that we can’t sit with 3 people on a 2 people table! The last time we stayed at you we could have any coffee after 8 PM. You should give the staff some hospitality training…

30 cze 2025

very friendly profession staff extremely helpful perfect location lovely roof bar only commitment air-condition condition need to be reviewed thanks to all the stuff

25 cze 2025

Came to Düsseldorf for a concert at The Mitsubishi Electric Halle. The location of this Cloud One hotel was perfect for the venue, only one short tram ride with the stop located steps away. Staff was friendly, room had a lovely view. We would definitely stay at this Cloud One if we visit Düsseldorf again.